Micah Branch

**** ********* ***, ************, ** 43068

Cell- 614-***-**** Home- 614-***-****

abib6s@r.postjobfree.com

Objective: To obtain a career within an organization where my past leadership,

sales, customer service, call center, and communication skills will be

utilized to their fullest potential.

Summary of qualifications

- Data Entry

- Customer Service

-Retail

- Call Center

Employment History

present- Dial America Worthington, Ohio

Telemarketing Agent

responsibilities:

- Outbound customer service

-Get members to renew magazine subscribtions throught company

2007-2010 Macy's Department Store Columbus, Ohio

Sales Associate

Responsibilities:

- Customer Service, Retail Sales, Consultant, Cashier, Recovery.

- Also responsible to know the merchandise on the sells floor and meet sales

goals every day for the store.

March 2009-Aug 2009 Affinion Group Columbus, Ohio

Retention Specialist

Responsibilities:

- Provide customer satisfaction over the phone

- Sale and deliver product to members with efficiency

- Take care of customer inquiries such as sending membership packages,

extending trial periods for members, and answering any questions regarding

they're memberships or the program in general.

- Responsible for guiding complaint resolution to ensure proper and

satisfactory closing are obtained.

- Also responsible for up-selling and down-selling eligible clients.

April, 2008 -Nov. 2008 Dairy Queen Columbus, Ohio

Food Service

Responsibilities:

1 Customer Service, Sales, Cashier, Food Prep, Stock/Clean

Education

2004-2007 FCI Academy Columbus, OH

Living Faith Bible Institute

Certificate (FCI Academy)

High School Diploma

College-

1 2007-Ohio Dominican University-

Interest: Customer service, Call center, Communicating effectively to meet

others needs.

Contact this candidate