Manager Quality Assurance

DONALD K. FREEMAN

***** *. ***** ***** * ( Belton, Missouri 64012

816-***-**** (c) ( abibhi@r.postjobfree.com

MANAGEMENT

Operations Manager ( Logistics Manager

Driven, results-oriented operations professional with more than 20 years of

experience driving revenue and profit gains through exceptional

development, enhancement and orchestration of products and operational

platforms. Proven abilities in analytical thinking and problem solving

result in more efficient production and higher quality. Documented record

of accessing processes, identifying areas for improvement and implementing

powerful solutions. Reputable for growing revenues through expert

allocation of human and material resources. Hands-on manager who focuses on

developing and coaching employees to consistently perform at record levels.

AREAS OF EXPERTISE

Multi-Site Operations ( Business & Strategic Planning ( Continuous Process

Improvement

Productivity Enhancement ( Cost Control & Reduction ( International

Sourcing ( Problem Solving

Inventory Management ( Procurement ( Building Relationships ( Negotiating (

Analysis & Reporting

Team Leadership ( Training & Development ( Vendor Management ( Performance

Measurements

PROFESSIONAL EXPERIENCE

ALLIED MATERIALS AND EQUIPMENT CO. ( Kansas City, Missouri ( 2008-2010

A privately held corporation that specializes in manufacturing jigsaw

puzzles, American flags and special ordnances for the military. Utilized

Sage MAS inventory programs.

Fulfillment/Facility Manager

Established a pick to light order fulfillment system to improve overall

output and accuracy of order filling. Developed an in line system of

quality inspections and productivity checks. Worked continually on the

building maintenance while improving many aspects of the facility costs.

Major Contributions:

. Set up the filling system in two separate locations within the first 6

months of operations.

. Develop quality monitoring systems to assure output and accuracy.

. Managed various projects to improve overall building costs and to

change appearances.

K & COMPANY ( Kansas City, Missouri ( 2006-2008

A division of Wilton Industries, an $800 million international distributor

of craft and housewares products. Utilized JD Edwards and Log Pro

Inventory systems.

Operations/Facility Manager

Act as Head of Operations for the KC division. Ensure efficient and

effective daily operations for a 215,000-square-foot distribution center,

establishing operational infrastructure and leading improvement

initiatives. Establish all operational and quality-review procedures.

Negotiate service and pricing contracts for domestic and international

airfreight, ocean and domestic carriers, brokers and freight consolidators.

Supervise 6 direct reports and 125 hourly associates.

Major Contributions:

. Saved $500,000 or 15% of labor costs annually by transitioning 25% of

order fulfillment in-house instead of using a 3PL order fulfillment

company to fill orders.

DONALD K. FREEMAN ( Page 2 ( abibhi@r.postjobfree.com

. Launched a fully functioning in-house traffic department that used

direct ocean and carrier contracts for shipping instead of NVOCC and

freight forwarders, including establishing key relationships with

customs brokerage houses.

. Upgraded tracking technology by researching and deploying an inspection

and shipping model capable of barcode scanning, generating pick tickets,

creating commercial invoices, recording inventory transactions and

enhanced tracking.

. Ensured successful relationships with mass marketers such as Target, Wal-

Mart and Michaels.

KINGDOM TREASURES INC. ( Independence, Missouri ( 2002-2005

Privately held distributor of books and tapes marketed via direct mail to

churches. Employed in the home party plan division to distribute gifts and

Christmas products. Utilized Great Plains systems.

Director of Operations

Established and led all corporate operations, including developing the

business plan, establishing all operational procedures, and overseeing

procurement and inventory control. Managed 100,000-square-foot underground

warehouse distribution facility. Recruited key sales personnel and

partnered with sales and marketing teams to source and select product

lines. Supervised 2 managers and 12 hourly personnel.

Major Contributions:

. Launched operations from startup to full capacity within 6 months,

including coordinating phones, computer, rack equipment and packing

stations.

. Personally secured millions of dollars in sales by capitalizing on

existing relationships.

. Established all traffic and sourcing policies and negotiated carrier

contracts.

. Recommended basic components of the business plan that facilitated

successful corporate launch, including pricing, commission structure and

incentives, and locating in Kansas City to reduce freight, rent and

labor costs.

HOUSE OF LLOYD SALES, LLC ( Grandview, Missouri

Distributor of seasonal, giftware and cooking-related products marketed

through home party plans. Generated annual sales of $400 million at peak.

Utilized DCS inventory systems and Legacy programs.

Director of Merchandise Operations (1978-2002)

Led multiple departments simultaneously, including merchandise control,

production control, quality assurance, traffic/logistics and merchandise

liquidation. Managed a budget of more than $50 million in merchandise and

traffic, with ordering authority of up to $1 million. Approved all sales

forecasts and ensured adequate inventory for operations in Canada, Mexico

and the United States. Coordinated transportation and brokerage between

facilities and negotiated contracts from ocean carriers to small package

carriers. Supervised 9 direct reports and 50 hourly employees.

Major Contributions:

. Reduced operating costs and improved margin by standardizing traffic

strategies and establishing key relationships with product vendors.

. Enhanced on-time delivery while reducing balances at year-end by

developing an internal tracking model.

. Established a quality assurance team, implementing procedures to monitor

shipments and file claims and ultimately improving customer

satisfaction.

PROFESSIONAL DEVELOPMENT

Coursework in Math, Accounting and Management - Longview Community College

Seminars, Workshops and Training in Automated Systems, Management, etc.

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