Customer Service Manager

Gary W. Holmbeck

**** * ******, *********, **. **671

Home: 360-***-**** Cell: 360-***-****

CAREER SUMMARY:

I have been a store manager in Drug Store (20 - 25 associates) and "Big

Box" Retail (50 - 100 associates). I have a strong

background in merchandising - give me an empty aisle and I'll ensure the

merchandise is presented per company standards whether following a

planogram or just winging it. I have set and followed softlines layouts and

presentations. I have prided myself on following seasonal layouts and

having seasonal sets converted in a timely manner. I am well versed in

store operations. I am capable of reviewing a sales report and use it to

analyze and improve underperforming departments. I have reviewed monthly P

& L's for accuracy and have made corrections that have improved my bottom-

line. I understand the importance of inventory control and maintaining

accurate on-hands for perpetual inventory. My customer service scores have

always been above the company average and I take great pride in ensuring

employees are trained properly.

EXPERIENCE:

RITE AID PHARMACY / Store Manager (May

07 - Nov 09)

. Successfully converted Washougal, WA. Longs Drug into a Rite Aid

. #1 Store in District in Customer Service - Fiscal '09

. Improved Customer Service Index from 62% to 80%

LONGS DRUG STORES INC. / Store Manager (Feb 97 -

May 07)

. Successfully converted Yakima, WA. Drug Emporium into a Longs Drug

. Successfully oversaw the training of a new register and computer

systems

. Employee Of The Year - Store #448/Yakima - Fiscal '2000

. Improved Wine/Beer category from 4.2% of store sales to 17.8%

SHOPKO STORES INC. / Store Manager (Sep

79 - Dec 93)

. Opened new stores in Spokane, WA and Sandy, UT.

. District Financial Store of the Year - Fiscal '91

. District Financial Store of the Year - Fiscal '92

. Regional Financial Store of the Year - Fiscal '92

. 6 of my trainees went on to become store managers

COMMUNITY ACTIVITIES:

. Chairman of the United Way Campaign in Wausau, WI.

. Chairman of the Muscular Dystrophy Committee in Mitchell, SD.

. Chairman of the Muscular Dystrophy Committee in Spokane, WA.

EDUCATION and TRAINING:

. B.A. Economics and Management, 1979, Beloit College, Beloit,

Wisconsin

. Numerous seminars in retail management, human resources and

personnel management, budgeting and business planning

Contact this candidate