Customer Service Management
Resume:
Mary Frances Hogan
Falkville, AL 35622
**************@*****.***
OBJECTIVE: To obtain an administrative position with a chance for
advancement
SKILLS:
. Knowledge of software packages including Lotus 1-2-3, Microsoft Word,
Microsoft Excel, Microsoft PowerPoint, Windows, and Word Perfect
. Proficient at writing and proofreading
. Excellent customer service skills
. Careful with details
. Type 50 wpm
EDUCATION:
Athens State University
Athens, AL
Bachelor of Business Administration
Major: Management
Graduation date: May 11, 2007
. GPA: 3.16/4.0
. Relevant Coursework: Management of Change, Labor/Management Relations,
Organizational Behavior and Teamwork, Human Resources Management, Project
Management, Organizational Communication and Leadership, International
Business, Production and Operations Management, Money and Banking,
Management Information Systems, Financial Management, Management Decision
Support Systems, Business Ethics, Industrial and Personnel Psychology,
Managerial Accounting, Business Policy
Wallace State Community College
Hanceville, AL
Major: Business
Dates Attended: Jan 2002 - May 2004
. Relevant Coursework: Business Statistics I and II, Principles of
Accounting I and II, Principles of Microeconomics, Principles of
Macroeconomics
Wallace State Community College
Hanceville, AL
Major: Clerical Technology
Dates Attended: Sept 1995 - Dec 1996
. Relevant Coursework: Introduction to Typewriting, Introduction to
Microcomputers, Microcomputer Applications, Introduction to Computer
Applications, Introduction to Lotus 1-2-3, Advanced Lotus 1-2-3
Wallace State Community College
Hanceville, AL
Applied Science Degree, Fashion Merchandising
Graduation Date: August 1991
. GPA: 3.03/4.0
. Relevant Coursework: Elements of Color and Design, Visual Merchandising,
Fashion Buying and Technology, Business Vocabulary, Design I, Business
English, Introduction to Fashion Retail, Fashion Internship, Personal
Fashion and Style, Principles of Management, Principles of Marketing,
Textiles, Retail Selling, Clothing Construction, English Composition I
and II
EMPLOYMENT HISTORY:
Nov 2002 - Feb 2009 Dept. of Industrial Relations Unemployment
Office/Call Center Decatur, AL
Unemployment Security Clerk
. Answered incoming telephone calls and transferred to correct departments
. Assisted with problems dealing with unemployment
. Took unemployment claims
. Assisted and entered data regarding client's unemployment information,
such as changes in school enrollment, pensions, job refusals, vacation,holiday, and sick pay
. Assisted claimants with job information at the Employment Service
. Advised claimants with information regarding assistance available to them
while unemployed
. Faxed, copied, and distributed information via email to correct
departments at central office
Dec 2000 - Oct 2002 Dept. of Industrial Relations Employment Office
Cullman, AL
Unemployment Security Clerk
. Greeted incoming clients and directed them to proper destinations
. Answered incoming telephone calls and transferred to correct departments
. Interviewed clients regarding unemployment
. Took unemployment claims
. Entered client data into computer regarding changes in school enrollment,
pensions, job refusals, vacation, holiday, and sick pay
. Assisted with problems dealing with unemployment
. Conducted reviews regarding unemployment status
. Gave referrals to register with the employment service
. Assisted clients on computer to help them look and find employment with
different companies in the area
. Compiled and distributed department's mail
. Faxed, made copies, and performed other clerical duties as assigned
Aug 2000 - Nov 2000 People, Inc.
Cullman, AL
Receptionist
. Answered incoming telephone calls
. Assisted clients in completing paperwork
. Entered clients information into database
. Filed reports
. Performed other office duties as required
. Ordered office supplies
Jul 2000 - Aug 2000 American Dehydrated Foods (assignment from People,
Inc.) Hanceville, AL
Administrative Assistant
. Entered account payable and receivable information into database
. Generated expense reports
. Entered quantities for test products into database
. Compiled and distributed mail to correct departments in plant
Jan 1997 - Jun 1999 The North Alabama Center for Educational Excellence
Cullman, AL
Secretary
. Scheduled financial counseling appointments for low income families
. Advised applicants of information to be supplied to Agency for Financial
Aid Grants, Loans, and Counseling
. Greeted applicants and assisted them with application
. Checked applications for completion of information to ensure proper
information was complete for Financial Aid
. Entered applicant data into database for all applicants seen regarding
Federal Aid Grants, Loans, and Counseling
. Typed letters and prepared monthly workload reports
. Generated expense reports
. Prepared various reports, presentations and flow charts
. Scheduled organizational meetings and compiled meeting minutes
. Made travel arrangements
. Communicated organizational news via email
. Monitored office supply usage
. Attended College-Day Career Fairs regarding what kind of assistance is
available regarding Financial Aid, Grants, and Scholarships
Contact this candidate