Customer Service Sales
Resume:
TRACY WOODAREK
**** ***** ****** **** ( Dalton, NY 14836 ( 585-***-****
Email: **********@*****.***
Skills & Abilities
o Self-motivated and hard-working individual with the ability to handle
multiple tasks
o Professional communication skills: Writing, telephone, emails, and
personal contact
o Extremely productive in high-volume, high-stress environments
o Professional demeanor with outstanding customer service skills
o Computer literate: Proficient with MS Word, Internet research and
proper e-mail usage. Competent with McIntosh computers: Multi-Ad
Creator, PhotoShop and Quark Express. Familiar with Quickbooks
accounting software; able and willing to learn new software quickly.
Office/Clerical Related Employment Experience
Accounts Receivable Clerk 6/09-present
The Evening Tribune, Hornell NY
o Accounts Receivable clerk of daily paid newspaper
o Produce financial statements for publisher. Responsible for bank
deposits.
o Prepare weekly payroll information including number of deliveries,
mileage rates
o Sales & Customer Service: provide excellent customer care at desk, and
on telephone
o Accurate Data Entry of customer payments
Accounts Receivable Clerk / Bookkeeper
4/05 - 11/07
Dansville-Wayland Pennysaver, Dansville NY
10/97 - 9/01
o Circulation Coordinator accountable for overall circulation of weekly
newspapers into five counties: created database for customer orders,
scheduling and overseeing newspaper insertions. Prepared updated
delivery maps.
o Bookkeeper: prepared monthly customer and vendor invoices, produced
financial statements for publisher. Responsible for daily cash drawer
and bank deposits.
o Office Management: hired and scheduled delivery staff, provided
training for new employees, prepared weekly payroll information
including number of deliveries, mileage rates, and insertion hours.
o Sales & Customer Service: provided excellent customer care at front
desk, and on telephone, calculated advertising rates, collected
payment on accounts, assisted with sales decisions
Graphic Designer / Data Entry
9/04 - 5/05
The Evening Tribune, Hornell NY
o Accuracy required while entering data for obituaries and designing
customer advertising.
Business Office Account Clerk (Civil Service position)
11/03 - 11/04
Keshequa School District, Nunda NY
o Tax collector: mailed tax bills and received payments.
o Records retention: organized record room of confidential files
o Front office receptionist, answered phones, directed non-staff
personnel through buildings; assisted Attendance office and
Superintendent's office as needed.
o Received office supplies, matching purchase orders with delivery
slips.
Account Clerk
9/01 - 11/03
Livingston County Department of Health, Mt Morris NY
o Data entered all billing to New York State, Medicaid and private
insurances for county services provided.
o Responsible for handling confidential mail and opening / redirecting
US Postal mail daily to county offices.
Education Medical Billing Certificate Program through BOCES, Mt Morris
3/09 - 7/19/09
Coursework includes: Medical terminology, transfer MD notes to
patient
charts, completing medical insurance forms, insurance contract
review, and some coding.
Graduate of Livonia High School, Livonia NY
Contact this candidate