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Customer Service Sales

Location:
Dalton, NY, 14836
Posted:
October 28, 2010

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Resume:

TRACY WOODAREK

**** ***** ****** **** ( Dalton, NY 14836 ( 585-***-****

Email: abibks@r.postjobfree.com

Skills & Abilities

o Self-motivated and hard-working individual with the ability to handle

multiple tasks

o Professional communication skills: Writing, telephone, emails, and

personal contact

o Extremely productive in high-volume, high-stress environments

o Professional demeanor with outstanding customer service skills

o Computer literate: Proficient with MS Word, Internet research and

proper e-mail usage. Competent with McIntosh computers: Multi-Ad

Creator, PhotoShop and Quark Express. Familiar with Quickbooks

accounting software; able and willing to learn new software quickly.

Office/Clerical Related Employment Experience

Accounts Receivable Clerk 6/09-present

The Evening Tribune, Hornell NY

o Accounts Receivable clerk of daily paid newspaper

o Produce financial statements for publisher. Responsible for bank

deposits.

o Prepare weekly payroll information including number of deliveries,

mileage rates

o Sales & Customer Service: provide excellent customer care at desk, and

on telephone

o Accurate Data Entry of customer payments

Accounts Receivable Clerk / Bookkeeper

4/05 - 11/07

Dansville-Wayland Pennysaver, Dansville NY

10/97 - 9/01

o Circulation Coordinator accountable for overall circulation of weekly

newspapers into five counties: created database for customer orders,

scheduling and overseeing newspaper insertions. Prepared updated

delivery maps.

o Bookkeeper: prepared monthly customer and vendor invoices, produced

financial statements for publisher. Responsible for daily cash drawer

and bank deposits.

o Office Management: hired and scheduled delivery staff, provided

training for new employees, prepared weekly payroll information

including number of deliveries, mileage rates, and insertion hours.

o Sales & Customer Service: provided excellent customer care at front

desk, and on telephone, calculated advertising rates, collected

payment on accounts, assisted with sales decisions

Graphic Designer / Data Entry

9/04 - 5/05

The Evening Tribune, Hornell NY

o Accuracy required while entering data for obituaries and designing

customer advertising.

Business Office Account Clerk (Civil Service position)

11/03 - 11/04

Keshequa School District, Nunda NY

o Tax collector: mailed tax bills and received payments.

o Records retention: organized record room of confidential files

o Front office receptionist, answered phones, directed non-staff

personnel through buildings; assisted Attendance office and

Superintendent's office as needed.

o Received office supplies, matching purchase orders with delivery

slips.

Account Clerk

9/01 - 11/03

Livingston County Department of Health, Mt Morris NY

o Data entered all billing to New York State, Medicaid and private

insurances for county services provided.

o Responsible for handling confidential mail and opening / redirecting

US Postal mail daily to county offices.

Education Medical Billing Certificate Program through BOCES, Mt Morris

3/09 - 7/19/09

Coursework includes: Medical terminology, transfer MD notes to

patient

charts, completing medical insurance forms, insurance contract

review, and some coding.

Graduate of Livonia High School, Livonia NY



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