RICHARD JABOIN

abibin@r.postjobfree.com

347-***-****

631-***-****

TECHNICAL SKILLS

Software: Windows NT, 2000 Server, XP professional, Novell Netware 6, SMS,

MS Office 2003/ 2007, Outlook 2003/2007, Cisco IOS, Lotus Notes SmartSuite,

Norton Ghost, PC Anywhere, Seagate Backup, IE 6.0, Netscape, LANView,

LANDesk, HP OPENVIEW, ARCSERVE 6.1, Partition Magic, Altiris, Remedy,

Domino Sever R4 and R5, Lotus Notes 6.5, SQL Server, Active Directory,

DHCP, WINS, DNS.

Hardware: Cisco Routers series 3800 and 4000, HP/Compaq Kayak and Vectra,

IBM ThinkPad, Dell, Palm Pilots, Blackberry.

PROFESSIONAL EXPERIENCE

USNonwovens

6/09-07/10

Technical Support Analyst

Brentwood, NY

. Automate the build process by loading up model specific images in a

repository

using Norton Ghost 12.0.

. Image, test and deploy all new PCs to new users.

. Create and maintain virtual machines using VMware.

. Manage the BES server and upgrade the per user license to 50.

. Create, monitor and reset IDs in Active Directory using 2003

Administrative Tools Snap-in.

. Monitor the Point to Point VPN connection to satellite sites and set

alert to go via e-mail.

. Train all users on Visual Manufacturing in order to create reports

for purchase and inventory.

. Monitor daily completion of Backup using Arcserve.

. Deploy Symantec anti-virus to all PCs from virtual utility server.

. Manage all mail signatures using Symprex.

. Resolve all users' issues by monitoring Desk Ready ticketing and

remote system.

. Support Entourage email client for Mac users.

. Take control of remote PCs outside the network using Ultra VNC.

Pernod-Ricard

10/08-4/09

Third Level Support

New York, NY

. Imaged and configured both desktops and laptops for all users using

Ghost 9.0.

. All latest updates applied using SMS

. Assured that all deployed machines had capability to log on to

Citrix.

. Coordinated all aspects of migration from moving mailbox to

notifying users using Outlook and Exchange 2003.

. Used Microsoft Management Console 3.0 to create IDs and reset

password.

. Managed inventory - deployment and allocation of all assets. .

. Assisted with all technical requests coming either via e-mail or

Altiris

. Assured completion of backup jobs using Backup Exec 9.0.

. Reconfigured all Blackberry devices for users that have been moved

to the Pernod_Ricard domain.

. Assured users are migrated to the right Organization and Container

in Active Directory.

. Setup new Domain controller and reconfigured the scope of dynamic

and static IP addresses.

Maquet Inc.

3/08-9/08

Helpdesk/ Technical Support

Bridgewater, NJ

. Imaged and configured PCs for all new hires.

. Supported 100 users at headquarters and 400 remote users with their

technical needs.

. Created user IDs and profile in Active Directory .

. Generated weekly reports using XML to identify new objects added to

the domain.

. Setup VPN server to allow users to access e-mail and sales

application.

. Remotely logged on to remote PCs with Real VNC to troubleshoot and

resolve issues.

. Created and managed all accounts on the BES for all Blackberry

phones.

. Reset SAP IDs.

. Assured server backup completion daily and tape rotation on a weekly

basis Using

Backup Exec 11.

. Also configured Q phones and Blackjacks.

. Manned the phone to assist with technical inquiries.

. Kept track of all the calls' progress using Altiris.

. Also used Altiris to push patches and updates to all the nodes on

the network.

. Worked closely with the Helpdesk to insure the prompt resolution of

all open tickets.

. All PCs maintained and updated using SMS.

QBE Holdings Inc.

5/07-10/07

Technical Support Level II New

York, NY

. Supported 900 users troubleshooting and resolving technical issues.

. Maintained all workstations and laptop running Windows XP.

. Reset and created Citrix Id with appropriate user rights.

. Setup ICA Citrix connection on all configured PCs.

. Manually forced Group policy.

. Rewrote login scripts to force Active Directory group updates.

. Extensive work with Outlook 2003.

. Installed and synchronized Blackberry device to outlook.

. Worked also with printers and external peripherals such as scanners

and R-W and DVD drives.

. Monitored all incoming tickets using Altiris .

. Created e-mail IDs on Microsoft Exchange Server 20003 and recovered

mail boxes.

United Bank of Switzerland

1/07-5/07

Roll Out and Training Lead Technician

Weehawken, NJ

. Rolled out XP Professional to upgrade about 300 users.

