Customer Service Technician

S hante M. Ca r ter

**** *** ***

Columbus, Georgia 31904

706-***-****

Objective:

I aspire to secure the position of a computer technician where my experience

and knowledge in software installation, hardware installation, networking,

t roubleshooting, internet configuration, and documentation can be put to use

w ithin a company for achieving its’ goals and targets.

Qualification Summary:

• Proficient in LAN, WAN, and network installation, monitor, and

p rogramming.

• Able to repair, install, upgrade, and maintain desktop and notebook

computers as well as printers and scanners.

• Extensive knowledge of technology terms and developments.

• Exceptional customer service skills, account management, follow up,

and sales.

• Excellent wri t ten and verbal communication skills.

• Ability to instruct users with computer and presentation skills.

• Ability to wri te engaging technical documents to assist users in

software usage.

Work H istory:

Systems Acquisitions and Management Technician: December 2007

– A ugust 2009, USAFE, 86th Communications Squadron, Ramstein

A B, Germany

• Installed/configured Time Compliance Network Order/Standard

Desktop Configuration software on new assets.

• Managed USAFE’s largest Information Technology Equipment account

of 30K accountable i tems worth $58M.

• Deployed in support of OEF/OIF; expedited 4.5K t rouble calls--

obtained <15 min downtime for 8K network users.

• Mastered active directory; performed >150 fix-actions/wk--ensured net

access for 8K users/8K sorties enabled.

• Installed critical computer patches/system upgrades; fixed 220

malfuntions--systems network ready/complaint.

Client Systems Technician: A ugust 2009 – February 2010, USAFE,

86th Communications Squadron, Ramstein AB, Germany

• Provided customer support for 21K users on the $22M Kaiserslautern

E nterprise Network/8 GSUs; CST crewmember.

• Installed, assembled, and configured computers, monitors, voice/video

equipment and network peripheral devices.

• Troubleshot an repaired PC systems and related devices via

Remedy/Active Directory/SMS Client database.

• Resolved 100 user issues via remote access; 75% fix rate eliminated tier

t wo support--saved 30 man-hours.

• Directly supported 4 remote telephone switching centers and 5K-box

Meridian Mail sys valued at $14.8M.

Education:

Jordan Vocational High School Graduate

Computer Skills:

• Languages: XHTML, HTM L, CSS, C+, C++, Java

• Operating Systems: Windows NT/2000/XP/Vista, UN IX, L inux

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