Customer Service Director
Resume:
Herbert Allen Agnew II
Milledgeville, GA 31061
Mobile: 478-***-****
*******.*****@*****.***
Objective
Highly motivated job candidate seeking professional employment, preferably
with responsibilities for coordinating corporate communications,
advertising, and marketing initiatives. Possess proven leadership skills,
ability to generate increased clientele interest, and ability to expand
current customer base. Thrive in a high pace, multitasking environment.
Duties may also include appropriate prospecting, research and analysis
needed to accomplish desired outcomes.
Experience
Director of Alumni Relations
Aug. 2007 - Present
Georgia College & State University
Milledgeville, GA
Manage all aspects of alumni affairs and initiatives for nearly
40,000 alumni nation and world wide with limited supervision
Manage and evaluate the annual Alumni Relations budget
Acquire and supervise all affinity/revenue generating programs
on behalf of the GCSU Alumni Association
Manage part-time and temporary staff
Recruit and manage volunteers
Initiate and maintain positive communications with alumni using
innovative and strategic methods
Manage alumni and foundation scholarship selection process
Serve as the liaison between the Alumni Association and the
campus community
11 Developed and implemented the first Student Giving Campaign: exceeded
the participation goal by 10%
Manage Alumni Association Board of Directors and all committee
activities
Maintain and update records for Alumni Association Board of
Directors, including meeting agendas and minutes, board member profile
files, and potential board member candidate information
Report to the Vice President of External Relations & University
Advancement and the Alumni Association Board of Directors
Serve as the Executive Secretary to the Alumni Association Board
of Directors
Acting Director of Alumni Relations
Oct. 2006 - Aug. 2007
Georgia College & State University
Milledgeville, GA
Managed part-time and temporary staff
Managed, coordinated and executed alumni programs/special events
(i.e. Alumni Weekend, Alumni Awards Dinner & Ceremony,
Outreach/Regional events)
20 Alumni Weekend 2007: changed venue from April to February to tie in with
sporting activity; 240% increase in alumni attendance from
previous year; doubled revenue from previous year
21 Alumni Awards Dinner & Ceremony 2007: experienced record attendance
Managed all aspects of alumni and foundation scholarship
selection process
23 Restructured selection process to increase efficiency: reduced meeting
time from 4 hours to 2 hours
Reported to the Vice President of University Advancement and the
Alumni Association Board of Directors
Associate Director of Alumni Relations
Mar. 2006 - Oct. 2006
Georgia College & State University
Milledgeville, GA
Organized and prepared all aspects of Alumni Association Board
of Directors meetings
Conducted regular prospecting of potential Alumni Board of
Director candidates
Provided research and analysis of constituent base and market
segmentation to Director of Alumni Relations and Alumni Association
Board of Directors
Worked with other Advancement staff to execute annual
fundraising events
Represented division on university wide committees
Reported to Director of Alumni Relations
Interim Director/Special Projects Coordinator & Search Manager
Dec. 2004 - July 2005
Milledgeville MainStreet/Downtown Development Authority
Milledgeville, GA
Managed and was responsible for the remuneration of two part-
time employees
. Organized and managed all volunteer workers
Improved working relationships between MainStreet and city
officials, state agencies, merchants, volunteers and various
MainStreet supporters
Oversaw office renovation project with a budget of $1,000
Coordinated and managed a seasonal promotion to boost retail
sales of local merchants of Downtown Milledgeville with a budget of
$1,700
Coordinated the marketing and advertisement for local American's
Junior Miss Scholarship Program to generate nearly $5,000 in ticket
sales
. Organized and compiled candidate information for Executive Director
search
. Recruited and solicited information from potential candidates
. Coordinated and organized all correspondence between candidates and
board of directors
. Scheduled and coordinated all preliminary and final interviews
Coordinator of Student Recruitment
Aug. 2004 - Dec. 2004
Georgia College & State University/Office of Experiential Learning
Milledgeville, GA
Established target student groups for potential recruitment
Solicited students for various OEL programs
Created database for contacting potential recruits
Presented programs through various speaking engagements
Facilitated workshops for leadership development
Education
Bachelor of Business Administration Degree: International Business
December 2004
Georgia College & State University
Milledgeville,
GA
GPA: 3.34 Minor: Rhetoric Honor: Most
Outstanding International Business Major
Martha Sibley Leadership Scholarship - Recipient Hope Scholarship -
Recipient All 4 Years
Language Skills: German-fluent verbal and written
Relevant Course Work
. Principles of Marketing
. International Marketing Environment
. International Marketing Strategy
. Persuasion
. Strategic Management
. Business Communication & Reports
. Global & Intercultural Business Communication
Computer Skills
. Windows XP
. MS Office (Word, PowerPoint, Excel, Publisher)
. Internet Explorer
. Mozilla Firefox
. Netscape
. Banner
. Raisers Edge
. Etc.
Professional Affiliations & Community Service
Customer Service Steering Committee (Campus wide Six Sigma and value
added compliance group)
Omicron Delta Kappa (Leadership Honorary Society)
Delta Sigma Pi (Business Fraternity)
Etiquette Instructor and Role Model for AIM (Academic Initiative for
Minority Males)
Interview Coach for Milledgeville-Baldwin County Jr. Miss
Steering Committee Chair for Young Professionals of Milledgeville-
Baldwin County
References & Letters of Recommendation: Available upon request.
Contact this candidate