Customer Service Management
Resume:
Horn Lake, MS *****
HP 662-***-****
********@*********.***
Elizabeth A. Loudermilk
Please consider this resume for the position Cashier/ Stocker.
Experienced in operating a cash register, stocking shelves, and strong
customer service skills. I have my professional skills to offer,
dependable, upbeat and enjoy working with people of any age. I am
currently a non-traditional student working towards a degree in Business
Administration.
Work Experience
04/2001-11/2004 Computer Operator AutoZone Inc., Memphis, TN
In a large-scale multi-platform IBM mainframe environment, my daily
responsibilities included: the operations and monitoring of production
processing through advanced knowledge of MVS operations and CA-11
Scheduler; CICS, to ensure timely completion of daily production
schedules. Respond with advanced JES2 and MVS commands, make any
necessary changes to JCL to correct, assist with, and resolve abends.
Perform continuous analysis of job stream processing displayed on MVS
console to identify error messages, detect job exceptions, abends, and
other possible stoppages. Escalate to appropriate support and mgmt.; all
communication failures, hardware failures, and other anomalies, and
assist in their resolution when necessary.
Complete all shift FEP (front end processing). Monitor, respond to
alarms, assist in abend analysis and resolution, and escalation to
support, for AUTOSYS console. Assist in developing and updating
production documentation. Monitor and maintain print queue mgmt; forms
management, breakdown and distribution; while maintaining,
troubleshooting and escalating printer problems. Perform routine nightly
system backup procedures. Provide assistance and guidance to junior/other
operators. Provide accurate and informative shift turnovers. Document all
problems in problem mgmt. database. Perform routine bi-weekly IPL
procedures.
06/2000 - 08/2000 AS400 Computer Operator Isle of Capri Casinos,
Biloxi, MS
Operate an AS400 mainframe and provide support for the AS400 users.
05/1999-05/2000 Computer Operator CST(Computer Systems
Technology), Cordova, TN
Contractor for the IRS - Implement knowledge from experience on IBM
mainframes to monitor real time and batch processing. Recognize and
respond to advanced console messages. Perform IPL's as necessary. Provide
first-level support concerning problem resolution. Load cartridge and
round reel tapes for input and output. Manage resources to meet
operational deadlines.
7/1997 - 5/1999 Media Specialist Acxiom Corporation, Conway, AR
Utilized TMS and five different mainframes to perform: Catalog
maintenance, Silo Management, Media error tracking, physical and internal
media management procedures, Initialization procedures, and provided
internal and external customers with tape and catalog information while
maintaining good report. On point for problem resolution. Documentation.
Assisted in the development of service level agreements, and ensured
these agreements were being met. Conducted Data Center Tours.
Leadership and Teaming: Supervised temporary associates daily tasks,
staffing issues, and monitored progress. Lead and/or assisted in all
projects and process improvements. Worked with team to identify space and
capacity planning issues. Trained all incoming personnel. Member of the
M.U.S.T team: in which I participated and coordinated team activities,
along with scheduled team meetings
Professional Skills
Proficient in Windows, Microsoft office: Outlook, Excel, PowerPoint,
Word, Lotus Notes
CICS,JES2,IBM,Unix,TMON,MVS,DOS,JCL,ZARA,TSO,TLMS
CA-7,CA-11,Control Package O,M,T,etc.
IBM AS400,400j, 600e,es9000-982,r24 CMOS,9672,HMC,
Printers, reel and Cartridge tape drives, ATL's
Education
2005-2006 Northwest Mississippi Community College Southaven, MS
Current student - Sophomore, Member: Phi Theta Kappa Honor Society
Will continue my education at the University of Mississippi Desoto Center
in the 2 + 2 program.
Accounts payable/receivable, Microsoft Word, Excel, Powerpoint.
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1995-1996 Pulaski Technical College North Little Rock, AR
Dental Assisting Degree
Accounts receivable/payable, front office, and chair side assisting.
Contact this candidate