Customer Service Insurance

MICHAEl Helms

*** ******** **. *****, ** 296**-***-*** 9635 ***********@*****.***

Qualifications

Results driven individual with more than 6 years experience with Property & Casualty and Life

Insurance Underwriting. Evaluates and assesses complex applications and establishes and maintains

positive relations and effective communication with internal and external customers. Analyzes and

interprets applications and determines the risk involved with quality, timeliness and productivity. Excels

in resolving employer challenges with innovative solutions, systems and process improvements. Proven

to increase efficiency, customer satisfaction and the bottom line. Positive, optimistic and able to work

well with diverse client bases and corporate cultures. Excellent written and oral communication skills.

Strong analytical and problem solving skills, which helps me to exercise independent judgment and to

make critical business decisions effectively.

Key Skills

Ability to Interpret EKG’s Identify Financial Risks Interprets Medical Records

Analyze Financial Data Great Decision Making Skills Team Building Experience

Follow Contract, Property, or Client and Vendor Management Strong Analytical and

Insurance Laws Problem Solving Skills

Education

University of Tennessee, Knoxville, TN May 2004

Bachelors of Science in Economics

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Experience

RBC Insurance, Greenville, SC July 2007 to Present

Advanced Underwriter

Strong technical underwriting and product knowledge, which includes knowledge of

reinsurance agreements by product and knowledge of technological and medical advancements

in the industry.

Personally responsible for service delivery including quality and service standards.

Accountable for applying risk assessment guidelines from Legal, Regulatory, Compliance and

Market Conduct.

Partner with Agents and brokers to build and maintain relationships as well as relationships

with the Internal Medical Director, Marketing, Actuarial, Compliance and Legal.

Efficient at reading, evaluating and interpreting medical records and medical codes.

Knowledgeable in lines such as Level Term, Universal Life, Simplified Issue Products,

Mortgages and Cancer Products.

Canal Insurance Company, Greenville, SC August 2004 to July 2007

Property and Casualty Underwriter

Responsible for reviewing and verifying the accuracy of agency issued commercial trucking

policies.

Validated agency underwriting data, coverage terms and conditions, driver information and

quoted premium amounts.

Reviewed and processed rates for all risks not quoted in our office.

Maintained producer relationships through telephone, fax or written communications.

Verified any new or renewal policies and endorsements quoted at Canal.

Knowledge of current rates for each class of business, understanding of policies, pricing and

exposure identification, evaluation and quantification.

Established and maintained effective relationships with customers and obtained first hand

information from customers to improve products and services.

Carolina Telecom, Easley, SC May 2004 to August 2004

Business Analyst Internship

Analyzed data for the Sales and Marketing teams.

Established relationships with client vendors to build sales.

Researched markets to expand business.

Certifications & Designations

AIS (Associate in Insurance Services) ALMI (Associate, Life Management

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Institute)

ACS (Associate in Customer Service) AINS (Associate in General Insurance)

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Completed extensive EKG training courses

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*Currently 1 LOMA class from obtaining FLMI certification

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