Human Resources Customer Service
Resume:
Nancy DeBusk
Clinton, S.C. 29325
*******@***.***
PROFILE
. Human resources experience in healthcare, retail call center, and banking
. Excellent verbal and written communication skills.
. Experience in exempt and non-exempt recruiting.
. Experience with employee relations guidance to management staff and
employee career development.
. Ability/experience to promote/market employer to community.
EXPERIENCE
Recruiter - Wells Fargo Bank
Recruiting/Retention Consultant - Wachovia Bank - Jan., 2005 - Sept., 2010
. Source and recruit for high-volume customer service and financial
specialist positions in call center setting.
. Counsel senior staff on recruitment compliance and company policies.
. Utilize recruiting software, Microsoft Word and Excel.
. Partner with senior leaders to recruit and retain qualified team mates.
. Establish community relationships to enhance diverse candidate pool.
Recruiter - Home Shopping Network - Sept.., 2004 - Jan., 2005
. Recruit for high-volume customer service positions in retail call
center.
. Assist and support senior leaders with employment advice and guidance.
. Maintain all employment records, files, applications, interview notes.
Human Resources Consultant - Advance Auto Parts - Nov., 2002 - Sept.,2004
. Provide HR consultation to Corporate Offices (1500 team members).
. Assist managers with questions/issues regarding employee relations,
policies and procedures, benefits, staffing etc.
. On-site visits with managers to assist them with the training and
development of their staff. Provide management training on new Company
initiatives.
. Train leaders on performance management process and succession planning.
. Serve as HR representative during displacements, terminations, employee
counseling etc.
Staffing Consultant - United Health Group (formerly Retired Persons
Services) - Apr., 1994 - Nov., 2002 (Sr. Human Resources Administrator with
Retired Persons Services)
. Hired, and assisted managers with hiring, all exempt and non-exempt
positions at 500 employee call center.
. Established strategies with managers on best recruitment practices and
selection process.
. Developed advertising plans utilizing various media such as newspaper,
radio, television, periodicals, internet, schools, and define additional
resources.
. Partnered with senior staff in short and long term recruitment planning
in high volume call center environment.
. Supervised benefits clerk, recruiters, and recruitment clerk.
. Provided support to employees with questions regarding human resources
issues such as compensation, benefits, recruitment and career
development.
. Restructured the interview and selection process to incorporate
behavioral interviewing, appropriate testing, drug screening and
background investigations.
. Created all employment SOP's and assisted managers with exempt hiring for
positions in operations, management, and support functions.
. Served as liaison for local high schools and colleges, community
agencies, and social services.
Employment Specialist - Carilion Health System - 1989 - 1994
. Interviewed and recommended top candidates to managers for positions in
nursing, administrative support, patient and staff support services for
medical facilities in Carilion network.
. Led orientation for new hires every week.
. Conducted employment workshops for local service agencies.
EDUCATION
B.S. Journalism - Radford University - 1984
Certified by HRCI as Professional in Human Resources (PHR) - 1999
Contact this candidate