Customer Service Manager

Objective: To obtain gainful employment within an industry where I can use

my supervisory, communication and organizational skills.

Summary of Qualifications:

. Use of forklift and other warehousing equipment

. Familiar with shipping and receiving documents and procedures

. Knowledge of proper packaging of merchandise

. Comprehensive knowledge of computers

. Excellent time management and organizational skills

. Excellent comprehension and retention skills

. Loyalty and longevity evident in previous employment

. Fluent in English and Italian

Professional Experience:

Warehouse Manager - Hessler's Inc. Naples, FL 1996-2008

Excellent experience in all areas of shipping and receiving. Daily

responsibilities included, but were not limited to, timely receipt of

flooring materials, measuring and cutting carpet per job specifications and

timely dispatch of multiple installation crews. Responsible for tracking

inventory and sufficient supply of installation materials (i.e. carpet

tack, glue etc). Managed employees within a warehouse atmosphere to ensure

accuracy of client orders. Operated and maintained heavy equipment,

including fork-lift, cutting machines, and delivery trucks. Also provided

customer service to walk in clients looking for remnant carpet.

Factory worker - Ark-les Inc Stoughton, MA 1992-1993

Collected finished electrical outlet parts from production line, weighed

and packaged for shipping. Operated and maintained heavy equipment,

including fork-lift, cutting machines, and delivery trucks.

Loader/Unloader - United Parcel Service (UPS) Brockton, MA 1989-1992

Loaded and unloaded trucks for delivery.

Education: 1991-1992

Massasoit Community College Brockton, MA

General AA course of study and broadcast communications

1993-1994 Edison Community College Naples, FL

General AA course of study and broadcast communications

Hobbies:

Recreational Co-Ed Softball (spring and Fall Season)?

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