Customer Service Administrative Assistant
Resume:
Dobbs Ferry, NY. *****
Email: abiayn@r.postjobfree.com
Miguel A. Perez
Objective: to obtain a position in a reputable company where I will be able to demonstrate skills
and knowledge
Experience
Westchester Medical Center, Valhalla, NY Administrative Assistant 05/08 – 05/09
• Prepared invoices, reports, memos, letters, financial statements and other documents,
using word processing, spreadsheet, database, or presentation software.
• Answered phone calls and direct calls to appropriate parties or took messages.
• Greeted visitors and responded to their inquiries
• Analyzed incoming memos and determined their significance
• Filed and retrieved corporate documents, records, and reports.
• Sorted and distributed incoming correspondence, including faxes and email.
• Made travel arrangements for executives/staff as needed
• Adhered closely to established protocol
Media Max, Valhalla, NY Database Controller 04/08 – 05-08
• Tested programs or databases, corrected errors and made necessary modifications.
• Modified existing databases and database management systems or directed programmers
and analysts to make changes.
• Fulfilled duties as part of a project team to coordinate database development and
determine project scope
• Trained users and responded to questions.
• Specified users and user access levels for each segment of the database.
• Developed standards and guidelines to guide the use and acquisition of software and to
protect sensitive information.
• Resolved customers’ complaints
Panorama Produce, Mamaroneck, NY Accounting Clerk 12/07 – 04/08
• Utilized Quickbooks to record, store, and analyze financial data
• Recorded and summarized financial data
• Evaluated documents and figures to determine their accuracy
• Devised budgetary expenditure reports based on programs for review
• Processed checks and cash.
Calvary Portfolio Services, Hawthorn, NY Customer Service Representative 3/05 – 10/07
• Created and maintained Excel database
• Entered and updated payment information
• Conferred with customers via telephone or in person to provide information about
products and services,
• Received, canceled accounts, or to obtain details of complaints
• Generated invoices to ensure timely receipt of payment
• Inquired to ensure that appropriate changes were made to resolve customers'
problems.
• Referred unresolved customer grievances to designated departments for further
investigation
• Resolved customer complaints in a professional manner
Education:
Westchester Business Institute, White Plains, NY 1988
Associates Degree – Business Administration in Accounting
Skills:
Microsoft Office Suite, Honeywell System, Bookkeeping, Quickbooks Pro, Alliance RPG, Bid-
Line, E-Oscar System
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