Customer Service Sales Manager

Elizabeth A Rudd

*** ***** ***** *******, ** **718

Phone: 608-***-****

E-mail: *****@*******.***

Education

BS/BBA Management (December 2006)

MBA Marketing (March 2009)

Experience

Customer Service Representative (08/2007 - present)

John Deere - Full-Time

I am responsible for troubleshooting and assisting our customers in

finance/service issues.

Answering incoming/outgoing calls as well as responding to mail, fax and

emails while inputting all activity into our program for tracking.

I work closely with my department team members in maintaining required

service levels.

Responsible for accounts payable and account reconciliation.

Route customer dispute and determine fraud activity.

Assist customers with website log-in, registering for access and searching

online.

Responsible for process improvements within the department.

Supervisor (11/2004 - 06/2007)

Brinks INC. - Full-Time

Ensured the money room was operating within company policy and procedures.

Conducted all proper training for new and existing money room employees.

Assisted the Area Sales Manager in sales meetings and informational

visitations.

Controlled scheduling and labor of four employees.

Responsible for daily, weekly and monthly reports.

Responsible for hiring and employee relation issues, disciplinary actions,

and termination.

Managed daily currency room operations, include deposit verification,

change order preparation, currency/coin and inventory management.

Bank Teller (05/2004 - 11/2004)

Credit Union Express Branch - Full-Time

Receive and process money when customers make deposits.

Distribute money when customers wrote checks on their accounts or withdraw

savings.

Cashed payroll checks, exchange foreign currency, received loan payments,

balanced ATM and issued traveler's checks.

Bank Teller (05/2000 - 01/2004)

Horicon State Bank -Full-Time

Receive and process money when customers make deposits.

Distribute money when customers wrote checks on their accounts or withdraw

savings.

Cashed payroll checks, exchange foreign currency, received loan payments,

balanced ATM and issued traveler's checks.

Skills

Strong attention in detail/analyzing, exceptional typing/keyboarding

skills, skilled in conflict resolution and negotiation, effective written

and verbal communication, can manage multiple tasks, can work

independently and strive in a team environment, extremely motivated and

resourceful.

Contact this candidate