Customer Service Management

**** ******** ***** *********, **. *****

412-***-**** / 412-***-**** ( ******@*******.***

Paul d. Saxon

objective

To attain a position as a NOC Senior Operator, where my array of public

safety, emergency communications, and customer service experience can be

fully utilized.

Summary of qualifications

16 years experience in Law Enforcement, Communications & Emergency Services

Proficiency in investigations, evidence collection, documentation & court

testimony

Strong extroverted personality based on honesty, integrity &

professionalism

Crime Prevention Practitioner specializing in Business & Community

Relations

Experience with access control, CCTV Cameras, & Fire Alarm/Suppression

Systems

7 years in communications with superior computer, written & multitasking

skills

Employment

MAR 2009 -Present - Allegheny County Airport Authority - Pittsburgh, PA

Communications Specialist - Pittsburgh International Airport Operations

Center

FEB 2010 - Present - Versailles Borough Police Department - McKeesport, PA

Sworn Police Officer - Part Time Status

DEC 2008 - MAR 2009 - Department of Veterans Affairs - Pittsburgh, PA

Federal Police Officer - V.A. Pittsburgh Healthcare System

MAY 2003 - DEC 2008 - Elizabeth Township Police Department - Elizabeth, PA

Sworn Police Officer

JAN 2000 - MAY 2003 - Versailles Borough Police Department - McKeesport, PA

Sworn Police Officer

Education

High School Diploma - McKeesport Area High School - 1991

Emergency Medical Technician - Allegheny County Community College - 1993

Municipal Police Certification - Allegheny County Police Academy - 1998

Crime Prevention Practitioner - PA Commission on Crime & Delinquency - 2005

Terrorism Awareness Instructor - PA Commission on Crime & Delinquency -

2005

Property & Evidence Room Management - Intl Assoc of Property & Evidence -

2006

National Incident Management System - Emergency Management Institute - 2006

Intro to Incident Command System - Emergency Management Institute - 2009

ICS-200 - Initial Action Incidents - Emergency Management Institute - 2009

EOC Management & Operations - Emergency Management Institute - 2009

Effective Communications (IS-242) - Emergency Management Institute - 2009

REFERENCES AVAILABLE UPON REQUEST

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