Project Manager Training

David A. Paul

Training Manager &Change Management ERP

Consultant/Project Manager, Instructional Designer, Business Analyst

**** ********* ******

Joliet, Illinois 60435

815-***-**** Office

815-***-**** Mobile

abic2d@r.postjobfree.com

PROFESSIONAL SUMMARY

Mr. Paul is an ERP/CRM Project Manager, Instructional Designer,

Business Analyst/Training Management, Development and Delivery Consultant

with over 15 years experience in ERP consulting/change management and

training management for the legal, manufacturing, insurance and government

industries. In addition, Mr. Paul is a Microsoft Office Master Trainer,

PMI and ProSci certified and possesses training certifications in a wide

array of software and hardware packages. Finally, Mr. Paul has training

management, development and delivery methodology training and certification

from world-class professional services organizations such as

PricewaterhouseCoopers, IBM, Microsoft and SAP. For the last 8 years and 2

years prior to IBM consulting, Mr. Paul has been contracting Training,

Courseware Development and Project Management, Six Sigma Consulting,

Business Analysis and Professional Services Management, for premier legal

firms, manufacturers and government industries. He is a learned

instructional designer and possesses a wealth of adult learning theory

knowledge and business process engineering. Mr. Paul has developed

courseware for legal, manufacturing, government and other business entities

and has a wealth of Instructional Design and courseware development

experience. In addition Mr. Paul is a certified Administrator

(installation, setup and support) and Author of RwD uPerform. Mr. Paul is

CEO and Principle Consultant of Paul Graham Consulting, Inc.

PROFESSIONAL EXPERIENCE

Paul Graham Consulting, inc. 11/01-Present

Project Manager, Instructional Designer, Training Manager/Business

Analyst/Lead Trainer/Courseware Developer / MS Office Certified Master

Trainer, legal applications training certification; SAP R/3 Project

Management, change management and training SAP R/3 BW, CRM, POS, BOS and

ERP consulting and training management, development and delivery of SAP

FI/CO, SD, MM, PP, QM, PM, HR, WM, RFID, LE Procure to Pay and OM.

Consulted in management of training and business process teams.

Development tools include: RWD InfoPak,, uPerform (Installation,

Administration, training and support), On-Demand, MS Office, MS Project,

Visio, Lectora, Captivate, WebSphere business modeler. GUI-pro, Document

Management Software and Legal, Insurance, Manufacturing and Government-

specific courseware development completed. Addie, ADKAR, SCORM and other

instructional design methodologies were used in instructional

development. Clients include:

. Hospira: (9/10-Present) SAP CRM, WM, FI/CO, Logistics, Master Data

Training Development, Instructional Design and Delivery. Facilitation

of Pharmaceutical industry specific ERP/ECC (SAP) business processes

for Accounting, Inventory Management and Warehouse Management.

. BP ABSC - Americas: (6/10-8/10) SAP MM, WM, IM, FI/CO Training

Development and Delivery. LeaderGuide Pro SAP Training development

for ILT; Facilitation of Petroleum industry specific ERP (SAP)

business processes for Accounting, Inventory Management and

Transaction Control.

. Altra Industrial Motion: (3/10-4/10)RwD uPerform Administrative and

Author training configuration, training development and delivery.

. Cintas Corporation: (2/10-3/10) SAP Change Management needs analysis

and executive steering recommendations for SAP FI/CO, MM, PP, QM, SD

and WM

. Commonwealth of Pennsylvania, Dept. of Revenue: (11/09-2/10) Training

Project Manager, developer and facilitator, customized SAP CRM & GRC

Netweaver courseware development (needs analysis, project planning and

implementation, ILT training development, Train the Trainer).

uPerform Installation and Administration (document libraries, template

development, user setup/role establishment, child/parent config and

workflow setup).

. Learn2Perform: (7/09-11/09) Project Manager: SAP HR/CRM/HCM

Configuration, Change Management and Training development and delivery

on HR Time Management, Travel Management and Personnel Events, FICO

General Ledger, A/P, A/R. IMG and Configuration training development

and delivery concerning time and travel management were implemented.

