Denise E. Stanford

***** ** ***** # **

Auburn, WA 98092

Cell Phone 206-***-****

E-mail: abib01@r.postjobfree.com

PROFESSIONAL SUMMARY

I am an Office Manager with diversified customer service experience,

coupled with a background in business administration. I am adept at a

variety of duties that are a necessary part of the day-to-day operations of

a short line railroad, as well as in other businesses. While working as a

temporary employee I learned to be flexible in dealing with a continually

changing venue of co-workers and companies, while handling various work

requirements and quickly adopting to varying business methods. I am a team

player with a "can-do" attitude and results-oriented, while keeping all

work current and organized. I function in a friendly, cooperative, and

professional manner with co-workers, employees, management, customers and

vendors. Customer Service and courtesy are, in my belief, important tools.

I have a near-perfect attendance and safety record, and I have often

accepted the call for overtime work and extra weekend days whenever

required.

EXPERIENCE

David's Bridal, 470 Route 211 E, Middletown, NY 10940

Bridal Consultant April 2008 to April 2009

Assisting bride's in outfitting their weddings as well as helping in

the social occasion department on an as needed basis. This job

requires that I utilize my strong customer relationship skills fully.

I would find creative solutions to various bridal needs and wishes.

Middletown & New Jersey Railway Co., Inc. 140 East Main Street, Middletown

NY 10940

Office Manager, under Chartwell International Co. ownership, 2006-2007,

Office Manager, under Estate of Pierre T. Rasmussen, 2004-2006,

Freight Traffic & Demurrage Clerk, 1975-1978.

I ran the general office and implemented management directives

relative to the sale and conveyance of the property to new owners.

Duties included research, compiling data, and interacting with

executive management, customers, vendors and FRA inspectors. I

assisted with entry level lobbying efforts to obtain rehabilitation

grant funding from the State of New York, and represented the railroad

interests at railroad conventions, regional safety seminars, and

meetings with the NY-DOT and others. I created databases out of raw

data, such as a property database that enumerates all of our right-of-

way deeds with their accompanying particulars, restrictions,

encumbrances, easements, etc. I was responsible for traffic recording

and monthly interline revenue settlements with our connecting carrier,

Norfolk Southern.

Raida Staffing Options, Maple Valley, WA

2001-2003, 2004

Various functions: Customer Service, Receptionist, Sales and Quality

Control.

I have had Receptionist positions were at a Bio-Lab, a transportation

firm, and an escrow company. Customer Service positions were with

Pacific Raceways/Seattle International Raceway and ticket sales with

thru their Ticket-Master outlet. My Quality Control experience was

with a printing company for incoming stock and materials.

Denise E. Stanford (continued)

Pacific Raceways (formerly Seattle International Raceways), Kent, WA

2003 Seasonal

(First two and half years 2001-2003 placed there thru Raida Staffing

Options)

Customer Service and Ticket Sales

I booked customers for the "best seats" available for NHRA races. I

was also a bonded cash handler responsible for ticket proceeds and

balancing the Ticket-Master account. I also registered test and tune

racecars, provided new race-drivers with safety rules and

documentation, and other assorted administrative duties at the track.

Alliance Mortgage, Tukwilla, WA

1998-1999

Assistant to HUD Underwriter

Reviewed loan applications for completeness and for all required

support documents. Handled registration of all HUD loans.

Holmes Garage Doors (now a division of Clopay Corp.), Auburn WA.

1995-1997

I started working as a temp thru Express Temporary Services. Holmes

Management was very pleased and satisfied with my work, performance

and demeanor, and hired me away from the temp agency. I was trained

and qualified on several shop machines, and eventually was promoted

into the office where I scheduled the production of garage doors and

organized office workflow more efficiently.

Express Temporary Services, Kent WA

1994-1995

Various production jobs including work at Continental mills on their

bread production line, a plastic bucket factory also in production, at

a can manufacturer, and finally at Holmes Garage Door.

Education

Green River Community College, Auburn WA, Credit and non-credit classes

Non-credit classes: Grant writing, Grammar, Creative writing, and

various computer applications

Orange County Community College, Middletown, NY, Credit and non-credit

classes

Credit: Health and Nutrition, Non-credit classes: Various computer

applications

Renton Vocational Technical School, Renton, WA

Non-credit: Various computer applications, Grammar

Knapp Business College, Tacoma WA

Accounting and Business Administration

Tacoma Community College, Tacoma, WA, Credit and non-credit classes

Credit Classes: Algebra, English, Computer programming in BASIC

Non-credit Classes: Various art classes

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