Quality Assurance Administrative Assistant

ERICA JONES

**** ******* *** ***** . ******, Ohio 43615 . 317-***-**** .

*****.*****.*@*****.***

OBJECTIVE

To utilize my experience and education in a position that will assist your

company meet strategic goals.

EDUCATION

Purdue University, College of Liberal Arts, West Lafayette, IN

May 2008

Bachelor of Arts in Communications; Public Relations and Rhetorical

Advocacy

GPA: 3.03/ 4.0

Relevant Course Work:

. Business Writing

. Advanced Composition

. Advanced Public Speaking

. Mass Media Advertising

. Brand Communication

. Organizational Communication

. EXPERIENCE

The MSR Group, Omaha, NE

Aug. 2008 - April 2009

Assistant Research Analyst

. Edited client reports and websites for quality assurance purposes.

. Developed and implemented coding schemes for data analysis.

. Proofread verbatim responses collected by call center staff for survey

queries.

. Executed data entry for ongoing projects as well as analysis

crosschecks.

. Imported daily source files containing client sensitive information

for nightly call center quotas.

Purdue University English Department, West Lafayette, IN

Aug. 2007- Jan. 2008

Administrative Assistant

. Managed Graduate Student library of approximately 2,500 volumes.

. Maintained established library database and updated system to include

new additions.

. Copy-edited alumni newsletters.

. Developed records of citations and reference lists using MLA and APA

formatting.

. Assisted in graduate student recruitment and research participation.

The Campus Special, West Lafayette, IN May 2007- Jan 2008

Account Executive, Intern

. Contracted 22 local clients while working independently throughout the

summer.

. Increased company revenue in the West Lafayette area by 24 percent.

. Sold $15,000 worth of advertising space in 8 weeks to local business

owners.

. Managed accounts and organized business transactions and appointments.

. Orchestrated distribution of 74,000 Campus Special publications on

campus for the 2007-2008 school years.

ACTIVITIES and AWARDS

Purdue Opportunity Award mentor

Aug. 2005 - present

Purdue Opportunity Award recipient

Aug. 2004

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