Sales Manager

Objective

Seeking travel and tourism related management positions (domain

head/transition/operations) that provides career consolidation

opportunities and progression in an encouraging corporate culture which

provides opportunities to implement my skill set and develop competencies

in the travel process domain.

Profile

Travel Management professional- with extensive international exposure and

experience in Relationship Sales Management, in Airlines/Travel Agent/

travel e-commerce vertical, with strong marketing skills, versatile

communicator and customer service experience. Fourteen years of expertise

and experience. Possess ability to win and develop new business and adjust

to market conditions. Computer and business systems literate and mobile.

Trained, qualified and widely experienced travel and tour professional with

over fifteen years of versatile service in the airline, travel and tourism

industry. IATA -UFTAA certified International Travel consultant, IATA

Airline marketing diploma, Certified ARC specialist in USA, Bachelors

degree in Marketing Communications and Masters degree in Marketing & E-

Commerce.

Flexible and versatile - able to maintain composure and efficiency under

pressure. Strong interpersonal ability to interface with employees at all

levels, with demonstrated ability to easily transcend cultural differences.

Thrive in deadline-driven environments. Excellent team-building skills.

Skills Summary

. International management experience of travel/airline industry with

focus on the online and offline segment.

. Drive a consistently high level of service to Business Travel

customers through people leadership and ongoing achievement of key

performance metrics

. Ensure resources are allocated and managed based on workflow,

forecasted business volumes, achievement of SLA, internal quality

metrics and customer pricing.

. Maintain overall accountability for all service delivery issue

resolution to ensure customer issues are actioned and resolved and

correction processes are adopted.

. Meet defined business profitability, productivity and operational

cost objectives.

. Foster an environment focused on improving employee engagement and

employee satisfaction

. Develop and execute strategic plans with each existing partners to

meet business objectives.

. Identify and maintain relationships with potential accounts,

develop plans in order to strengthen Sify Tripz market share and

industry position.

. Negotiate and close new agreements in accordance with company

guidelines.

. Coordinate efforts with multiple departments including marketing,

pricing and sales on promotion initiatives.

. Possess business acumen and negotiation skills needed to interact,

negotiate with all management levels including C-level contacts.

. Coordinate efforts with multiple departments including marketing,

pricing and sales on promotion initiatives.

. Manage the fare loading process with outsourced partners, and

ensure fares content is loaded in a timely and accurate manner.

. Prioritise the loading of all air contracts based on commercial

opportunity and marketing activities planned in the business, and

liaise with airlines for contract clarification & fares delivery.

. Ownership of all technology processes within the department,

analyse all operational loses, and design & implement plans to

reduce these loses in line with company targets.

. Thorough understanding of airline/ agency distribution systems, and

have an excellent understanding of Airline contracts, including

CAT35, published, nett, seat only, and wholesale ITX airfares

. Thorough understanding of ticketing operations, and have experience

working in a target driven environment, with a focus on delivering

results.

Professional Experience

Extensive experience and specialized skills in airline & travel business

travel management, branch and profit-center management via the

functionalities of sales, travel management, project management of outbound

and domestic tours, branch management and entrepreneurship.

An analytical thinker with a high degree of initiative to keep pace with

market trends and develop appropriate innovative strategies with

experience in passenger sales in a highly competitive airline/travel

market

My lines of duties have me responsible for market representation and play

a key role in defining and implementing the future service delivery

configuration consistent with strategic growth objectives. As Head of

Travel Operations, I provide thought leadership to the team, ensure

consistent, best in class service delivery across all teams with specific

customer retention goals and am also responsible for meeting and

exceeding consultant productivity targets, while focusing on a continuous

quest to reduce transaction costs and enhancing service quality

Employment History

SIFY TRIPZ - Cedar Rapids, IA (A unit of Sify Technologies Ltd)

Sr. Product and Business Development Manager, January 2007 to Present

Qatar airways, (gsa. gias) - Trivandrum, Kerala, India

Sr. Manager Sales & Marketing - August 2004 to January 2007

EMIRATES, (GSA HANOVER TRAVELS) - Kampala, Uganda

General Manager - Sales & Marketing - March 2000 to July 2004

AIR MALDIVES, (GSA. SPENCER & Co LTD) - Calicut & Cochin. Kerala, India

Asst. Manager - Sales - March 1996 to January 2000

GULF AIR, (GSA ALZOUMAN AVIATION) - Al Khobhar, Saudi Arabia

Reservation & Ticketing Agent - August 1994 to February 1996

GULF AIR, (GSA JETAIR INDIA LTD) - Bangalore, India

Reservation & Ticketing Agent - March 1992 to August 1994

Education

. GCE from University of London (O Level), 1983

. Bachelor of Science in Marketing Communications, Capitol University,

2001

. Master of Business Administration, Almeda University, 2004

. Master of Science in Marketing & E-Commerce, Capitol University, 2009

Professional Enhancements

. ARC Specialist Qualifier (ASQ) - Airline Reporting Committee 2008

. Travel Agents Basic Course, IATA-UFTAA (Basic), Geneva 1993

. Travel Agents Advanced Course, IATA-UFTAA (Advanced), Geneva 1998

. Airline Marketing, IATA, Geneva 1993

. Diploma in Advanced Airline & Travel Agency Programme, 1993

. Post Graduate Diploma in Air Travel Management, 1992

Professional Trainings

. Telephone Power Sales Training conducted by Gulf Air

. Marketing Management Training by Air Maldives

. Strategic Revenue Management conducted by Emirates.

. Human Relations in Practice conducted by Emirates

. Negotiation Skills Course conducted by Emirates

. Strategic Marketing Management conducted by Emirates

. Persuasive Presentations conducted by Emirates

. Delivering Excellence conducted by Qatar Airways

. Intermediate Passenger Tariff incorporating all fare construction

changes effective January 2005 conducted by Qatar Airways

MEMBERSHIP - Member of Chartered Institute of Marketing, London, U.K

(MCIM)

D.O.B: 2nd August 1967

REFERENCES: Available on request

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