Manager Customer Service

Alyce S. Bonham

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Woodbridge, Virginia

(**3) 703-***-****

abiayo@r.postjobfree.com

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Summary

I have managed all aspects of billing and contract maintenance for

project based time and material line item billing as FFP, FFF+, Cost+,

PFF and unit based on Deltek, Triad and CMS. Effectively processed

the entire billing cycle to include maintaining data base for

contracts, work orders, change orders, time entry, maintaining and

issuing unbilled reports, editing for the issuance of invoices,

collections/account disputes, cash deposits and cash application.

Managed collections and contract disputes as well as handled conflict

management with shared project managers/branches. Taught classes at

new offices, provided HR administrative support and supported business

matters such as fleet administration, workman compensation, and

responsible for assigned Accounts Payable.

Proven track record reflects strong research and follow-up, attention

to detail, ability to set priorities and multi-task. I am self

motivated and highly organized by nature.

Greenberg Traurig, LLP August 2008 - February

2009

Billing Coordinator

Prepared client updates, assisted secretaries, edited pre-bills and

finalized invoices.

Huntley Nyce and Associates November 1998 - March 2008

Billing Specialist to Billing Manager*

. Although I was given the title of "manager", I do not consider myself

a manager and I am not seeking a management position. I had one

person to supervise and we worked together as a team.

Billing Manager - May 2004 - March 2008

Duties were essentially the same as "Specialist" with the additional

responsibility of three more offices and ten additional Project Managers. I

was assigned one assistant to supervise.

. Implemented a weekly billing process which greatly improved the

timeliness and efficiency of billing function and improved cash flow.

. Directed electronic time sheet entry thereby improving the accuracy,

timeliness, and clarity of information provided to clients on invoices.

. Re-designed the process for entering contracts into Deltek FMS enabling

the system to keep track of lots billed and itemize meetings.

. Initiated changes to invoicing and statement formats which greatly

reduced the number of client's billing inquiries.

. Provided senior managers and clients with custom project status financial

reports.

. Instructional adviser for new procedures at our satellite offices.

. Billing Specialist - November 1998 - April 2004

Responsible for maintaining the database, unbilled reports, issuing

invoices, maintaining client relations regarding accounts, assisting with

deposits and posting A/R and worked collections. Many additional

opportunities were handed to me such as HR matters, fleet administration

and responsibilities due to growth in company size when my accounting

manager became ill and was out much of his last 18 months. My office was in

the process of moving as well, giving me the opportunity to coordinate

matters related to the moving process.

. Provided senior managers and clients with custom reports that aided them

in effective management of their projects.

. Growth in knowledge base and my ability to multitask, set priorities and

coordinate efforts between offices, departments and associates as a

result of the firm's growth from 2 to 5 offices during this time.

. Incorporated numerical system for newly acquired offices;

. Supervised accounting personnel in Comptroller's absence due to illness.

. Maintained computer networking system in Controller's absence due to

illness.

SAFEMASTERS 1994-1995

Accounting Clerk

Responsible for preparation of billing and updating client database,

worked with government agencies on both billing and collections, filled

in as dispatcher periodically. (Triad System)

OURISMAN DODGE 1992-1994

Accounting Clerk

Responsible for determining commissions and profits on new sales;

processed trade-ins; electronically filed new warranties; made daily

deposits. (Reynolds & Reynolds System).

1989-1992

Stayed home with daughter who had become seriously ill.

KIMELS FURNITURE STORE 1987-1889

Office Manager of Fairfax Store

Responsible for processing all sales, deposits, records and reports to

the home office, customer service on order status, accounts payable

and coordinating receivables with interior designers, vendors, and

delivery personnel. Acted as general morale booster.

PAPER SHACK PAINT AND HARDWARE 1986-1987

Office Manager

Office Manager/Bookkeeper responsible for billing and collection of more

than 300 active accounts receivable, posted all transactions to the

double entry journal, sales taxes, A/P, preparation of payroll,

scheduling and assisted with receiving and inventory. (*Manual

Bookkeeping) I also participated in advertising decisions.

Skills: Microsoft Office, Triad, Deltek FMS, CMS, Reynolds & Reynolds*,

Excel, 10 key, keyboard, internet research, electronic invoicing, customer

services and management...

*These are all financial management systems.

Education

Northern Virginia Community College Accounting

Principles

Virginia Intermont College, Bristol, Virginia (one year)

Business Administration

Skillpath Seminars:

Excel Essentials

Communicating with Diplomacy and Professionalism

Commonwealth of Virginia Notary Public

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