Trained authoring and administration of RwD uPerform.

. GSI Group, Inc.(9/08-7/09) Project Manager: SAP Manufacturing, CRM,

MM, FI/CO, SD, BW Change Management(Prosci - ADKAR)/HCM, Training

Management, uPerform server Installation and Administration (document

libraries, template development, user setup/role establishment,

child/parent config and workflow setup), Training Development and

Delivery Manager. SAP ECC 6.0. Created change management plan,

company newsletter and marketing campaign for company-wide SAP

rollout. Training and Instructional Design Manager. ADKAR Change

Management modeling and training needs analysis. Created Change

Management and Training Plan for all US-based personnel and

subsidiaries. Managed training on SAP and Vistex bolt-ons. Tools used

in development: Visio, MS Office, Lectora, Captivate, WebSphere

business modeler

. US Army, US Department of Defense/CSC: (7/08 - 10/08) SAP 4.6/6.0

CRM, FI/CO, HR, BI: GL/Time Management and Inventory analysis, GRC and

manufacturing processes training development, business analysis and

training delivery for US DoD personnel. Business process analysis of

GL processing HR time management and inventory for personnel depots

and arsenals. Secret clearance. Development and analysis tools include

uPerform server Installation and Administration (document libraries,

template development, user setup/role establishment, child/parent

config and workflow setup)- RwD certified author/admin, MS Office and

ARIS business modeler. Tools used in development: Visio, MS Office,

Lectora, Captivate, uPerform, IBM WebSphere business modeler. Also

developed and trained Vistex FICO interfaces.

. Ball Horticulture: (3/08-8/08) Project Manager: SAP 4.6,

Manufacturing, CRM Quoting, Order Entry and Pricing for SAP, FI/CO,

LE, QM, PP, MM, SD, NetWeaver Web portals. Customer Relations portal

training management, development and delivery for instructor-led and

web-based training components. CRM, MDM training management,

development and delivery completed for SAP 4.6, ECC 6.0. SAP

NetWeaver/Vistex bolt on training management development and delivery.

Tools used in development: Visio, MS Office, Lectora, Captivate,

uPerform Installation and Administration (document libraries, template

development, user setup/role establishment, child/parent config and

workflow setup).

. Health Care Service Corporation/Blue Cross Blue Shield: (11/07-2/08):

Project Manager: IBM WebSphere Business Modeler training management,

development and delivery; Six Sigma business modeler training for

claims processing (SAP) and other business entities. Tools used in

development: Visio, MS Office, Lectora, Captivate, WebSphere business

modeler.

. Purdue University: (2/07-8/07): Project Manager: SAP R/3 Training

Management, Development and Delivery of SAP HR transactions of Time

Management, Travel, System Inquiry and Cost Distribution, HCM/FI/CO.

On-site training classroom facilitation and courseware development.

Tools used in development: Visio, MS Office, Lectora, Captivate,

WebSphere business modeler. Vistex bolt-on preliminary training

development and delivery

. Wilson Sporting Goods: (11/06-2/07): Project Manager: SAP R/3

Manufacturing, Training Management, Development and Delivery of SD,

MM/forecasting, PP, WM/LE, PM, QM and FI/CO. uPerform Installation

and Administration (document libraries, template development, user

setup/role establishment, child/parent config and workflow setup).

Training team lead/management of training deliverables using MS

Office, Visio and screen capturing software in addition to On-Demand.

WM with RFID in warehouse management, Production Planning and Bin to

Bin movement. On-Site, remote and Web-based training development and

delivery. Management of Training implementation, scheduling, updates

and logistics. IBM WebSphere business modeling development for SAP

business processes. Tools used in development: Visio, MS Office,

Lectora, Captivate, WebSphere business modeler.

. City of Baltimore, MD: (9/06-10/06): Project Manager: SAP R/3

Training Management, Development and Delivery of GRC,APO, CRM, PLM,

EBP, PM, BW/BI and Logistics. Training team lead/management of

training deliverables using RwD InfoPak (Simulator, Converter,

Recorder, GUIpro etc MS Office, Visio, Lectora, Project,

Dreamweaver and Captivate.

