Administrative Assistant Customer Service

Rose M. Tombyll

**** ********* *****, ***. *** ? Madison, AL 35758 ? Cell: 770-656-

**** ? *********@***.***

EXECUTIVE ADMINISTRATIVE ASSISTANT

. A highly organized and detail oriented Executive Assistant providing

in-depth and proficient administrative support to senior executives.

. Experienced working in large, fast-paced environments demanding

organizational skills, hands-on technical knowledge and superior

memory for details.

. Trustworthy, ethical and discreet; committed to superior customer

service.

. Confident and poised in interactions with individuals at all levels.

. Self-starter with the ability to analyze business operations and

recommend strategies to improve performance.

. Detail-oriented and resourceful in completing projects; able to multi-

task effectively.

CORE COMPETENCIES

Executive Office Meeting Planning Email Management Research/Project

Support Dashboard/KPI Database Management Briefs

Sales & Marketing Creation Expenditure Reporting

Support Spreadsheet Word

Customer Support Creation Processing/Typing Telephone Reception/

International Business Delegation/Follow-U Screening

Exportation Presentations p Interdepartmental

Travel Planning Meeting Minutes Desktop Publishing Coordination

Microsoft Word, Excel, PowerPoint, Publisher, Access, Visio, Lotus Notes,

Prism AS400, Kronos, Filemaker, QuickBooks,

Several other company proprietary systems

PROFESSIONAL EXPERIENCE

Golden State Foods, Executive Administrative Support, Conyers, Georgia,

2005 to 2010

Provided dedicated support to Senior Vice President of Liquid Products and

Vice President of Sales, acted as the Vice President of Liquid Products

first line of contact for his direct reports as well as customers. Oversaw

all administrative functions, prioritized projects, created and tracked

project developments.

. Maintained Senior Vice President's daily schedule and calendar including

planning/scheduling requested meetings and appointments. Reviewed,

prioritized and followed-up on emails and regular mail. Responsible for

expense reports as well as paying corporate accounts in a timely manner.

Also responsible for daily preparation each morning (quick outline of the

current day).

. Participated in senior level meetings, daily/weekly team meetings along

with customer meetings. Compiled and composed meeting minutes as

necessitated.

. Coordinated and set up high level conference calls, board and management

meetings, special events and travel arrangements for top executives and

customers.

. Designed and maintained several project management, tracking, KPI and

Dashboard systems to strengthen operational infrastructure that resulted

in increased efficiencies and a jump in department productivity and

accountability.

. Prepared sophisticated PowerPoint presentations and compiled/prepared

data, researched/validated information and streamlined the content into

business presentations for corporate management as well as customers.

. Compiled, researched and completed customer contracts and questionnaires

for the Sales team's approval.

. Proofread material and corrected grammar, spelling and word usage for

executives.

. Created and maintained daily spreadsheet reports that enabled the

supervisors/managers to view any loss or issue promptly. Also created

KPI (Key Performance Indicators) spreadsheet report that I maintained and

distributed on a weekly basis.

. Created and maintained the associate weekly incentive program which

included pounds per effort hour, loss and damage and associate injuries.

Was responsible for making certain this data was up to date and sent to

all monitors for viewing by associates.

. Handled and streamlined all aspects of international shipments to Egypt

and Malaysia resulting in a supplementary profit last year of over

$20,000.

. Typed and prepared emails and letters. Also wrote correspondence

including the quarterly newsletter for the Conyers, Georgia division

requested by the Corporate Offices.

. Created various graphs using statistical information for corporate

management as well as customers.

. Maintained the Conyers division Preferred Vendor Program database.

. Responsible for AIA Contract writing for support capital projects.

Created contracts for contractor's signatures and corporate approval for

projects.

. Backup person for production reporting position. Required extensive

knowledge of current prism software and excel.

. Responsible for periodic receptionist phone coverage (approximately twice

monthly).

. Acted as Vice Chairperson for the Conyers, Georgia Division of the Golden

State Foods Foundation. A non-profit organization to help children and

families in need in the local areas with Golden State Foods associates

live and work by both monetary and personal time contributions. The

Foundation collaborates with many national charities. Website -

gsffoundation.org.

Rose Tombyll Cleaning Services, Owner, Covington, Georgia, 1998-2005

. Clean and maintain several professional physician offices and residential

homes.

. Responsible for all aspects of company; i.e., A/R, A/P, expense sheets,

invoicing, tax records, etc.

J&L Services, Executive Administrative Support, Monroe, Georgia, 1999-2000

. Accounts receivable/payable, payroll, Invoicing/data entry

. Processed orders and also performed shipping preparations

. Customer Service/Telephone

Design and Molding Services, Inc., Payroll/Human Resources, Piscataway, New

Jersey, 1995

Design and Molding Services, Inc., Executive Administrative Assistant,

Piscataway, New Jersey, 1990-1993

Paulus, Sokolowski & Sartor, Inc., Geotechnical Department Secretary,

Warren, New Jersey, 1986-1990

EDUCATION

Watchung Hills Regional High, Warren, New Jersey, 1988

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