Customer Service Marketing

STEVEN M. TURINSKE

**** **** ******** ******

St. Francis, WI 53235

abib44@r.postjobfree.com 414-***-****

http://www.linkedin.com/in/steventurinske

SUMMARY

Experienced professional with 10+ years of direct client-facing experience,

consulting, directing, managing and supervising staff and production of

projects to ensure customer satisfaction and effective campaigns in media

advertising.

. Dedicated to Building Strategic Alliances

. Outstanding leadership and supervision of staff and projects

. Dedicated Customer Support

. Partners effectively with cross-functional teams to get the job done

. Ensures project completion on time/under budget

. Strong project management capabilities

Excerpts from LinkedIn Recommendations

"Steve has outstanding leadership capabilities." (Dennis Majewski)

"Steve thinks quickly on his feet and is able to come up with a

resolution." (Susan Kim)

"Steve is professional, focused and attuned to the needs of clients and

guests of the show." (Molly Fay)

PROFESSIONAL EXPERIENCE

Management/Coordination Experience

. Manage a revenue-generating advertisers and clients for media preparation

and presentation.

. Assist in display of advertising product to help clients maximize their

marketing campaigns.

. Provide consultative services, hands-on training and troubleshooting

services to clients.

. Provide post-implementation training, consulting services, and best

practices to your clients.

. Partner with cross-functional teams including Sales, Production Support,

Marketing, and Media Relations to ensure high-impact results for your

clients.

. Absorb and manage technical details and communicate needs non-technical

clients and staff.

. Direct live on camera marketing campaigns via newscast and talk shows to

improve customer exposure in leading markets.

. Manage production team in completion and presentation of customer

projects.

. Liaison and communication with staff, management and advertising

customers

. Vital contributor in maintaining television stations number one rating in

the Milwaukee market.

. Coordinate individuals with diverse, multi-cultural backgrounds and

skills to execute fast-paced, flawless marketing campaigns, talk shows,

television broadcasts, and breaking news.

. Implement new procedures to ensure success in advertisements to viewing

audience.

. Consult with clients, supervisors and staff to overcome obstacles to

immediate and pressing needs.

. Consistent execution of programs that conform to required policies and

regulations.

. Strategically align Fortune 500 companies, advertising clients,

businesses with shows to provide excellent customer service during

implementation of clients' marketing campaign for talk show.

. Ensure quality "on-air" image of customer product through set arrangement

and use of "state of the art" Audio / HD Visual equipment.

EMPLOYMENT HISTORY

(WTMJ-TV), Milwaukee, WI (June 1991-present) Broadcast Director

FORMAL EDUCATION

University of Wisconsin-Milwaukee, Milwaukee, WI

BACHELOR OF ARTS

Majors: Mass Communications Radio/Television Broadcasting

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