. Johns Hopkins University & Health Systems: (5/06 - 9/06): SAP Training

management lead, development and delivery of SAP R/3 v.4.7 HR/PA, CRM,

SRM, SEM, AP/AR, Payroll,BW, OM. Development and delivery

technologies include: Lectora Publishing Suite, Visio 2003, Captivate,

MS Office and RwD Infopak (converter, simulator, publisher and GUI-

pro). Business and needs analysis conducted for enterprise wide

functional team and end-user training management, development and

delivery. IBM WebSphere Business modeling development for SAP business

processes in human resources.

. Abreon Group/Dryer's: (4/06): Manufacturing training analysis and

development. Production floor (PM)needs analysis for training and

creation of new courseware for production line operations. Tools used

in development: Visio, MS Office, Lectora, Captivate, WebSphere

business modeler.

. BP, Warrenville, Il. (7/05) Project Manager: Siebel Manufacturing CRM

Training lead/management of POS (Point of Sale) and BOS (Back office

Systems) Change Management, Training management, development and

delivery of SAP R/3, Siebel 7.5, On-Demand, MS Office and Customized

POS support training, courseware development and delivery. Support

Rep training management, development and delivery of Radiant, Nucleus,

Omni, DataCard, Pumps, Gilbarco and other various Point of Sale

devices. IBM WebSphere business modeler training development and

facilitation.

. Mayer Brown Rowe & Maw, Chicago, Il. (4/05; 2/06) Microsoft Office

Suite, iManage, Legal Applications, Templates and specialized change

management training project management, development and delivery.

Training development in MS, Interwoven and varied other courses.

. RWD Technologies, Cincinnati, OH. (10/04) Project Manager:

Siebel/SAP CRM end-user training management, development and delivery.

RwD InfoPak Training development, courseware creation.

. Cox Newspapers, Dayton, OH.: (11/04-1/05): Cox Newspaper SAP R/3

FI/CO, SD, PM, CRM Training development and delivery. Development

tools include: MS Office, RwD Infopak, Visio, Captivate

. Piper Rudnick LLP: (3/04-10/04) Lead Trainer/Project Manager, MS

Office Training Development, DOCSOpen training development, Training

Delivery, Win NT to Win XP, Office 2000 to Office 2003 migration

technician. Performed Crystal Reports analysis and training for

paralegals.

. Absolut Design: (11/03-3/04) Project Manager: SAP CRM FI/CO, BW v.4.7

training management, development and delivery. SAP EPSS system design

for intranet knowledge resources. Needs analysis, training design,

management, development and delivery.

. Greenlee/Textron (9/03-11/03) SAP ERP/CRM of BW, FI/CO, SD, MM, PP,

PM, QM, HR train the trainer, courseware development and training

project management. Training document advisor/coach. Needs analysis,

training design, management, development and delivery.

. Duane Morris: (7/03-9/03) MS Outlook, iManage, Genifax, InterAction

v.5, PS/Ship training delivery and support

. Schiff Hardin & Waite (3/03-7/03) DocsOpen to iManage migration,

DeltaView, Windows XP, LegalMacPac, Quality control

. Kirkland & Ellis: (3/02-10/02) WP to Word migration, DocsOpen,

iCreate, DeltaView, Quality control

IBM, Inc.

Chicago, Illinois; Norfolk, Virginia; Bloomington, Il.

4/01-11/01

Learning Services Project Manager: Training Management and business

process consultant Consultant/Developer/Trainer/Project Lead/IBM.

