Customer Service Manager

LAURA L. BOLT

*** ******* ****** ***** **********, GA 30116

Cell: 404-***-****

E-mail: *******@*****.***

OBJECTIVE Seeking a position in the Business field that will allow

me to use the education and skills that I have obtained.

EDUCATION B.S.Ed.-Business Education, May 2010

Accredited by AACSB International-Association to Advance Collegiate

Schools of Business

Accredited by NCATE-National Council for Accreditation of Teacher

Education

Accredited by GPSC-Georgia Professional Standards Committee

University of West Georgia, Carrollton, GA 30118

Overall GPA 3.52

EXPERIENCE Carroll County Schools, Carrollton, GA 30117 January 2008-

present

Substitute Teacher (K-12)

. Supervise students and keep attendance records

. Follow lesson provided by regular teacher

. Student Teaching Internship at Central High (9-12)

January 2010-April 2010

. Long-term Substitute for mentor teacher (Business

Education)

Sony DADC, Carrollton, GA 30117 July 2005-July 2007, September 2009-

January 2010

International Shipping Clerk

. Prepared customs documents and invoices for

international shipments

. Delivered friendly customer service

. Scheduled customer pickups and truckloads for pickup

and delivery

. Filed documents and entered data into the computer

. Answered phones, provided support for numerous managers

Southern Management, Villa Rica, GA 30180 June 1996-October 2000

Office Manager (part-time)

. Conducted interviews and made hiring decisions

. Trained all employees for safety requirements

. Calculated hours for payroll and created schedules for

three shifts

. Maintained employee records

. Answered phones and provided support for project

manager

SKILLS Excellent communication skills

Competent in Word, Excel, PowerPoint, Access, Inspiration, and

Dreamweaver

Capable of troubleshooting and providing solutions

HONORS Georgia Hope Scholarship-4 years

AND AWARDS Dean's List-4 years

2010 Departmental Award of Excellence Recipient

Member of PAGE (Professional Association of Georgia Educators)

Member of NBEA (National Business Education Association)

Member of GBEA (Georgia Business Education Association)

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