Customer Service Quality Assurance
Resume:
William Jason Leggett
Grenada, MS 38901
*********@*****.***
HIGHLIGHT OF QUALIFICATIONS
10+ years experience in light construction work
5+ years network / telephone infrastructure installation and maintenance
Proficient working with all types of cabling-Cat 3, 5e, 6, Coaxial, and
Fiber Optic
Goal oriented; ability to see task to completion
Experienced in installing and maintaining VoIP systems
Proven ability to produce within a demanding work schedule
Currently working on Comptia A+ and Net+ Certifications
Competent in all computer operating systems
Experienced in computer troubleshooting and repair
EMPLOYMENT HISTORY
September 2008 - February 2010
Wal-Mart Stores, Inc.
Bentonville, AR
Regional Cabling Technician F.A.S.T.
Supervisor: Bryan Estep 337-***-****
Perform all assigned duties under minimal supervision
Provide the highest level of customer service at all times
Adhere to BISCI cabling standards
Responsible for cabling infrastructure in Wal-Mart stores, Sam's Clubs, and
Distribution Centers throughout northern Mississippi
Complete quarterly preventative maintenance IAW company policy
Maintain tools and parts inventory in excess of $50,000
Respond to and resolve critical infrastructure outages
Install, test, repair, and maintain category 3, 5, and fiber optic wire
Perform installation and repair of telephone systems, to include VoIP
Troubleshoot, upgrade, install hardware as required
August 2006 - September 2008
Cable One Inc.
Grenada, MS
Senior Field Technician
Supervisor: Jimmy Lyons 662-***-****
Installed cable services such as digital TV, internet, and phone
Serviced and maintained residential and commercial cable infrastructure
Certified to handle ladders of up to 32' and bucket trucks up to 35' with
all safety procedures applied
Identify and resolve compliance issues
Maintained and operated company service truck with no traffic violations or
incidents
Maintain site problem lists / resolution plans within trouble-ticketing
system.
Document and maintain records for each assigned site.
Monitor and report material usage; maintain adequate supplies.
Comply with and perform quality assurance as required.
Sufficient in Computer Workforce Management.
November 2005 - August 2006
American Commercial Barge Line
Jeffersonville, IN
Lead Deckhand
Supervisor (unknown location)
Worked as entry level deckhand and promoted to lead deckhand within
probationary period of employment.
Responsibilities included fastening all barges in tow together with
sufficient design of cables and ratchets.
Performed maintenance on towboat and barges including painting, cleaning,
and scheduled maintenance on two diesel engines that powered the boat.
Responsible for taking on fuel, monitoring fuel levels, and swapping fuel
tanks when appropriate.
Troubleshoot and repair all equipment needed for correct functionality.
March 1999 - October 2005
Brown Flooring (no longer in business)
Grenada, MS
Installer and supervisor
Supervisor: Jason Brown 901-***-****
Installation and repair of residential and commercial ceramic tile and
hardwood flooring.
Supervised and trained employees
Worked independently with full responsibility of job.
Certified with CTEF, Certified Tile Education Foundation in Pendleton, SC
March 1998 - March 1999
Mills Masonry
Grenada, MS
Installation and Repair
Supervisor: Donnie Mills (unknown contact info)
Installation and repair of masonry products including all duties required
May 1994 - March 1999
Roos Pool and Spa
Grenada, MS
Installation, Maintenance, and Repair
Supervisor: Raymond Kelly (unknown contact info)
Pool construction in above-ground and in-ground pools
Maintained and serviced pools within a 100-mile radius
Delivered and installed spas included electrical and plumbing setups
Sales experience in pool and spa products
EDUCATION
Grenada High School, 1992-1996 General Studies
Diploma Awarded
East Mississippi Community College Drafting, Architecture, Surveying
Incomplete
REFERENCES
Jimmy Lyons Shea Kirk
Cable One BellSouth
Bryan Estep Micheal Outlaw
Wal-Mart Inc Prime
Insulation
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