C H R I S T O P H E R V. H E S T E R, PHR

**** ******** ***** ***** *** Antonio TX 78254 Contact Tele 210-***-**** abibwb@r.postjobfree.com

H U M A N R E S O U R C E S M A N AG E R /G E N E R A L I S T S U M M A RY

Certified Professional in Human Resources (PHR), 9 year HR career distinguished by commended

performance and proven results.

Extensive background in HR generalist affairs, including experience in employee recruitment and

retention, staff development, mediation, conflict resolution, benefits and compensation, HR records

management, HR policies development and legal compliance.

Demonstrated success in negotiating win win compromises, developing teambuilding programs, and

writing personnel manuals, corporate policies, job descriptions and management reports.

HR Skills

Employment Law Staff Recruitment & Retention Orientation & On Boarding

FMLA/ADA/EEO/WC Employee Relations Performance Management

Mediation & Advocacy HR Program/Project Management HR Policies & Procedures

Professional Experience

HARRIS STRATEX NETWORKS – SAN ANTONIO, TX Oct 2008 to Sep 2009

Senior Human Resources Generalist (Contractor), Functions as a generalist in a variety of Human Resources

activities such as screening resumes and applications and interviewing applicants for vacant manufacturing

positions. Counsels employees concerning work related problems and conducts termination interviews,

providing feedback to management when necessary. Conducts research and analyzes data on assigned

projects. Provides feedback to Safety Committee on work related incidents.

• Managed downsizing of factory’s 150+ manufacturing employees

• Managed bi weekly payroll for 300+ site employees

• Increased employee participation in employee survey from 82 to 89 percent

• Audited and recouped over $20,000 in over payment of wages to employees adjusted pay practices to ensure no future over

payments

• Coordinated 2 day Employee Benefits and Health Fair

• Led effort to improve employee morale immediately after downsizing

ORICA – MINDEN, LA Jul 2007 to Sep 2008

Human Resources Generalist, Responsible for management of Human Resources function supporting over 100 manufacturing

employees, advised management team on Human Resources issues and assisted with Safety and Payroll functions of the organization.

• Developed spreadsheets and reports to track attendance, turnover, anticipated job openings, headcount planning and key skills

identification

• Transitioned organization from a 5 day work week to 7 day work week 24 hours per day

o Developed recruiting strategies to fill vacant exempt and non exempt positions

Increased staffing by 20 percent

Increase communication flow between Supervisors and Management

o

CHRISTOPHER V. HESTER, PROFESSIONAL EXPERIENCE CONTINUED PAGE 2

Recruited exempt and non exempt employees to fill job openings

o

• Re designated exempt and non exempt positions to ensure organizations pay practices were in line with Federal and State laws

• Implemented 5S program along with Safety Manager which increased safety awareness throughout the plant

• Participated in weekly safety meetings by providing workers compensation status updates, employee injuries/incidents and return to

work procedures

• Represented Company at Unemployment and Workers Comp Hearings

• Coordinated the company college intern recruiting and summer hire program

• Developed plant video to provide job applicants with a realistic job preview of actual work performed in an explosives manufacturing

environment

• Counseled employee’s and manager’s on LOA, FMLA, OSHA, ADA and workers compensation requirements

• Conducted internal investigations to resolve complaints of employee harassment or discrimination

INFONXX – SAN ANTONIO TX Aug 2003 to Feb 2007

Human Resources Manager, Responsible for management of all HR functions supporting over 450 call center representatives and

supervised HR staff to include HR Generalist, File Clerk, Benefits Clerk and HR Admin.

• Communicated with all levels of management to ensure compliance with federal laws and company policy

• Represented Company at EEOC Complaint Investigations, Unemployment, Workers Compensation and Court Hearings; able to keep

company’s loss to a minimum

• Prepared special reports by collecting, analyzing and summarizing information and trends, such as employee turnover, OSHA

recordable injuries, and headcount reports

• Hired 90 to 100 employees a week to support multiple Call Centers operating 24 hours per day 7 days a week using a variety of

recruiting and staffing strategies

• Provided performance management and disciplinary corrective action guidance to all Managers

• Worked with all levels of management and internal clients to assess business issues and to develop executable HR strategies for

addressing business needs

• Managed the design, planning, research, development, implementation, and administration of various HR programs, policies, and

processes to include re writing of the employee handbook

• Performed post job offer employment activities to include employment agreements, and completion of I 9 verification form

• Coached hiring managers on performing behavior based interviewing

• Assigned to Manila, Philippines as Director, HR for two 90 day terms to staff/recruit HR Department and staff 500 person call center

TARGET RETAIL STORES – SAN ANTONIO TX Oct 2000 to Aug 2003

Executive Team Leader, Team Relations, Supervised 4 person clerical staff, managed HR activities for 120 hourly personnel, recruited

for anticipated job openings, handled all employee relation issues and managed bi weekly hourly payroll

Education & Certifications

Park University Parkville MO

Bachelor of Science (BS) in Human Resources Management, (PINNACLE Honor Society)

HR Designations:

PHR (Professional in Human Resources)

Of Note

Professional Development: MS Office, Word, PowerPoint, Excel, Access, Outlook, Lotus Notes, Word Perfect, Internet, People Soft,

Oracle, ADP, E Verify, HR Connect, HR Smart

Affiliations:

Society for Human Resource Management (SHRM)

Military Affiliation, USAF – Personnel Management

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