Manager Customer Service

David Iacobell

Clarkston, MI ***** 313-***-**** ( abibxv@r.postjobfree.com

Career Objective

A highly motivated Human Resource professional with knowledge

of employee relations, recruiting, working laws and EEO/AA seeking to

become a member of a company as a Human Resource Generalist/Specialist so

as to create a better working environment within the company

Relevant Experience

Fluor Corporation - Based in Irving, TX (Project Based Positions) 03/08 -

present

LOGCAP IV Project (Logistics Civil Augmentation Program) - Sugar Land, TX

(1 year)

Recruiting Specialist

Key member of a team on a multi billion dollar Government project,

responsible for sourcing/staffing civilian employees to assist the

military in Afghanistan and Iraq

Adhere to strict government compliance & sourcing/staffing regulations

Candidate tracking using Kenexa Recruiter BrassRing

Maintain contact with new hires, assisting when possible, throughout

entire hiring process (Up to 4 months)

Professionally represent Fluor at nationwide job fairs (Military &

Civilian)

Achieved tremendous success while in Eastern Europe (Bosnia &

Macedonia) during a 2 month sourcing/recruiting effort to hire other

country nationals to assist US Military in Afghanistan (Hired 856

employees in 2 months)

Actively participate in an online chat session which allows potential

candidates to ask questions and find out more information of our

current opportunities (Recruiter Online)

P2S/BP Oil Spill Clean Up - Gulf Shores, AL & Pensacola, FL (2 months)

Human Resource Generalist

. Represented 3 project sites in Alabama/Florida - approximately 2000

employees

. Promptly and discretely handled sensitive issues, such as payroll

complaints, employee relations issues, disciplinary actions

. Investigated discrimination/harassment claims

. Provided guidance to Site Managers, Supervisors, General Foreman,

Foreman through private conversations, as well as through P2S formal

training sessions

. Successfully coordinated deployments to county beaches with as many as

200 employees per deployment

Detroit Heavy Oil Upgrade Project - Marathon Oil Refinery - Detroit, MI

(1.5 years)

Human Resource Specialist

Performed all new hire orientations, union craft/staff

Administrator of background check program

Administrator of MUST (Management & Unions Serving Together) Chemical

Screen Program for all new employees as well as monthly random screens

Created union employee requisition form & policies, complying with

strict time restraints from client run training center

Manipulated project staffing plan in Excel to automatically extract

specific information as requested by Site Manager

Attended EEOC training for project employees - General Foreman or

higher

Aided corporate officers during EEOC investigations

Conducted mass lay-offs of up to 150 employees

Assisted payroll department, volunteered to learn client payroll

system

. Entrusted to handle sensitive employee relation issues

. Knowledge of EEO, AA, FLSA, FMLA, ADA, WARN

David Iacobell

Clarkston, MI 48346 313-***-**** ( abibxv@r.postjobfree.com

Henderson Glass - Troy, MI 05/01 - 02/08

Store Manager

. Sourced potential employees when necessary, from internet sites or

networking (city chamber of commerce, various associations)

. Trained/developed MITs in all aspects of the business; monitored

training and development of associates, both technical and office

. Ensured compliance with all corporate policies and procedures through

regular store management, store walk-throughs, self-audits, etc.

. Handled all aspects of human resources at store level, while complying

with corporate requirements

. Provided outstanding customer service through a friendly environment

. Developed and implemented plans to maximize sales that met or exceeded

store and company goals, including monitoring of competitive pricing

and promotional strategies

. Reviewed and monitored store trends through monthly P&L and

recommended and/or initiated changes for maximizing goals and

objectives

Store Manager Highlights

. Promoted to Store Manager after only 18 months because of product

knowledge, team management and customer service skills

. Berkley, MI Location:

. Achieved an increase in sales of 28% and profits 15% after only six

months

. Improved quarterly inventory from shortage of $3,000 to overage of

$400 within 18 months

. Lowered labor costs by approximately 10%

. Auburn Hills, MI Location:

. Increased Sales 13% and profits 20% after first 5 months

. Lowered labor costs by approximately 7%

. Increased level of customer satisfaction through noticeably less

customer complaints

. Trained 2 Assistant Managers who were promoted to Store Manager

positions

Prior to graduation, I worked at an internship at Oakland University in

presentation development using various software packages. I was hired to

full time status after graduation, working an additional year and a half.

After graduation, I also held 2 positions as a Stock Manager (Express &

J.Jill, retail clothing stores) between 1997 and 2001.

Education

Oakland University, Rochester MI

Bachelor of Science, Human Resource Development

Specialization in Training and Development

Currently studying to take the PHR exam in December 2010

Volunteer Experience

CMAT - Crisis Management Action Team for Casuality/death notices and

assistance with family

SHRM - National Member

St. Jude's Children's Research Hospital Annual Golf Outing Committee 2002-

2004, 2006

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