Customer Service Insurance
Resume:
Priya Ramrattan
Ocoee, FL 34761
EDUCATION: Hunter College, New York, NY
Bachelor of Arts
Property & Casualty Insurance Brokers License (FL
220)
Life Health & Annuities License (FL 215)
Risk Management Experience
WORK EXPERIENCE:
January 2009 - Present Embarq, Altamonte Springs, FL
Customer Service Representative
. Responsible for bringing in new accounts
. Provides excellent customer service to existing
accounts
. Maintained and exceeded daily and monthly sales
goals
. Continuously maintain excellent attendance record
. Abide by the laws of ethics for quality assurance
of products
July1, 2008 to April 2009 BabiesRus, Orlando FL
Store Supervisor
. Responsible for bringing in new credit card and
membership accounts
. Excellent customer Service
. Responsible for troubleshooting and solving guest
relation issues
. Opening and closing duties
. Responsible for CCTV surveillance
. Oversee the daily goals of the company
. Cash office duties and daily reports
. Oversee 52+ employees and their duties and goals
daily
. Responsible for daily customer service goals of
the company
. Trained new associates and assisted in their
promotions to management levels
. Provide excellent customer service on a daily
basis
. Responsible for LP situations and inventory
control
. Involved in personal training of new associates
. Constant communication with Store Manager
regarding all issues surrounding the business on a
daily basis
October 2006 - May 2008 Gymboree Corporation, Orlando FL
Assistant Manager
. Responsible for bringing in new credit card and
membership accounts
. Excellent customer Service
. Responsible for troubleshooting and solving guest
relation issues
. Consistently meeting high sales goals, ATs and UPTs
. Responsible for all customers', new and existing
. Constant communication with Store Manager regarding
all issues surrounding the business on a daily basis
. Capable of visual set up necessary for launching a
new line of product
every 5-6 weeks
. Responsible for LP situations and inventory control
. Trained new associates and assisted in their
promotions to management levels
. Assisting other stores in the district when short
staffed
. Opening and Closing duties
March 1999 to April 2006 SRJV Risk Services/Sunrock Insurance Services,
New York, NY
Senior Account Executive
. Responsible for acquiring and maintaining new
commercial accounts
. Experience directing and monitoring a team of
agents
. Excellent verbal and communication skills with
clients
. Responsible for renewals and updating of all
policy lines
. Trained and develop junior representatives
. Provided executive administrative support to the
President and six Vice Presidents (handled their
travel schedules, expense reports, calendars and
statistical reports etc.)
. Processed all insurance claims (General Liability,
Auto)
. Demonstrate excellent verbal and organizational
skills and ability to work independently as well
as with a team
. Ability to prioritize work load with minimal
direction
. Collated information for insurance adjusters and
defense counsel on all lines of insurance claims
. Worked closely with insurance adjusters and
defense counsel to facilitate and close lawsuits
as quickly as possible
. In charge of over 300 ongoing and daily incoming
third party liability suits
. Processed all Commercial, Automobile and Marine
Claims
. Drafted and executed all proposals and
correspondences for clients
. Successful daily relations with underwriters and
account executives
. Provided daily Human Resources Administration
. In charge of all accounting duties for multiple
divisions (client payables, company payables and
receivables etc.)
. Created insurance certificates for
Property/Casualty, Auto, Home and Ocean Marine
clients
. Executed Property/Casualty and Ocean Marine
accounts' invoices
. Negotiated and accomplished Ocean Marine
Quotations
July 1998 - March 1999 FRANK CRYSTAL & CO., New York, NY
Executive Account Assistant
. Maintained successful relations with underwriters,
insurance brokers, and account executives
. Responsible for acquiring and maintaining new
commercial accounts
. Assisted Account Executive with all lines of
insurance brokering
. Demonstrate excellent verbal and organizational
skills and ability to work independently as well
as with a team
. Responsible for Workers' Compensation invoices and
premiums
. Set up invoicing system for large program based
business
. Assisted with Commercial Property and Workers
Compensation claims
. Ability to prioritize work load with minimal
direction
. Create Certificates of Insurance and Binders for
Commercial Property accounts
. Invoice premiums and sent to clients
. Implemented and organized the entire Real Estate
unit's files (both PC and hard copy)
November 1995 - July 1998 WILLIS CORROON, New York, NY
Executive Account Assistant
. Provided assistance to VP Executives with all
lines of Insurance Accounts
. Proofreading, correcting and creating proposals
and policies
. Excellent communication skills
. Responsible for time sheet coordination and daily
attendance of around 45 employees for both the New
York Department and Houston, Texas
. In charge of executives' and office management's
monthly expenses
. Supported assigned executive and vice presidential
staff with letters, memorandums, facsimiles,
proposals and policies.
. Efficiently answered extremely busy phones,
maintaining professionalism at all times
. Successful at keeping executive staff apprised of
various issues
. Thoroughly follow up on any job in the process of
being worked on
. Brought many ideas to monthly staff meetings that
have worked for the support staff and executive
unit.
. Implemented and organized the entire unit's paper
and computer files
SKILLS Software: Word Perfect 5.1
Microsoft Word, Microsoft Excel, PowerPoint (Windows
95, 98, 2000 & XP)
Microsoft Access, Microsoft Outlook
Lotus Notes, Freelance Graphics
Sagitta (Insurance Program Software)
Applied Systems (Insurance Program Software)
REFERENCES: Available upon request
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