Manager Director

Patricia J. Volpe, MBA, NHA

*** ******** *** ****, **********, PA 15601 724-***-****

abib12@r.postjobfree.com

SUMMARY

Experienced health care professional serving as an operations executive.

PROFFESSIONAL EXPERIENCE

Executive Director 11/20009-

5/2009

West Penn Allegheny Senior Care-The Residence on Fifth

Pittsburgh, PA

. Offered full-time position as the Executive Director at completion of

start-up on 10-30-09.

. Increased cash on hand in 3 months.

. Trained and monitored all managers with cost controls. Reduced

liabilities by approximately $15,000 per month. Bidding process and

vendor changes improved business operations.

. Brought staffing in line with budget across all departments and with

state requirement. Elimination of agency staff.

. Supervised business manager, facilities manager, dietary manager,

resident care manager, environmental services manager, sales/marketing

manager and activities manager.

. Brought all services in house that were contracted out- Information

systems, payroll, benefits

. Landlord for Forbes Hospice-Rental of second floor area.

. Responsible for oversight, leading, and managing of operations for a

77 bed assisted living.

. Collaborated with the Medical Director, Podiatrist and Dentist to

provide quality service to the residents.

. Successful DPW survey February 2010.

. Closed facility on May 8, 2010 for the Board of Directors. Sold

property to Carnegie Mellon University.

Consultant 6/2009-10/2009

West Penn Allegheny Senior Care-The Residence on Fifth

Pittsburgh, PA

. Responsible for the operational assessment of an assisted living

facility for the Board of Directors of West Penn Allegheny Senior

Care.

. Responsible for the coordination of a start up. Achieved start up in

90 days.

Administrator 2008-2009

Walnut Ridge Memory Care

Greensburg, PA

. Responsible for the day to day operations of a 98 bed personal care

facility, specializing in Alzheimer's/Dementia care.

. Developed operating budget and marketing plan. Increased monthly

revenues by 25%.

. Conducted first family and staff satisfaction survey with excellent

results. 98.5% family satisfaction and 97% staff satisfaction.

. Responsible for regulatory and HIPPA compliance.

. Organized and began the first support group for Alzheimer's/Dementia

caregivers in affiliation with the Alzheimer's Association Greater

Pittsburgh Chapter.

. Instituted the first in the area, an art therapy program, for the

Alzheimer's/Dementia residents.

. Worked along with Activities Director to develop and prepare first

newsletter of the facility.

. Collaborated with the Medical Staff and Physician Assistant to promote

positive outcomes for the Alzheimer's resident.

Patricia J. Volpe page -2-

Consultant

Jane Holmes Residence 2007-2009

Wilkinsburg, PA

. Recommend and assist the Board of Mangers of Jane Holmes Residence and

Gardens in decisions with the final stages of dissolution of the

assisted living business. Facility closure 11-2007.

. Act as the liaison between the realtor, auctioneers, and all other

vendors and Jane Holmes Residence Board of Managers.

. Contact person for fire alarm service company and security service for

the property.

Executive Director (For Jane Holmes Residence and Gardens)

Senior Care Network, Inc. 2006-2007

Oakmont, PA

. On-site contract Administrator for Jane Holmes Residence and Gardens

Board of Managers.

. Responsible for the daily operations, census development and

compliance of a 50 bed assisted living facility.

. Accountable and responsible for managing financials and developing

budgets.

. Prepare reports; provide analysis of external/internal factors that

affect the business.

. Served as the liaison between the community and the Board of Managers.

Administrator

Mon Valley Care Center 2002-2003

Monongahela, PA

. Responsible for the coordination of a new start up of a 60 bed skilled

nursing and 41 bed assisted living facility. Accountable for the

daily operations, fiscal management, marketing and census development.

. Entire project was completed four weeks ahead of schedule.

. Responsible for managing all types of payers including managed care

contracts, Medicaid and Medicare residents.

. HIPAA Compliance Officer and Trainer. Responsible for regulatory

compliance.

Director of Orthopedics, Rehab and Long Term Care Services

Jefferson Regional Medical Center 2000-2002

Pittsburgh, PA

. Responsible for leading a team of rehabilitation service managers,

nursing home administrator and patient care manager, for orthopedics

and inpatient rehabilitation.

. Provided overall administrative oversight, management, strategic

planning and program development for the Acute Rehabilitation Unit,

Orthopedics Unit, Transitional Care Unit and the

Rehabilitation Services. In collaboration with management staff,

physicians and all payers, strategically plan to meet the needs of the

community relative to programs and services.

. Identified areas of improvement with service excellence program. All

areas of responsibility ranked in the 50th to 75th percentile of

overall score in the peer groups and contributed to the percentile

ranking of the hospital, regionally and within the peer groups.

. New business development of aquatic therapy program for the Physical

Therapy and Sports Medicine outpatient services. For a six month

projection, met or exceeded budgeted billable units.

. Transitional Care Unit achieved a deficient free PA Department of

Health and JCAHO survey.

. Responsible for regulatory and HIPAA compliance within the business

units.

Patricia Volpe page -3-

Administrator/Director of Long Term Care Services

Jefferson Regional Medical Center 1998-2000

Pittsburgh, PA

. Served in the capacity of on-site Administrator and Director of Long

-Term Care Services. (Multi- facility management) Responsible for

handling Medicaid, Medicare, HMO, and MCO contracts.

. Transitional Care Unit achieved a deficient free PA Department of

Health and JCAHO survey. Responsible for regulatory compliance and

HIPAA compliance within the business units.

. Successfully transitioned residents and staff to other facilities

during closure of Willis Nursing Center in November of 2000.

EDUCATION

MBA- concentration in health care systems, Waynesburg University,

Waynesburg, PA

B.S., Health Education, Slippery Rock University, Slippery Rock, PA

Westmoreland Community College, QuickBooks Accounting, Westmoreland, PA

Proven abilities in streamlining business processes, managing multi-

facilities and operations. An emphasis on budget and financial

accountability, regulatory compliance, process improvement and program

development, long- term strategic planning, human resources oversight,

project management, quality improvement, census/patient development and

service excellence. Licensed Nursing Home Administrator-NH-003072-L

PROFESSIONAL ORGANIZATIONS

Member of St. Luke Society, Greensburg Diocese

Serve as an appointed member of the Planning Commission for Hempfield

Township

Board Member - Sojourner House, East Liberty, PA

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