Human Resources Manager

JERALD D. RAINES

**** ********** ****, ***** ********, WV 25550

Cell: 859-***-**** E-mail: **********@***.***

DIRECTOR OF HUMAN RESOURCES AND ORGANIZATIONAL DEVELOPMENT

Results-driven executive with operations background and outstanding

record of achievement in company restructures, establishing human resources

departments, legal compliance, business development and customer care,

talent acquisition and development, compensation and benefits, writing and

interpreting policy and procedure, and providing managerial and labor

support. Excel at protecting company interests in areas of civil

litigation and organizational development to reduce costs and provide long-

term profitability. Strong reference letter from UPS, 20 year employer.

Have PHR certification. Willing to travel and relocate.

ACHIEVEMENTS

* District business planning leader overseeing strategic direction for

organizational development of 6,500 employees.

* Implemented succession planning program for accountability of senior

management regarding skill set development for all employees,

promotion pipelines, management improvement, and corrective action

plans as needed.

* Allocated $56 million monthly budget, implement cost cutting measures,

and strategies for increasing customer base.

* Career record of zero legal losses by use of superior mediation skills

and maintaining in-depth knowledge of employment law and day-to-day

business requirements.

* Led team of six direct report managers, overseeing all aspects of risk

management, compliance, talent acquisition, employee relations, health

and safety, and workforce planning.

* Conducted an ongoing comprehensive health and safety audit program to

assist in 100% compliance.

* Awarded highest employee relations index for employee opinion surveys

from 2005-2009.

* Ranked number one in production efficiencies to maintain 90% retention

compared to industry average of 50%, saving new hire training and

education costs.

* Reduced accidents and lost time injuries from 3.5 to 1.0 per 200,000

hours, saving the company $2.9 million per year.

* Piloted companywide new hire orientation program with primary focus on

employee retention.

* Coordinator for Women's Leadership Development Program to assist in

succession planning.

SKILLS

* Specialize in educational strategies to change attitudes, values,

processes, and structures of the organization to better adapt to new

technologies, changing markets, and challenges.

* Maintain in-depth knowledge of the business financial position, mid

range plans, and culture and competition in order to create positive

operating leverage.

Jerald D. Raines Resume

Page Two

* Successfully manage EEOC, ethics concerns, and corporate hotline

complaints to prevent fines or judgments from governing agency such as

OSHA and OFCCP in the areas of health and safety and work force

planning.

* Promote above availabilities for protected groups to reduce shortfalls

in all job classes by education of senior staff, development of

existing employees, and recruitment of external candidates.

* Work closely with management and employees to improve communication,

build morale, and increase productivity and retention.

* Analyze and resolve complex employee relations issues by conducting

effective, thorough and objective investigations.

* Implement employee recognition programs, compensation, and retention

bonus incentives.

* Provide guidance and implement business unit restructures, workforce

and succession planning, and identify training needs for business

units.

* Crisis management team leader and point person for all public

relations and media interaction.

PROFESSIONAL HISTORY

United Parcel Service (1990-2009)

New York State Director of Human Resources

UPS is the world's largest transportation company and a global leader in

supply chain solutions with 408,000 employees worldwide and annual revenue

of $45.3 billion.

> 2009 transfer to New York over 6 direct report managers, 6,500

employees

> 2005 promoted to Director of Human Resources with transfer to

Northern Ohio. Responsible for all aspects of HR with 6 direct

report managers, 4,800 union and 300 non-union employees

> 2003 Transfer to North Carolina as Workforce Planning/ Learning and

Development Manager

> 2000 Promoted to HR Workforce Planning Manager for Tennessee

> 1998 Promoted to Hub Distribution Operations Manager

> 1995 Transfer to Operations in Nashville, Tennessee

> 1994 Special assignment Dallas, Texas opening new air facility

> 1992 Promoted to Fulltime Supervisor in Operations

EDUCATION & PROFESSIONAL CREDENTIALS

University of Tennessee - Bachelors of Science, Honors Graduate

Society of Human Resources Management Certification (PHR)

COMMUNITY INVOLVEMENT

Congressional Awareness Program - Directed monthly meetings with US

Congressmen and Senators to affect present and future policies

impacting transportation industry at a federal level.

United Way - Committee member, fundraiser and leadership giver

Community Service - Distributed $200,000 per year in grants to non-

profit organizations

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