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Manager Customer Service

Location:
Wilmington, NC, 28401
Posted:
November 02, 2010

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Resume:

Kyle J. Gavitt

****-*** ******* ***** 910-***-****

Wilmington, NC 28401 abic3a@r.postjobfree.com

Education:

Masters of Public Administration December 2008

Concentration in Coastal Management

University of North Carolina at Wilmington

3.56 GPA

Coursework Included:

• Managing Public and Nonprofit Organizations

• International Environmental Policy

• Planning Theory and Planning Law

• Managing Coastal Hazards

• Legal Foundations of Coastal and Environmental Management

• Environmental Policy Analysis

B.A. in Environmental Studies May 2006

Environmental Planning and Policy concentration

Minor in Geography

University of North Carolina at Wilmington

3.17 overall GPA, 3.37 in concentrations

Coursework included:

• Intro to Geographic Information Systems

• Regional and Land Use Planning

• Hazardous Waste Operations and Emergency Response

• Public Administration

• Public Policy Analysis

• Advanced Environmental Law

Dean’s List Fall 2002, Spring 2004, Fall 2004, Fall 2005, Spring 2006

Professional Experience:

Internship-Parks and Recreation

Halyburton Park; Wilmington, NC October-December 2008

• Research and develop a management plan for invasive species in Halyburton Park

• Develop parks brochure outlining activities and amenities offered by city parks

department

• Update and edit Standard Operating Procedures Manual for the Park

• Assist in daily operations of the park including running nature center and gift

shop, preparing deposits, taking reservations for events center and picnic shelters

• Assist with youth nature programs

• Work on city docks taking reservations and checking in boaters

Internship-Environmental Planning

Development Services Department; Wilmington, NC January-October 2006

• Researched local CAMA policies-marinas, dry storage, and impervious surfaces

• Downtown redevelopment plan-waterfront park development

• Created GIS map of public and private boat ramps in county

• Created GIS map of pet concentrations around water bodies

• Researched, fact-checked, edited reports

Research Assistant

University of North Carolina Wilmington October-December 2004

• Conducted surveys on night-time beach access at Ft. Fisher State Recreation Area

Work Experience:

Assistant Meat Manager

Lowes Foods August 2009-Present

• Maintain inventory by reducing shrink, ensuring proper ordering and stock

rotation, conducting merchandise counts and maintaining freshness

• Filing weekly purchase and sales reports

• Assisting customers with service case select meats and special cuts

• Working with market associates to ensure smooth operations of the Meat Dept.

Customer Service Leader

Lowe’s Foods June 2005-August 2009

• Managing front end-resolving cashier issues, customer disputes, specialized

services

• Daily accounting and reporting of sales and expenses

• Performing audits to ensure policies and procedures are being followed

• Other tasks requested by the store manager

Salesman-wicker furniture & glassware

Carolina Pottery May 2003-August 2004

• Advised customers on aspects of merchandise

• Stocked, tagged and maintained merchandise

• Loaded furniture sets for customers

• Unloaded shipments of new merchandise from trucks

Organizations:

UNCW Rugby Football Club August 2003-May 2005

• Team equipment manager 2004-2005 season

8th grade-August 2002

Boy Scouts of America

• Achieved Eagle Scout rank September 13, 2000



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