Manager Sales Representative

Vanessa R. Matthews

**** *. **** ****** • Indianapolis, IN 46228 • 317-***-**** • abibkn@r.postjobfree.com

A highly successful and motivated professional with expertise in telecommunications and management

Summary of Qualifications

• Over ten years of experience in telecommunications systems management including TDM, VoIP, and wireless

communications.

• Possess strong analytical and troubleshooting skills with the ability to quickly identify areas of weakness and

implement comprehensive solutions.

• Able to handle multiple projects simultaneously within deadline-oriented environment.

• Exceptional focus and follow-through abilities, with track record of efficiency and productivity.

• Detail-oriented multitasker, with strong organizational and managerial abilities.

• Able to build strong, working relationships with vendors, managers and employees.

• Effective communication and interpersonal skills.

• Ambitious and hardworking, with commitment to excellence.

Skills and Professional Accomplishments

Telecommunications

• Manage and conduct the day-to-day telephony operations.

• Ensure proper maintenance, troubleshooting, and configuration for all telecommunications systems.

• Contribute to the evaluation, implementation, and testing of new telecommunications systems.

• Establish, develop, and manage strong partnerships with service providers and vendors.

• Provide reports, complete requests for new service, determine methodology for installing

telephone service, and determine appropriateness of moderate equipment changes or modifications.

• Participate in the ongoing review of disaster recovery procedures.

• Process telecommunications invoices and resolve billing errors. Involved in vendor contract negotiations.

• Present budgetary costs for fiscal year projects.

• Interface with senior management to discuss ongoing projects and up-and-coming telecom technologies.

Management

• Managed five employees for a Fortune 500 company.

• Lead a high performing team through effective hiring, active coaching and promoting employee development.

Executed all related staff management responsibilities including performance evaluations.

• Developed and implemented operational procedures to increase departmental efficiency.

Employment History

Desktop/Telecommunications Technician, Klipsch Group, Inc. 2009 – Present

Indianapolis, IN

Telecommunications Analyst II, Bluegreen Corporation 2006 – 2009

Indianapolis, IN

Telecommunications Analyst, Wiley Publishing, Inc. 1999 – 2006

Indianapolis, IN

Sales Representative, Resort Condominiums International 1997 – 1999

Indianapolis, IN

Bulk Account Manager, Pepsi-Cola Company 1996 – 1997

Indianapolis, IN

Technical Skills

Telephony

• Nortel: Meridian PBX (Options 81C, 61C, and 11C), Contact Center 6.0, CallPilot, Optivity Telephony Manager

• Avaya: S8500, Definity, Audix, CMS

Computer

Microsoft Active Directory, Blackberry Enterprise Server Administration, Microsoft Windows XP/7, Microsoft Office

Suite, Microsoft Visio, Track-IT, Remedy

Vanessa R. Matthews Page 2

Education

ExecuTrain of Indianapolis, Indianapolis, IN

Microsoft Certified Systems Engineer

Purdue University, Indianapolis, IN

Bachelor of Arts

Specialized Training

Global Knowledge, Richardson, TX

• Voice Fundamentals

• Nortel Meridian 1 and Communications Server 1000 Database Administration-

For Technicians Communication Server 1000

• Symposium Call Center/Contact Center Server Overview

• Symposium Call Center/ Contact Center Server Administration and Management

• Nortel Contact Center 6.0 - Manager Scripting 1 and Manager Scripting 2

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