Customer Service Data Entry

KINA J WILLIAMS

**** *. ******** *******

DALLAS, TX 75241

214-***-**** cell

972-***-**** home

214-***-**** messages

***********@*****.***

Career Objective

"Position that will utilize my computer knowledge, strong people skills,

organizational abilities, and business experience."

Summary of Qualifications

Personal Computer

Typing

Windows

Internet

Outlook

Word

Office

Excel

PowerPoint

Work History

Apr 2009 - Apr 2010 Rose International- Bank Of America- Dallas, TX

Client Migration Specialist -Project Team

Migrate bank clients from one project to another( Small Business, Middle

Market, Large Corporate)

Research companies information through bank based systems

Meet company deadlines

Microsoft, Excel, Outlook, Word and PowerPoint

Installation of banking software and technology

Basic office duties

Oct 2008 - Jan 2009 Volt-Apple iTunes- Addison, TX

Customer Support Email Agent

Interact with customers to provide information in response to inquiries

about products and services via Email

Data entry

Discussed payment solutions and set up payment plans

Handle and resolve complaints

Oct 2006 - Oct 2007 ICT Group-Virgin Mobile - Carrollton, TX

Customer Service - Tier 2

Inbound calls for pre paid cellular service

Data Entry

Collect payments (top up cards or cc by phone)

Discussed payment solutions

Billing Adjustments

Mar 2005 - Oct 2006 NCO Healthcare - Richardson, TX

Collector

Inbound and outbound collection calls for medical bills

Data entry

Collect payments (check or cc by phone)

Discussed payment solutions and set up payment plans

Aug 2004 - Feb 2005 Ladon & Associates - Dallas, TX

Collector

Collections Agent

Outbound collections

Data entry

Set up payment date

Feb 2004 - Aug 2004 Hilton World Wide Reservations - Addison, TX

Reservations Sales Representative

Inbound calls for hotel reservations in a call center environment

Up sell of rooms and accommodations

Dec 2001 - Jan 2004 Goodson Printing - Dallas, TX

Receptionist

Answered calls on a switchboard

Greeted customers

General office (faxing, coping)

Cashier

Dec 2000 - Sep 2001 Hyatt Regency at the Reunion - Dallas, TX

Front Desk Agent

Check in and out guest

Greeted all guest

General office duties

Apr 2000 - Dec 2000 Census 2000 - Dallas, TX

Supervisor

Supervised a crew of enumerators (16-20 People)

Conducted daily and weekly meetings

Payroll

Mar 1997 - Apr 2000 Aegis Communications - Irving, TX

Customer Service Representative

Inbound calls for AT&T

Billing, adjustments and credits on service

Up sell products and service

Education

Aug 1991 - May 1995 A. Maceo Smith High School - Dallas, TX

Education Level: High School Diploma

GPA: 3.0

Graduated: May 18, 1995

Additional Skills

HOTEL/MOTEL FRONT DESK WORK; PERSONAL COMPUTERS; CUSTOMER CLERICAL WORK;

SUPERVISOR; FILING WORK; RECEPTION WORK; GENERAL CLERICAL WORK; PERSONAL

COMPUTING WORK; SALES AND SERVICE WORK

References: Upon Request

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