. Configured Blackberry units.

. Applied all patches and updates using SMS.

. Trained users and helped them navigate around applications screens.

. Followed all work orders and updated ticketing system via Altiris.

Metropolitan Hospital

7/05-12/06

Technical Support/Trainer

New York, NY

. Supported 500 users across the hospital with their technical

problems, installation, upgrades and

repairs.

. Upgraded end users from Windows 98 to Windows XP Professional.

. Also upgraded from Microsoft Office 2000 to Microsoft Office 2003.

. Implemented a helpdesk to monitor volume and nature of open tickets.

. Worked diligently to resolve problems and close tickets or escalate

to the right team.

. Used Altiris as a Helpdesk tool to log in calls and reflect progress

until resolution.

. Maintained a series of servers and assured the completion of data

backup on a daily basis using

ARCSERVE.

. Held Microsoft Office classes twice a week for people needing to

refresh or broaden their

knowledge.

. Created and Modified Reports using XML in Windows Server 2003 Active

Directory.

. Supported Microsoft Exchange 20003 as well as created IDs on the

Blackberry Enterprise

Server.

Real Estate Capital Partners

10/01-3/05

LAN Admin/Desktop Support

New York, NY

. Supported 200 users in the New York office as well as the 6

satellite offices with about

100 users with time evenly divided over the phone and visiting

client's work area.

. Maintained a series of Windows servers including a R5 Domino Server

and Windows 2000.

. Responsible for monitoring daily Server Backups using ARCSERVE.

. Managed user accounts and granted access right to network resources.

. Configured and supported Blackberry units for all corporate users.

. Upgraded end users from Windows NT to Windows XP Professional.

. Upgraded from Microsoft Office 2000 to Microsoft Office 2003.

. Used SMS as a distribution tool to propagate service packs and

upgrade chosen desktops.

. Structured Domain Controllers by creating multiple objects to

facilitate file sharing across the network using Windows Server 2000

Active Directory.

Partners Reinsurance

11/00-9/01

Systems Support Engineer

New York, NY

. Maintained 7 Novell 4.11, 4 NT 4.0 and 2 Domino Servers R5.

. Created and Deployed NT Workstation Ghost images on both Desktops

and Laptops.

. Frequently used SMS remote desktop connection to resolve open

tickets.

. Set up Helpdesk procedures and designed database for call logs.

. Coordinated with Senior Admin to deploy Windows 2000 on the

desktops.

. Coordinated the upgrade of all workstations and laptops from Lotus

Notes R4 to Lotus Notes R5.

. Configured hand held devices such as Palm pilot and Blackberry

units.

Crum & Forster

5/00-11/00

Level III Support Morristown,

NJ

. Supported 1000 employees across the nation.

. Rolled out NT on the desktops.

. Rebuilt NT, Novell, Domino Servers or changed parts as needed.

. Upgraded a number of Domino servers from R4 to R5.

. Implemented company standard platform for 100 users at acquired branch

in New York.

Porter Novelli

6/99-5/00

LAN Administrator New

York, NY

. Provided technical support for 300 users

. Administered all Novell and Domino Servers emphasizing on security and

file sharing issues.

. Configured all desktops using Norton Ghost.

. Reset Citrix Ids and resolved connectivity problems.

. Tested and implemented SMS as a software distribution and inventory

tool.

. Monitored Network traffic with LANVIEW and made changes to existing

layout.

Bell South 3/99-5/99

Project Manager Weston, FL

. Coordinated NT migration project from Windows 95 to NT

. Worked with the technicians and management to accommodate employee

training.

. Kept track of replaced equipment and incoming inventory as ordered.

Martinair

11/97-12/98

Systems Engineer Boca Raton,

FL

. Acted as team leader in a migration from Novell 3.11 to Windows NT

4.0.

. Designed and implemented the Lotus and Domino structure using R4.

. Configured several Windows NT servers and implemented many of their

services: DHCP, WINS,

. And DNS.

. Configured Cisco Routers 3800 and 4000 series

. Created, maintained and updated sale database in Access 2.0.

. Supported connectivity to UNIX and mainframe systems.

. Upgraded other offices to NT and Domino platform.

. Held training classes on Lotus Notes for all employees

UPS

8/92-10/97

Technical Support

New York, NY

. Provided phone support for 1000 users.

. Used SQL and Quest to design and customize reports.

. Integrated shipping systems with clients' own computing systems.

. Attended sales assessment calls to discuss possible shipping

automations.

. Modified COBOL codes to process EDI data.

EDUCATION

Brooklyn College, Brooklyn, NY

Bachelor of Science, Computer Science

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