Customer Service Manager
Resume:
JEFF CRAIG WALLS
Graham, Texas ***50
940-***-**** cell
Senior Living Properties
Director of Marketing/Regional Director of Marketing
Oversee all aspects of marketing/sales for 15 facilities for the West Texas region for Senior
Living properties for long term care. Would meet with various community leaders, physicians,
various home health and hospice companies, involved in community events, coordinate health
fairs and developed marketing teams, advertising and maintain facility budgets. Would prepare
marketing plans, time-frame for census growth, identify competitors in region and make
suggestions to facility administrators for overall improvement of staff, morale, goals and facility
improvement for overall community impression. Would implement plans for better relationships
in the community. Oversee all daily and monthly reports to corporate in great detail of trends,
daily problem solving, percentage growth and overall recommendations for better growth. 940-
549-4646
August 07 to September 2008/March 09 to July 09
JW INVESTMENTS
Own my own business working with various investors across Texas and locating property.
Oversee contract talks between parties, one on one contact with buyer and seller, marketing,
establishing territories, closing of deals with attorney or title office
February 2004 to August 2007
CONCENTRA MEDICAL CENTERS Dallas, TX 214-***-****
Concentra is an Occupational and Physical Therapy facility with over 250 locations nationwide.
December 2002 to December 2003
Practice Administrator
Oversee all aspects of a Concentra facility in Dallas, Texas
Ensure facility was within monthly, quarterly and yearly budgeted goals.
Supervised a staff of 30 employees
Oversee all hiring and firing process, going over benefits and employee
orientation.
Oversee payroll, inventory, purchasing, A/R and A/P
Oversee all scheduling of staff.
Handled all sales and marketing with HSM manager to all community leaders
and local business owners.
Handled all financial reporting and submitted weekly to corporate.
Hold weekly meetings with leadership team which consist of Medical Director,
Health Services Manager, Physical Therapist and Assistant Administrator and go over weekly
goals and identify potential problem areas and work on solutions.
Was the only center in North Texas market to bonus the last two quarters
which was done by giving great customer service, quality of care, great
turnaround times, exceeding budget expectations and having an overall great
team environment.
EXECUMED, INC Carrollton, TX 972-***-****
(Part Owner)Execumed is a medical billing and collections company. We did all aspects of front
and back office consulting, marketing, sales, credentialing, and staffing and over all accounts
receivables for multiple physicians, including medical, dental and EMS. February 2000 – March
2002
EDUCATION
COLLIN COUNTY COMMUNITY COLLEGE
McKinney, TX 1988-1990 Basics/Criminal Justice
* Currently needing 30 college credits for Healthcare Administration degree*
PURVIS REAL ESTATE SCHOOL
Ft. Worth, Texas - Completed 210 coursework hours
FRISCO HIGH SCHOOL
Frisco, TX Graduated 1987.
JOB RELATED EDUCATION
“How to legally Collect Accounts Receivable”
Dallas, TX 1996
“Healthcare Cash Management”
Dallas, TX 1997
“Basic CPT & ICD-9 Coding”
Dallas, TX 1997
“Basic Time Management Skills”
Dallas, TX 1998
COMPUTER PROGRAM EDUCATION
Microsoft Word
Microsoft Excel
PowerPoint
Quicken Books
Medic 6.0
Versyss
Meds America
Medisoft Patient Accounting
Millbrook Paradigm
Resolute
Faux System
Meditech
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