Manager Customer Service

Virginia (Ginnie) L. Gray

**** ******** ****, *** *** Chattanooga, TN 37412

931-***-**** abibck@r.postjobfree.com

Summary

Financial, Sales and Business Specialist with expertise in sales, lending,

training, negotiating, and marketing. Opened branch of new automotive

finance company that reached 150 accounts totaling $18M in credit lines.

Adept at negotiating, planning, organizing, problem-solving, and customer

service. Experienced in account management, product knowledge with

excellent written and verbal communication.

Professional EXPERIENCE

IRI (Information Resources Inc.), Chattanooga, TN 2008 - Present

Field Service Representative (FSR) - Part-time

Obtain marketing research data from area grocery, drug and convenience

stores weekly used by major food corporations (Coca Cola, Kraft Foods,

etc.) to determine where products are located in each store, what type of

products are on display and what amount of "real estate" the corporations

occupy on a weekly basis. Report via internet to corporate office in

Chicago daily. Information is collected, reports generated and results are

disseminated to corporations holding contracts with I.R.I.

. Achieved positive results for over 2 years (no duplicate scans required)

with a Scan rate of 1.6K per hour.

. Develop rapport with managers of grocery and convenience stores to retain

contracts, provided assistance to customers in stores who need

information even though not employed by these stores.

. Assist other F.S.R.s during their time off, vacations, special projects,

etc.

Renegade Spirit, Albuquerque, NM. 2003 - 2010

Assistant Buyer, 2003 - 2010

Attended the Tucson Gem and Mineral Show annually to assist owner in

selecting inventory for jewelry business.

Sales Representative, 2007 - 2008

Represented store for 2 annual jewelry sales shows held in Albuquerque.

Consulting Service, Murfreesboro, TN and Middle Tennessee 2006 - 2008

Financial/Business Consultant

Consulted with used auto dealers, providing them with profitable floor-

plans (lines of credit to purchase inventory), sub-prime lending sources,

and warranty sources.

. Launched and marketed consulting services to used auto dealers, gaining

accounts by cold-calling and referrals. Built business from 0 to 28

clients in one year.

. Assisted business owners with best types of floor planning (credit lines

to purchase auto inventory) available with monthly savings of $500 to $1K

per month per dealer.

. Researched warranty plans offered to dealers for most affordable/best

coverage for dealer's clients. Acceptance rate of warranty programs by

dealers was 77%.

Dealer Services Corporation - ABC Auction, Nashville, TN 2005 - 2006

Field Service Manager / Field Service Representative

Opened branch for new floor planning company offering lines of credit to

purchase inventory. Interacted with Used Automobile Dealers daily

regarding payments, collection, customer service and requests for line

increases

. Built account base from 0 to 150 accounts totaling $18M in approved

credit with $13M used at any time.

. Developed East Tennessee market to support the opening of a branch in

Knoxville, TN.

. Recruited, trained and supervised 4 employees including a Collection

Manager, a Sales Development Representative and 2 Customer Account

Representatives to become one of the top 15 branches out of 55

nationwide.

Virginia Gray Page Two

Professional EXPERIENCE (continued)

Manheim Automotive Financial Services - TN Auto Auction, Nashville, TN

2001 - 2005

Financial Services Manager

Interacted with used automobile dealers daily regarding payments,

collections, and customer service.

. Managed dealer accounts totaling $12M approved with $6.5M open.

. Built account base over 900% in first year, 60% the second year, and 40%

the third year.

. Supervised 3 employees including a Credit Supervisor and a Collection

Manager becoming the top branch in 2004 for the South East Region of 10

branches.

Auto-Use (Auction Finance), GA, TN, SC and NC Markets 1999 - 2001

Territory Sales Manager

Traveled to NAAA Auctions in 4 states to open floor planning accounts for

Used Car Dealers. Visited Dealers in target cities to obtain floor planning

accounts

. Increased accounts by 45% in the first year with a closing ratio of 90%.

Northwest Mortgage Corporation, Chattanooga, TN 1998 - 1999

Assistant Vice President/Account Executive

. Began satellite office in Chattanooga, handling the logistics and

marketing for start-up.

. Consistently closed $1.4M in loans monthly, with a closing ratio 98%.

. Conducted financial seminars to educate realtors on types of mortgage

loans.

. Organized and implemented sales contest for realtors as marketing tool

most accurate tracking/reporting.

Nationsbanc Mortgage Corporation (formerly Bank of America) Chattanooga, TN

& Atlanta, GA 1997-1998

Account Executive - Regional Coordinator for TN & GA

Operations Manager

Bank Liaison

Mortgage Loan Processor

Chase Manhattan Mortgage Corporation, Chattanooga, TN 1993 - 1997

Originating Branch Manager

. Achieved President's Club for Excellent in 1995 and 1996.

Education/Training

Bachelor of Science: Major - Fashion Merchandising, Minor - Business

Administration, Middle Tennessee State University. Graduated Cum Laude.

Graduate Assistant Instructor, Dale Carnegie Courses, Inc.

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