Manager Human Resources

Bryan J. Barclay, PHR

**** ***** **** *****

Tallahassee, FL 32309

803-***-**** (Cell)

abibgp@r.postjobfree.com

QUALIFICATIONS

Over 10 years of experience, education, and/or training as an HR-Generalist

in:

Human Resources Management Development of Policies and Procedures handbooks

Employment/Recruitment Manpower Planning

Employee Relations

Training/Development

Budgeting/Reducing Costs Teamwork/Collaboration

Restructuring & Reductions in Workforce Safety Management

Fed/State Wage/Hour Laws Workers Compensation

EMPLOYMENT HISTORY/ACCOMPLISHMENTS

PIZZA HUT- NPC INTERNATIONAL

January 2007 - October 2009

Regional Human Resources Manager for Florida, Alabama, Georgia and South

Carolina

Interviewed and placed Restaurant Manager candidates in Florida, Alabama,

Georgia and South Carolina.

Facilitated on-site Employment Open Houses to address Management staffing

needs. Attended off-site Career Fairs throughout Florida and Georgia to

address Management staffing needs. Instituted and maintained a higher

candidate review process. Management staffing improved from 60% to 80% as a

result, while turnover was reduced from 125% to 75%. Implemented creation

of offer letters to all new-hire salaried management to ensure that all

parties were clear on things such as; salary, training length and location,

job title, supervisor.

Oversaw investigations and made recommendations to operators for corrective

action involving allegations of Sexual Harassment, Discrimination, Payroll

Tampering, Hostile Work Environment, Physical Assaults against employees

and customers, Threats of Physical Harm, Substance Abuse, Alleged Criminal

Activity, as well as, other Federal, State and company regulations.

Implemented process of HR review of all involuntary terminations, reviewing

documentation, evidentiary information, while limiting company exposure to

potential post-termination litigation.

Analyzed monthly statistical data on vacancies, testing compliance, WOTC,

Payroll, OT vs. Approved OT and cost factors related to each function and

made recommendations to operators

Project Coordinator - Supervised team made up of Field Human Resources

Managers nationwide to address Employee Handbook revisions and updates to

be distributed company-wide. This included but not limited to: complete

policy changes, as well as, updating content to reflect industry changes,

DENNY'S, INC

October 2005 - June 2006

Regional Human Resources Manager for North and South Carolina and East

Tennessee.

Developed Listening Sessions providing restaurant personnel working in a

24/7 operation with private, confidential face-to-face meetings with their

HR representative. Patterns observed leading to the creation of these

meetings included; working conditions and environment, employee relations

issues, loss control.

Implemented process of HR review of all involuntary terminations, reviewing

documentation, evidentiary information, while limiting company exposure to

potential post-termination litigation. Post -Employment Employee complaints

were reduced by 90% as a result. None of the issues reviewed went to

litigation or third-party involvement of any kind.

Interviewed and placed Area Manager and Restaurant Manager candidates in

North and South Carolina. Facilitated on-site Employment Open Houses to

address Management staffing needs, as well as hourly employment, as needed.

Open Houses led to developing a bench for above store leadership, allowing

operators more freedom to address underperforming managers. Attended off-

site Career Fairs through North and South Carolina to address Management

staffing needs, as well as hourly employment, as needed.

SPECIAL PROJECT: MYRTLE BEACH BIKE WEEK AND ATLANTIC BEACH BIKE WEEK 2006:

Relocated Human Resource office to Myrtle Beach

for three weeks, providing on-site counsel and troubleshooting to both home-

team employees, as well as

employees assigned to the project from around the country. Coordinated

Human

Resource efforts for Myrtle Beach Bike Week and Atlantic Beach Bike Week

2006,

with Operations, reviewing 2005 sales and guest counts determining staffing

levels per week, per restaurant in the Myrtle Beach Market, as well as with

outside regions through the United States, communicating staffing needs per

job

code per restaurant on a periodic basis, keeping senior management advised

of

all developments. Coordinated accommodations for all out of town employee,

maintaining Denny's policy and working within financial limitations.

Including

but not limited to; room assignments, liaison to hotel management. Created

an

orientation class to include; distribution of employee schedules, Standards

of

Employment and Discipline, Per Diem Expense ATM cards, I-9, Emergency

Contact

Information, as well as, providing local sightseeing attractions and other

Myrtle Beach points of interest..

AUTOZONE, INC

May 2000 - August 2005

Regional Human Resources Manager for the South Carolina Region of. to

include SC, NC, GA and FL

Oversaw hundreds of investigations involving allegations of Sexual

Harassment, Discrimination, Payroll Tampering, Hostile Work Environment,

Physical Assaults against employees and customers, Threats of Physical

Harm, Substance Abuse, Alleged Criminal Activity, as well as, other

Federal, State and company

regulations. Investigations have led to the termination of countless

violators. To date, there has been no litigation as a result of any

investigation that I have conducted or was indirectly involved with.

Interviewed and placed District Manager, Regional Training Manager and

Store

Manager Positions in the throughout the Southeast division.

