Customer Service Sales

MICHAEL W. JESURUN

*** ******* **** ***** ******, Texas 78006

Home 830-***-**** Cell 830-***-****

abibd2@r.postjobfree.com

SUMMARY

A customer services focused professional with a proven track record in

management, increasing revenues, and business improvement through successful

relationship building.

• 12+ years of customer service experience including real estate and

telecommunications.

• Strong record of achievement with over 7 years of progressive leadership in

decision making, customer service, problem solving and profitable business

development.

• Energetic and enthusiastic manager who excels in building profitable business

partnerships.

• Excellent communication skills with business partners and associates.

EXPERIENCE

Centex Homes/Standard Pacific/Eagle Valley Homes, San Antonio, Texas 2005-2009

New Home Sales Counselor

Consultant sales of new construction and inventory homes, contacting prospective

homebuyers to identify customer needs/wants, review with customer finance and upgrade

options, write purchase contracts, follow up until closed.

• Closed $7M+ in new home inventory with Eagle Valley Homes

• Sold $4M+ new construction homes with Centex Homes

• Utilized customer service skills to resolve a customer complaint and obtained a

$215,000 sale

• Strong leader with excellent relationship building skills.

• Received high satisfaction scores and numerous letters of recommendation

COLDWELL BANKER, D’Ann Harper Realtors, New Braunfels, Texas 2002-2005

Licensed Real Estate Agent

Residential home sales specialist, marketing my professional services to both a social and

geographic sales territory, with a focus on new home sales to renters.

• Sold 12 new homes ($1.7M) to first time homebuyers by campaigning to rental

prospects within first 8 months in a new market.

• 75% conversion ratio with customers agreeing to an exclusive representation

agreement.

• Expert in establishing property values, finance options and negotiating the sale.

• Active in New Braunfels Chamber of Commerce for networking.

• Utilized client management system for generating new business opportunities.

• Implemented a new office procedure offering a faster response time to

customers by relocating duty agent computers. This immediately increased the

number of appointments regarding in-bound buyer contacts.

MICHAEL W. JESURUN

Page Two

WESTERN COMMUNICATIONS, Del Rio, Texas 1993-2002

Area Manager

Managed regional office for a privately owned internet and pager service provider.

Responsibilities included managing local office and customer service staff of 4, daily cash

reconciliation and bank deposits, assisting customers with new account set up, selecting

service plans and hardware. Also managed key accounts including US Border Patrol,

Laughlin AFB, General Electric, Alcoa, San Felipe Del Rio CISD, City of Del Rio and

multiple privately owned companies.

• Grew customer base from 25 new accounts per month to 130 new accounts per

month in a very fast paced, competitive and service intensive industry.

• Responsible for adding two major accounts, US Border Patrol and San Felipe

Del Rio CISD, within first 6 months of employment.

• Began as sole employee and grew company to the premier communications

company in Del Rio, requiring a larger facility and a staff of 4 to service the

customer growth.

• Trained staff in product knowledge, rate plans, customer service, selling

techniques and learning to succeed with difficult customers.

• Relocated area office 3 times for continued growth of company requiring a larger

facility and better location. Contacted property owners for lease terms, and trade

vendors for bids regarding signage and construction finish out.

• Increased new monthly accounts by 15% by introducing new marketing

campaigns including company logos, branding ideas and special offers.

• Established prominent company image by active participation in community

events including Rotary International and Del Rio Chamber of Commerce.

EDUCATION/CERTIFICATION AND PROFESSIONAL DEVELOPMENT

• Del Mar College, Corpus Christi, 60 credit hours towards BBA

• Computer skills include Microsoft Word and Outlook

• Coldwell Banker International Sales Training Designation

• SLICE (Sales-Leadership-In-Changing-Environments) Centex Homes

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