Software Engineer

Brian Burnett

Email: *********@*****.*** (preferred method of contact)

I can easily relocate within the US!

Hire me, I am loyal, dedicated, reliable and very experienced!

Objective To continue successfully in the computer services

field by implementing gained knowledge and experience to

enhance company operations. In return, I offer my

background, ideas, ambitions, and motivation to go farther.

Qualifications Windows 98/NT/2000/XP and Mac OS 8, 9, X, MS Office, 15+

Years of IT Experience, 10 Years as a Computer Operator, 5

Years in Desktop Support

Skill Sets:

. Excellent rapport with end-users-ability to convey

the technical in non-technical terms; able to adapt

systems to users' environments.

. Set up, maintain and troubleshoot software, hardware

and TCP/IP networks; repair desktops, laptops and

peripherals.

. Backup and restoration of files, folders.

. E-mail setup and software installation.

. Conduct troubleshooting procedures with remote users.

. Anti-virus and anti-spyware installation and removal.

. MCSE courses / training through Tulsa Community

College.

. Hardware installation / warranty repair of Dell,

Compaq and HP equipment.

. Connectivity and troubleshooting of networks.

. Critical problem-solving conflict management.

. Maintained, and repaired computer systems to improve

speed, reliability, and efficiency of operation.

. The ability to quickly become familiar with new

products and technologies, an understanding of the

user perspective, and communication on multiple

levels of technical understanding.

. Also build PCs using Symantec Ghost system imaging

software and installed corporate base images.

. CCM - Software used to push client packages across

the network.

. Imac's, moves, recovery and deployment of windows

systems.

. Ticket coordination for techs, assignment and

management of trouble tickets through paging system.

. Provide system and network administration services.

. Advise clients as to which solutions best meet their

needs and how to best implement those solutions.

. Troubleshoot VT terminals.

. Provide other services as requested.

Experience Tulsa Teachers Credit Union, Tulsa, OK 2007- Present

Computer Operator - I.T. Dept.

As the Computer Operator I am responsible for evening operations of

the core financial system, including report and statement

generation, data backups, and file transmissions. The

position provides desktop and software-related technical

support for user problem resolutions, and assists with

system hardware and software upgrades.

Paladin-Inc, Owasso, OK 2005-2006

Field Engineer - Desktop Services

As a sub-contractor at Verizon Business through Northrop

Grumman, I performed traditional duties in desktop

services. Responsibilities include trouble ticket

coordination, trouble ticket resolution, and warranty

repair for Dell, HP, and Compaq products. Repairs included

desktops, laptops, and printers.

Decision One, Tulsa, OK 2004-2005

Tech - Call Center

Federal Warranty Group: Troubleshoot technical issues with

desktop computers, printers, PDA's, scanners, and

multifunction units. Troubleshoot hardware issues that are

escalated for repairs, making recommendations as to faulty

component. Support a variety of software related issues for

Windows (primarily 98, Me, and XP), Macintosh (OS 8, 9 and

X), Panda Anti-Virus, and issues related to the items

mentioned above (PDA's, printers, etc.) Sabre Group:

Provided desktop, printer, remote, and host support for

travel agencies as a Tier 1 tech.

St. Francis @ Broken Arrow, Broken Arrow, OK 1996-2003

Computer Operator - I.S. Dept.

Ran nightly batch processing, tape backups, printed and

distributed reports on a Unix / Windows computer network

for the entire hospital. Maintained and offered support for

all terminals and PC's in the hospital. Processed patient

care information for the hospital. Resolved computer

problems of all types by offering my hardware / software

technical expertise.

Education Bachelor of Science - Electronic Technology - Northeastern

State Univ.

Associate of Applied Science - Computer Information Systems - Tulsa

Community College

Certification - MCSE 2000 Certificate of Education - Tulsa Community

College

References Available upon request

Contact this candidate