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Customer Service Quality Control

Location:
Huachuca City, AZ, 85616
Posted:
October 21, 2010

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Resume:

Charlotte Drobny

PO Box **** ~ Huachuca City, AZ ~ 85616

520-***-****

abibcq@r.postjobfree.com

Objective: Seeking a career oriented position that will test my proven

administrative, operational and leadership skills and

experience in the recycling and solid waste industry.

Experience:

07/31/2006 Cochise County Solid Waste Department, Cochise County, AZ.

Current Operations Supervisor

. Direct supervision of three senior transfer station

attendants, indirect spa of control consists of forty

individuals.

. Plan and direct logistics as we move 200 tons of material

through in-house trucking from three sites to a

central location on a daily basis.

. Key member of the management team as recycling was

implemented within the solid waste system.

. Provided guidance to staff and sold program to employees

during this key event change.

. Each of the assigned sites run a dirty MRF six days a week,

baling material pulled from the waste stream.

. Effectively decreased trucking by 30% through two fronts:

1) Improved loading procedures and ensured properly

loaded trucks 100% of time.

2) Removed recyclable material from the waste stream,

thereby reducing the number of loads per day.

. Direct supervision of co-mingled recyclable sort facility

at one of the transfer stations, plan, coordinate and

ensure that value is added during the sort process.

. Implemented tailgate safety training sessions with all

staff on a weekly basis. This training not only covers

OSHA core areas but also meet departmental needs.

. Lead the department and negotiated with the Arizona State

Department of Corrections to an intergovernmental

agreement to provide inmate labor to our sites.

01/2005 Olsen Precast of Arizona, Phoenix, AZ.

04/2006 Dispatcher/Project Coordinator

Directly responsible for dispatching crews and materials

through out the state. Monitored all trucks and crews

using a tele-tracking system. Worked closely with production

and quality control areas. Responsible for the loading of trucks using

CAD. Worked closely with inspectors and contractors to meet all

customer needs in a timely manner. Directly responsible for

calculation of daily material needed.

10/1994 Northwest On-Time Delivery, Portland, OR.

10/2004 Operations Manager/Dispatcher

Responsible for the daily operation of fast-paced courier

company, specializing in time sensitive deliveries. Participated

in hiring and training process for drivers, establishing

routes to maximize efficiency and fuel costs. Provided excellent

customer service for our clients. Dispatched and routed statewide

deliveries.

Certifications:

09/2010 OSHA Certified 40-hour HazWOP

Hazardous Waste Operations & Emergency Response.

29CFR 1910, 120 (e) (3) (i)

04/2010 EPA HVAC Type 1 Certified

09/2009 SWANA Certified Recycling Systems Technical Associate

08/2009 Certified Industrial Truck Operator License CFR

1910.178

07/2009 OSHA Certified 10-hour Construction Safety & Health

07/2009 Laser Operator card

03/2009 ADOSH Certified Blood-borne Pathogens

03/2009 Solid Waste Management Training: Waste Screening at

Landfills & Transfer Stations

10/2008 ADOSH Forklift, Train the Trainer

Education:

Mt. Hood Community College, general education diploma 2003

Cochise Community College, continuing education, with plans for

Associates degree.

References: Marty Haverty, Director, Cochise County Solid Waste Dept

520-***-****

Alec Cordova, Operations Supervisor (North Sector),

Cochise County Solid Waste Dept 520-***-****



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