Sales Quality Assurance
Resume:
Kimberly A. Otte
**** ******* ***** ( Oshkosh, WI 54901
abibc4@r.postjobfree.com
November, 2010
To Whom It May Concern,
Today's economy requires exceptional operating and management executives
who possess a unique blend of leadership, vision, broad-based experience
and the ability to deliver superior results. As you will see by my resume,
I am that individual and am most interested in learning more about the
opportunities you may have available.
Throughout my career, I have utilized my leadership, planning and
managerial skills to consistently increase revenue, reduce costs and drive
customer satisfaction while maintaining federal and state regulatory
compliance. I am considered to be a skilled facilitator of organizational
change with the ability to juggle multiple tasks. Addressing personal
traits, I am frequently described by others as a successful team leader who
is mission driven, honest, warm, friendly, energetic and innovative.
My success is due, in part, to my ability to communicate with others. It
has enabled me to harness the potential of all levels of employees and
motivate them to achieve superior results. Additionally, it has aided me in
the recruitment, mentoring and retention of exceptional personnel dedicated
to excellence.
Since I am currently seeking new challenges in a management position, I
would appreciate the opportunity to discuss your needs and my potential
contributions.
Sincerely,
Kimberly A. Otte
Kimberly A. Otte
2255 Hickory Court ( Oshkosh, WI 54901
abibc4@r.postjobfree.com
Career Summary
Management executive with 20 years experience leading successful start-up
companies.
. A seasoned result-oriented corporate executive. Full responsibility,
supervision of large multi-disciplined staff, directing multi-million
dollar statewide operations, as well as overseeing the simultaneous
operations, state compliance, development, construction and marketing
of major projects.
. A natural leader with an extensive hands-on background in strategic
planning, market and trend analysis, financial management, marketing
and public relations. Known for an effective, participative management
style and excellent interpersonal skills.
. Thoroughly knowledgeable in the planning and launching of start-up
operations.
. Diversified background contributing to a thorough knowledge and
understanding of all aspects of senior care.
. Knowledgeable in multi state, federal and county regulations.
Knowledgeable in state, OSHA, Labor Board and Ombudsman surveys.
Professional Experience
CENTURY PARK, Pacific Northwest
2009-Jul/2010
Regional Director of Operations
Developed policy, procedure and quality assurance programs to ensure multi
state regulatory compliance, while facilitating financial growth.
. Supervised daily operations and Sales Department in nine communities
involving over 200 staff.
. Developed and monitored budget performance within region.
. Reviewed and approved marketing methodology for each community.
. Created uniform procedures and implementation guidelines for all
Executive Directors.
. Provided support and guidance for Sales and Marketing Directors.
. Maintained Quality Control System based on the philosophy and vision
of the company and multi state compliance.
. Recruited and trained new Executive Directors and Sales Directors.
. Improved existing dietary standards by creating menus, consulting with
a dietician and training staff in the art of hospitality.
CRL SENIOR LIVING COMMUNITIES, Chicago, IL
2001-2009
Chief Operations Officer and Executive Vice President
Led this start-up corporation through a dynamic eight-year period of
growth, culminating in a statewide organization consisting of nine
Alzheimer's, Assisted Living and Independent senior communities.
. Led and performed due diligence in evaluating the viability of new
communities.
. Instrumental in design, layout and plans for seven new buildings.
. Developed and implemented all company policy and procedures that
resulted in customer satisfaction, financial stability and state
regulatory compliance.
. Provided hands-on management of daily operations including new
development, new construction and operations, personally attending to
marketing, sales and staff development.
. Successfully managed nine Executive Directors and seven Nurse
Administrators who consistently exceeded NOI projections.
. Developed and implemented a marketing plan that increased occupancy
while decreasing the level of acuity.
. Recruited, mentored and provided leadership for a 300-member staff;
oversaw the operations of all CRL communities ensuring federal and
state regulatory compliance ensuring federal and state regulatory
compliance; monitored all communities for quality of resident care and
satisfaction and personally maintained community and state relations.
. Developed and implemented a Quality Assurance Program to insure 0
citations in state regulatory and compliance issues.
. Developed employee retention program and management incentive program,
resulting in low 30 percent turnover rate.
. Facilitated monthly in-services and quarterly training seminars for
all department heads.
ARCOM MANAGEMENT, Northbrook, IL
2000-2001
Vice President, Marketing and Sales
Directed sales and marketing functions for all communities to maintain
highest possible census.
. Motivated residence team to achieve and surpass occupancy projections
through sales training utilizing top-of-mind awareness and creative
follow-up.
. Trained 10 staff on customer service processes and best practices.
. Planned events to promote interests and interaction within the
community; facilitated time and action event plan for the team.
. Coordinated mailings and invitations, press releases and details for
events.
. Sponsored professional, community and prospect luncheons and meetings
to raise community awareness that resulted in high occupancy and name
recognition.
. Delivered speeches and presentations to professional, community and
prospect base to invoke understanding.
. Created promotional strategies (advertising brochures, broadcast media
spots and collateral material), which significantly increased
visibility by 75 percent.
. Coordinated ground-breaking and grand opening events for public and
professionals.
. Annually planned and executed all training for sales associates.
. Wrote all training materials and programs.
BRENTWOOD NORTH REHABILITATION AND SPECIALIZED CARE CENTER,
Riverwoods, IL
1998-2000
Assistant Administrator/Director of Marketing
Director of Admissions, Human Resources Assistant, Assistant Marketing
Director 1998-2000
Supervised all sales and marketing efforts to maintain high occupancy under
Medicare/Medicaid system, as well as private pay, and maintained state
regulatory compliance.
. Provided marketing to area hospitals, physicians and organizations, as
well as implemented internal and external events.
. Developed and implemented a new, more efficient move-in process to
provide a smoother transition for residents, families and staff.
. Created a census tracking system to capture all aspects of resident
care for more effective billing.
. Provided and maintained all employee insurance programs; managed all
workers' compensation.
SIMPLY DELICIOUS CATERING COMPANY, Buffalo Grove, IL
1992-1999
Owner
KIMBERLY A. JOHNSON INTERIOR DESIGN, Buffalo Grove, IL
Owner
Affiliations
Advisor - Alzheimer's Association Memory Task Force
Member - Dementia Care Network in Fox Valley and Sheboygan
Committee Member - Alzheimer's Association Memory Walk
Member - WALA, ALFA
Treasurer - Northwest Suburban Interfaith Council, IL
Secretary - Ethics and Quality Assurance Board for Long Term Care, IL
President - Transient Aide Program
Editor-in-Chief - Living Well Magazine
References
John D. Apostolopolous
Director of Marketing and Sales
Christian Homes, Inc.
Bridgeway of Bensenville
Anita Burdick
General Manager
Bridgeview Estates
Twin Falls, ID
Charles Faylor
General Manager
Century Park Associates
Garden Plaza of Valley View
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