Customer Service Representative

Marquita Cayson

*** ******** **. *** * ( HATTIESBURG, MS 39402 ( abibwx@r.postjobfree.com

( CELL 662-***-****

Targeting Entry-Level Positions in Information Technology

Objective: To obtain an entry level position in the field of Information

Technology and provide knowledge and skills in the form of Computer

Networking and Computer Applications in order to gain experience. Willing

to relocate.

Core Competencies:

. University of Southern Mississippi graduate offering a strong academic

background in IT combined with excellent internship experience.

. Praised for my work ethic and excellent customer service skills.

. Outstanding leadership and teamwork abilities to help emphasize

productivity.

. Quickly learn and master new technology; equally successful in both

team and self-directed settings; and proficient in a range of computer

systems, languages, tools and testing methodologies.

Education and Credentials

Bachelor of Science Degree in Information Technology

University of Southern Mississippi- Hattiesburg, MS

Graduation Date: December 2009

Associate of Applied Science in Computer Programming

Northeast Community College- Booneville, MS

Graduation Date: December 2005

Platforms: Microsoft Windows operating systems from 98 on, Linux (Ubuntu),

Windows Mobile 6 and 6.1.

Networking: TCP/IP, Cisco, Active Directory, Ethernet, VPN, SSH.

Databases: Oracle, MySQL, Access

Languages: Visual Basics, C++

Tools: Microsoft Server 2008, Microsoft Office System (including Microsoft

Word, Microsoft Excel, Microsoft PowerPoint , Microsoft Access, and

Microsoft Outlook ), Microsoft Project, Visual Studio,

Work Experience

Early Encounters Preschool, Hattiesburg, MS. August 2009 - Present

Internship

. Providing Technical Support, Hardware and Software Support for

Computer Systems, Installing and Uninstalling software, Installing

Printers (Network and USB), Installing Updates, Using Group Policy

Management Console, Integrating technology into the classroom

Early Encounters Preschool, Hattiesburg, MS. May

2007 - Present

Assistant Teacher

. Provide care for children age 1-3 years

. Create activities to help promote cognitive development, develop

motor skills, speech and language development, and social and

emotional development.

Toys R Us, Hattiesburg, MS. May 2007

- Present

Stock Personnel/ Customer Service Representative

. Replenish the shelves

. Provide customers with product knowledge and make their shopping

experience pleasant.

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