Managed the Regional Training Manager Position. Modified RTM position to

act as DM development tool, concentrating on multi-unit management

differences vs. single-unit. Trained and developed RTM's to DM positions

throughout the Southeast Division

Created Time Management Training program to assist Store Managers in

maximizing

task efficiency, while minimizing need for extra-hours.

Coordinated with outside contractors to offer a one-day Business Management

Training class for the Regional Staff and DM's. The class was created and

designed by myself and the RM to assist each area and market manager in

effectively using a P&L statement as well as, get a basic knowledge and

understanding of financial terms

Created and facilitated basic computer skills training for the Regional

staff concentrating on the basics on Windows programs, such as, Excel and

Word.

Created and facilitated one-hour classroom training program for each member

of

store management personnel in an under-performing market, reviewing topics

such

as: AutoZone culture, employee policies, duties and responsibilities of

store management.

Facilitated Regional HR conference calls with District Managers and/or

Store

Managers to highlight new HR initiatives or address downward trends

affecting

the total market, as needed.

Analyzed weekly statistical data on vacancies, testing compliance, WOTC,

Payroll, OT vs. Approved OT and cost factors related to each function. Made

recommendations to operators for improvement of same.

Consistently ranked among the top performers in the Southeast division

throughout my tenure in monitored areas, such as: 70/30 FTPT mix,

Foundations/Diversity compliance, WOTC registration, New Hire Retention,

Specialist/Certification testing. This was achieved by earning the support

of Regional Manager's and DM's, highlighting how each area if left

unattended could have an adverse effect on the operational efficiency.

GAB ROBINS NORTH AMERICA, INC.

June 1995 - May 2000

Human Resources Manager for the Catastrophe Services Division

Created a national recruitment and employment measures for Temporary

Adjusters and Commission Employees. Improved the quality of candidates

considered through utilization of the Internet as a recruitment tool and

involving field management in the selection process. Implemented issuance

of employment offered letters to potential candidates eliminating any

ambiguity of duties, responsibilities and expectations.

Created skills assessment system distributed to the field managers to

assist in

determining that the most consistent performers are retained for future

service.

Created HR policies and procedures for distribution to the field offices to

ensure that adjusters were managed along uniform guidelines, eliminating

the

perception among the work force that working conditions in one branch were

more

beneficial than another.

Created and maintained a headcount and employment tracking system. Report

was

distributed to Senior Management, Regional and Field Offices.

Improved working conditions for temporary adjusters by administering

general

Human Resource duties, maintaining GAB's standing and reputation among the

adjusting community. Issues include; employee relations, payroll,

unemployment

claims, performance management.

Responsible for orientation of newly hired storm adjusters ensuring that

they

have reported according to the agreed upon arrival date and have an

understanding of what is expected of them during this assignment.

Acted as advisor to Home and Field offices concerning the classification,

intricacies and process governing Temporary Adjusters, Commission Employees

and

Independent Contractors ensuring the individual classifications were

managed

appropriately.

Supported the Legal Department on issues concerning temporary adjusters.

Issues

included the role of a temporary adjuster in a storm office or branch

assist as

it related to any potential legal matters or pending litigation, employment

verification, licensing.

Calculated all bonuses for supervisory staff and GAB full-time employees on

storm duty. Reviewed time served, producer allocation and expenses,

ensuring that

they were paid the appropriate percentage of the profit figure.

Managed the calling effort to assemble and deploy the best available

adjusters

for a storm office, coordinated with temporary employment agencies for the

purpose of hiring telephone representatives to assist in this endeavor.

Created

a pre-production process to include; highlighting roster data to ensure

that

the more consistent performers were acquired first, tabling all the

pertinent

information in a scripted format and conducting an abbreviated orientation

session for the telephone representatives.

Created and managed the distribution of an annual Temporary

Adjuster/Commission

Employee Questionnaire and Information Update to approximately 1200

adjusters.

CHEMICAL BANK (Now JP Morgan Chase)

January 1990 - June 1995

Territorial Staffing Officer responsible for Northern New Jersey

Interviewed, hired and managed salaried personnel for staff and temporary

positions.

Reduced payroll budget by $80K, while developing innovative schedules,

recommending staff increases and reductions, as needed.

Developed and managed Part-Time Program based on budget guidelines. Managed

employee job requisitions process ensuring position vacancies wee received

by

Human Resources in a timely fashion.

Developed an instructional guide for management, explaining what to do when

an

employee vacancy occurs.

Developed time efficient PC based method of scheduling, increasing

production

Prepared, updated and tracked monthly statistical data on head-count,

vacancies

and cost factors for each position.

Assessed team training needs, skills and competency level for their

positions

and developed career paths for each employee, while coaching them on how to

exceed

customer expectations.

Managed issues relating to training class necessity, availability and

attendance, while ensuring that the branch network was informed of all

decisions.

Negotiated employee transfers with Branch Managers of full staff branches

to

insufficiently staffed branches to ensure appropriate staffing coverage in

each

location.

PROFESSIONAL AFFILIATIONS

Society for Human Resources Management

EDUCATION

B.S.: Communication Arts and Sciences, St. John's

University, Staten Island, New York

Minor: Business Administration

A.S: Business Administration, St. John's University, Staten Island, New

York

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