Customer Service Representative

Andrew Poe

Newnan, GA 770-***-****

abibxu@r.postjobfree.com

Business professional desiring a customer-oriented position with a focus on

retention and growth

. Strategic/Leadership Potential Process Improvement

. Analytical Abilities Accounting/Financial

Aptitude

. Customer Service/Call Center Experience

Communication/Presentation Skills

EXPERIENCE Royal Food Service Atlanta, GA

Aug 2009 - April 2010

Customer Service Representative

. Enhance customer experience and expectations through a

focus on accuracy and timeliness.

. Selling company products over the phone for special

promotions and events.

. Provide support to team members and staff for

sales/marketing campaigns and customer retention.

Department Of Revenue

Atlanta, GA Jun 2008 - Aug 2009

Information Specialist

. Answer inquires about state tax policies and procedures

through the phone or e-mails.

. Address customer-facing issues based on appropriate

information and guidelines.

. Consult and advise taxpayers on issues for best course

of action and practices.

InterCall Newnan,

GA Nov 2006 - Jan 2008

Conference Operator

. Facilitate conferences to ensure fast and efficient

service for clients.

. Collaborate with other operators during conferences in a

team-friendly environment.

. Set up conferences and read scripts in a fast-paced

environment to satisfy customer needs.

Smokey Bones Peachtree City, GA

Sept 2006 - Feb 2007

Greeter

. Welcome guests and provide adequate seating in a timely

manner.

. Make dining suggestions based on customer preferences

and product availability.

. Take orders and provide fast service to enhance dining

experience.

Mercer University Macon, GA

Jun 2002 - May 2004

Computer Lab Assistant

. Provide desktop support for computer and printers at the

on-campus computer labs.

. Attend meetings and supplemental training for new

software and procedures in the labs.

. Monitor network and computers for any issues that can be

addressed and solved.

EDUCATION Mercer University Macon, GA

2004

B.B.A., Business Administration

Projects Technical Communications: Collaborate with a team to develop

and present proposal for lab modifications to School of

Engineering for better usage and layout.

Strategic Management: Read a case on a computer

manufacturer, write paper analyzing their situation, and

discuss papers in class for their possible actions.

Computer Skills Word Excel Access PowerPoint

QuickBooks

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