Customer Service High School

Location:

Posted:

November 02, 2010

Jason Herrera

abib9v@r.postjobfree.com

Knoxville, TN 37909

OBJECTIVE: A position in customer service relations.

EDUCATION

Miami Dade College, Miami, Florida

Grade Point Average: 2.8/4.0

Major in Psychology

High School Diploma, May 2005

Miami Senior High School, Miami, Florida

EXPERIENCE

Bilingual Collector, March 2007- April 2010

Semperian, LLC, Knoxville, Tennessee

Updating customer information on a computer system regarding their auto loan.

Skip traced customer information in order to contact them and bring their account

current.

Customer contact on both inbound and outbound calls to service accounts up to

59 days delinquent.

Responsible for educating borrowers on alternatives for a resolution to bring their

loans to a current state.

Substitute Teacher, October 2006- January 2007

Sweetwater City Schools, Sweetwater, Tennessee

Monitored a class average of 20 students for a half and full day of school

activities, depending on teacher’s needs.

Carried out teacher’s lesson plans according to grade level.

After-School Activity Leader, December 2005- August 2006

Riverside Elementary and Community School, Miami, Florida

Designed and implemented daily lessons plans for after-school related activities,

for a 5th grade class of 15 students.

Assisted a Kindergarten class of 20 students for snack activity and homework

help.

SKILLS

Computer: Microsoft Word, PowerPoint, Excel, Outlook

Language: Fluent in Spanish