Service Technician

Thomas Hendrix

*** ***** ****

Poughkeepsie, NY *2603

Cell: 845-***-**** Email:

***********@***.***

OBJECTIVE: To obtain a position in an environment where that my experience

and communication skills will be highly utilized.

EXPERIENCE: Xerox Corporation New York, NY

Certified Field Service Engineer 1995 - 2009

Provide district service and customer relation support.

Responsible for insulation of service on various

engineering systems: network and down load software.

Provide customer training.

Certified Stationary Service Technician

Responsible for inventory control, shipping and receiving

parts. Managed financial budget, acquiring software and

hardware materials.

Provide customer relations support, consult with IT network

application and system distribution.

Troubleshoot, repaired copiers, fax machines, printers and

peripheral devices. Provide technical solution for home-

based systems and satellite location.

Setting queue and IP addresses; provide remote diagnostic,

install drives, modification and firmware upgrade.

Omnifax Corporation New York, NY

District Service Representative 1987-1995

Responsible for services and repairs of various printers

and fax machines; service tele-autograph systems and omni

note printers.

Sharp Corporation New York, NY

Stationary Copier Technician 1985-1987

Performed service installation and repairs of copy

machines.

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SKILLS: Technical, Electrical and Networking. Microsoft: MS Office,

Word, Excel, Power Point and Internet.

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EDUCATION: Albert Merrell Technical School New York, NY

Computer Technician Certificate

DeVry Institution Englewood, NJ

Bronx Community College Bronx, NY

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REFERENCE: Furnished upon request.

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