Certified Consultant, Customer relationship management, POS Sales

Training consultant. SAP R/3 ERP/CRM MM, SD, QM, PP, FI/CO, BW

consultant/project manager. IBM WebSphere (WBI), net-meeting/Webex and

other IBM applications were utilized for project deliverables and

technologies. Development of Siebel CRM end-user training

documentation development and conversion and E-learning development of

CBT and web-based end-user training documents. Clients include:

. The United States Navy (4/01) Software Migration, SAP

Training/Project Management BW, QM, FI/CO, MM, PP. Needs analysis,

training design, management, development and delivery. Development

tools include: RWD InfoPak, MS Office, MS Project, GUI-pro

. State Farm Insurance Companies (7/01) CRM Software migration, needs

analysis and training development SAP SD, HR, Payroll. Needs analysis,

training design, management, development and delivery. Development

tools include: RWD InfoPak, MS Office, MS Project, GUI-pro

Paul Graham Consulting 4/00-

4/01

Project Manager: Training Manager/Business Analyst/Lead

Trainer/Courseware Developer; Contract training and development for

network applications, protocols and UNIX. Training Project Management

consisted of change management, training development and delivery of

hardware and operating systems. Lead management of training/business

process teams. Clients include:

. ACS Technologies/3COM (4/00) Chicago, Illinois. Training needs

analysis, development and delivery for CopperMountain DSL

Concentrators. Training designed for field reps, administrators,

technical support/CRM reps and end-users. Training development of

user manuals, quick reference guides and MS PowerPoint presentations.

. Software Architects/Comdisco (10/00) Chicago, Illinois; Secaucus, New

Jersey. Training needs analysis, courseware development and delivery

of UNIX shell programming and other network communications protocols

including: frame relay, VPN, WINS, DNS, DHCP and TCP/IP.

Perfect Access, Inc. Chicago, Illinois

8/99-3/00

Developer/Training site management/team lead business analyst and

Instructional Designer, trade show organizer and public speaking

engagements. Microsoft Office Master Trainer/MOUS Certified (Office

'97). iManage Training Ceritification, PCDOCS/DOCSOpen Training

Certification. Consulted client training management of 10 or more

personnel in development and delivery. ERP/CRM consulting of client

software conversions and business content management. Clients include:

. Altheimer & Gray: (1/00) Document Analysis for Macro creation

. Winston & Strawn: (11/99) WP to Word migration, Softwise, MS Outlook,

MS Office, DocsOpen, Quality control (1/2000)

. Fullbright & Jaworski (12/99) Document analysis, Softwise Macro

creation, iManage, DeltaView, Quality control (2/2000)

PricewaterhouseCoopers Arlington, Virginia

4/97 - 7/99

Project Manager/Team Lead SAP ERP Implementations/Change Management

Consulting,

Presentation delivery, HR training and delivery & Customer

Relationship Management (CRM). Siebel CRM training document conversion

to Solectron end-user documents. Managed a team of 30 client trainers

for the AMP, Zurich America and GoodYear corporations. E-learning, CBT

and Web-based training documentation development. Development tools

included RWD InfoPak Prototype, MS Office, MS Project, DreamWeaver,

FrontPage and GUI-pro. Clients include:

. AMP, Inc. (3/98-12/98) Change Management & SAP R/3 SD, QM, Master

Data, MM, PP, HR, LE, RFID, WM and FI/CO Training management,

development and delivery. Needs analysis, training design, management,

development and delivery.

. GoodYear Engineered Products (2/99) Change Management & SAP R/3 MM,

SD, QM Training management, development and delivery. Needs analysis,

training design, management, development and delivery.

. Allied Signal (4/98), AMP, Inc. (5/98), Big 4 Motorcycle companies

(Suzuki, Honda, Kawasaki, Yamaha) Automotive Business Process

Development/Production Planning, project management SAP R/3 MM, PP,

SD, QM, Master Data, FI/CO. Needs analysis, training design,

management, development and delivery.

SPSS, Inc. Chicago, Illinois

3/96 - 3/98

Technical Support/Internal and Client Software Trainer on SPSS Statistical

Software products. Aided in product development.

Joliet Township High Schools District 204 Joliet, Illinois

8/94-2/96

Mathematics & Introduction to the Microcomputer Instructor

EDUCATION

University of Illinois at Chicago Chicago, Illinois

1993 - 2000

Master of Education and Instructional Design

Lewis University Romeoville, Illinois

1990-1993

Bachelor of Science in Mathematics, Minor in Philosophy

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