Christopher B. Taylor, MBA

*** ****** ***** ? Bristol, TN 37620

423-***-**** abibu5@r.postjobfree.com

Operations Executive

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Operations Management ? Strategic Planning ? Team Building ? Board Liaison

Customer Service Management ? Continuous Improvement ? P&L Management

Experienced senior operations executive with more than fifteen years of

success in general, hospital/healthcare, and telecommunications management.

Leads highly effective organizational development and quality improvement

campaigns in environments where growth and accountability are paramount.

Ensures the effective execution of simultaneous projects without

compromising quality, timeliness or functionality. Transforms

organizations within high pressure environments.

Communicates effectively, institutes initiatives and carries them out in

order to create positive change, efficiency and increased profitability.

Builds upon the strengths of sales, marketing, quality and financial teams

to develop clear focus and a sense of shared purpose. Extensive

qualifications in the following competencies:

? Audits & Compliance ? Inventory Management

? Account Management ? Staff Training &

Mentoring

? Key Relationship Development ? Project

Management & Implementation

? Marketing & Sales Management ? Direction, Re-

engineering of Mission & Focus

Career Synopsis

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Peachtree Inpatient Consulting, Bristol, TN

2009-Present

Hospitalist medicine advisory group, develops and manages hospitalist

programs from the ground up with clinical and operational foundations

Chief Operating Officer

Prepares and implements short- and long-range strategic plans and budgets

focused on growth opportunities. Analyzes activities, cost, operations and

forecast data to determine progress toward attainment of goals and

readjusts priorities. Initiates, promotes, markets and sells growth

opportunities and the expansion of existing programs to new locations.

Guides and directs management to develop, promote and deliver services

among physicians, managers and facility leaders. Key former and current

partners: Clinch Valley Medical Center, Richlands, VA; Raleigh General

Hospital, Beckley, WV

. Increased admission volume to average gains of over $1.5 million in

hospital revenue.

. Achieved a 15% reduction in Length of Stay (LOS) and associated

expense reductions by improving DRG (costs and documentation) and

increasing full admissions.

. Delivered approximately $2.2 million in savings, across seven sites,

by optimizing processes/procedures. Ex: discharges, diagnostic testing

analysis and creating clinical pathways.

Wellmont Physician Services, Kingsport, TN

2007-2010

Administrator-Hospitalist; Physician Liaison - WPS and WHS

Strategic and working partner with seven hospitals. Developed and achieved

program plans for financial performance, clinical quality, service

excellence and patient-centered priorities. Ensured that all programs

aligned with the Wellmont strategic, financial and operational plans.

Worked to continually develop programs as models for innovation and

delivery of safe, evidence-based and compassionate care. Implemented

problem-solving mechanisms in routine and urgent hospital situations.

Assisted with CPOE systems expansion program.

. Drove annual revenue gains of $5.3 million by creating and leading

seven hospitalist programs.

. Saved $750,000 in recruitment costs by personally recruiting over 50

full time and part time physicians.

. Achieved 90% or above for direct areas of responsibility and for

practices on Press Ganey on a quarterly basis.

. Saved $315,400 in staff expenses while enhancing patient care and

wellness by conducting payroll analysis, utilizing performance

modeling tools, and launching new scheduling protocols.

Bristol - Abingdon - & Kingsport Consultants, Inc. various locations

2002-2007

Chief Operating Officer

Leadership role in the development and promotion of the hospitalist

programs at Bristol Regional Medical Center, Johnston Memorial Hospital and

Holston Valley Medical Center with administrators, medical directors and

physician groups. Reviewed, maintained financial system-budgets, revenue

stream, profit, etc. with staff accountant and helped generate financial

documents for monthly, quarterly and end of year reporting time periods.

. Managed $4 million in annual revenue and over $3 million of payroll.

Created actual-to-budget and forecast reporting analysis for the

hospital administration and medical director. Implemented efficient

decision-making processes for compliance, contracts, recruiting,

billing, coding, and scheduling.

. Oversaw and coordinated the $4 million acquisition of the

practices/companies. Handled all accounting, legal, clinical, and

clerical aspects to close the sale.

Sprint PCS, Bristol, VA

2000 - 2003

Operations Supervisor

Supervised sales, customer service management and project management.

Coached and trained staff, facilitated meetings. Managed team of twenty-

five customer specialists, ensuring compliance with quality and sales

goals.

. Directed a risk reduction, revenue enhancement project, including the

development of process and system improvements, that identified,

documented and communicated fraud and compliance issues within 650-

employee contact center and achieved a 25% decrease in all fraud

cases.

. Decreased escalated calls 5% and increased valid calls 10% through

proper education, communication, and training.

. Provided close rates supporting monthly, quarterly and annual goals

that met or exceeded an average 10% goal.

Sprint Local Telecommunications Division, Bristol, TN

1998 - 2000

Business Customer Representative

Major Functions: Customer Service and Account Management. Managed major

business accounts, including Centrex, key and private branch exchange

telephone systems. Partnered with customer base with orders for equipment.

. Maintained a customer satisfaction average of 93%, specific portfolio

of customers, by building effective relationships.

. Achieved highest sales/service call rating, 1623 per month. Maintained

consistent level of success by nurturing effective relationships,

communicating and maximizing a day-to-day business approach when

handling order coverage, sales opportunities and lead times.

. Improved business processes and implemented service improvement action

plans. Assisted the other team members through teaching responsiveness

tactics and techniques in order to better resolve customer issues-

orders in a timelier manner.

Education & Coursework Completed

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King College, Bristol, TN East Tennessee

State University, Johnson City, TN

Masters degree in Business Administration

Bachelors degree in Business Administration

Specialization: Marketing

Business Markets; Direct Sales; Customer Assistance; Account Service

Management; Customer Oriented Selling; Employee Retention;

Environmental/Hazardous Safety; Healthcare Safety and Security, Patient

Safety Goals' Team Building; Effective Delegation; Team Motivation;

Utilities Management, and Executive Coaching

Associations & Community

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Environmental Logistics - Founder, 2010-present

Start-up recycling company focused on environment, tree wellness and

community involvement

Society of Hospital Medicine - Member, 2009-present

The Quinn Organization - Board Member, 2005-2006

Abindgon, Kingsport & Bristol Consultants - Board Member, 2002-2005

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