Customer Service Medical

Monica Lee Thompson

*** ********* ***** *******, ** 283**-***-*** 488*-***-*** 6816

*********@*****.***

SUMMARY: t An interesting position as a Customer Service Representative in

utilizing my extensive experience in connecting with customers

on a personal and professional level in customer care with an

extensive background in working from home.

ACCOMPLISHMENTS:

Administrative

t Working knowledge of <what>.

t Strong background in all phases of <what>.

t Skilled with computer systems and software.

t Self-motivated and assertive.

t Quickly learn procedures and methods.

t Capable of handling multiple projects concurrently.

t Able to work independently.

t Honest, friendly, outstanding communication skills.

EMPLOYMENT:

Trident Marketing / Direct Sat TV Southern Pines, NC 28387

Customer Service Representative June 2010 to September 2010

Performed general office duties such as ordering equipment, maintaining records

Executed daily operations of answering high volume incoming calls

Displayed and demonstrated product using samples and catalog, emphasizing salable

features.

Quoted prices and credit terms and prepared sales contracts for orders obtained.

Successfully handled customers concerns and questions in resolving issues

Estimated date of delivery to customers, based on knowledge of own firm's production and

delivery schedules.

Prepared invoices, financial statements and other documents, using word processing, spreadsheet,

database

Structured and maintained a installation schedule

Sold upgrades in equipment to existing customers

Prepared responses to correspondence containing routine inquiries.

Responded to written and telephone requests for multiple request in changes in install dates,

delivery dates of equipment, adjustments to expedite deliveries

Conducted research, compiled data and prepared papers for consideration in educating the DTV

customer with up to date services

Researched and recommended programming packages and equipment upgrades for existing

customers

Read and analyzed incoming memos, submissions and reports. Filled out contract forms,

determined charges for service requested, collected deposits, prepared change of address records

and issued discontinuance orders, using computer.

Reviewed complaints concerning billing and service rendered, referring complaints of

service failures to designated departments for investigation

Alpine Access / Sprint Collections/ Training Program Work From Home

Customer Care Representative March 2010 to April 2010

Investigated and resolved computer software and hardware problems of users.

Conferred with customer by phone and in person to receive orders for installation, turn-on,

discontinuance, and change in service.

Completed contract forms, prepared change of address records, and issued discontinuance orders,

using computer.

Solicited sale of new and additional utility services.

Resolved billing and service complaints and referred grievances to designated departments for

investigation.

Determined charges for service requested and collected deposits.

World Class Communications Answering Service Seattle, WA / Work From Home

Customer Care Representative November 11, 2007 to May 10, 2008

Operated cord and cordless switchboard to provide answering service for clients.

Greeted caller and announced name and phone number of client.

Recorded and Date stamped and filed messages. delivered messages and furnished information.

Accepted orders and relayed calls.

Placed telephone calls at request of clients and to locate clients in emergencies.

Tumwater Family Practice Tumwater, WA

Medical Administrator, Receptionist June 17, 2007 to October 23, 2007

Transmitted correspondence and medical records by mail, e-mail and fax.

Performed various clerical and administrative functions, such as ordering and maintaining an

inventory of supplies.

Transcribed recorded messages and practitioners' diagnoses and recommendations into patients'

medical records.

Performed bookkeeping duties, such as credits and collections, preparing and sending financial

statements and bills, and keeping financial records.

Operated office equipment such as voice mail messaging systems, and used word processing,

spreadsheet, and other software applications to prepare reports, invoices, financial statements,

letters, case histories and medical records.

Maintained medical records, technical library and correspondence files.

Interviewed patients in order to complete documents, case histories, and forms such as intake and

insurance forms.

Greeted visitors, ascertained purpose of visit, and directed them to appropriate staff.

Received and routed messages and documents such as laboratory results to appropriate staff.

Compiled and recorded medical charts, reports, and correspondence, using typewriter and personal

computer.

Scheduled and confirmed patient diagnostic appointments, surgeries and medical consultations.

US ARMY Fort Richardson, AK

Medical Assistant and Administrative February 2, 2001 to October 19, 2002

Assisted in the examination and treatment of patients.

Wrote, designed and produced SOAP notes and proper diagnoses.

Handed instruments and materials to doctor as directed.

Inventoried and ordered medical supplies and materials.

Successfully managed a squad 6-person team in supervising soldier structured and maintained a

front desk in a Troop Medical Clinic.

First Data Communications / American Express Corpus Christi, TX

Inbound Customer Care Representative June 1999 to March 2000

Typed account information obtained from customer on record card and form.

Answered customer questions.

Investigated and corrected errors, following customer and establishment records and using

calculator and computer.

Obtained credit records from credit reporting agencies.

Responsible for activation and customer service of American Express Credit Cards.

Donny Farrow Insurance Sinton, TX

Professional Secretary August 1998 to May 1999

Performed general office duties such as ordering supplies, maintaining records management

systems and performing basic bookkeeping work.

Filed and retrieved corporate documents, records and reports.

Coordinated and directed office services, such as records and budget preparation, personnel and

housekeeping, in order to aid executives.

Responded to written and telephone requests for existing and prospective clients.

Opened, sorted and distributed incoming correspondence, including faxes and email.

Restructured and improved insurance office.

TRAINING:

US ARMY Basic Training Course Fort Jackson, SC

Enlisted E 4 2001

US Army Medical Command (MEDICO) Fort Sam Houston, TX

Medical Assistant and Administration 2002

EDUCATION:

Sinton High School Sinton, Texas

High School Diploma 1999

Enrolled in advanced courses in World History, English and Biology.

Earned above average grades while working part-time and participating in campus activities.

Special recognition in managing the high school volleyball team.

Sandhills Community College Southern Pines, North Carolina

Pre-Psychology 2010

Pursuing a degree in Psychology.

Degree expected May 2012

Additional courses in Nursing.

LICENSE: Medical Assistant

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