Customer Service Quality Assurance

Tecora Lacey Obi

**** *. ******** **** #***

Austin, Texas 78758

512-***-****

abiaxg@r.postjobfree.com

Career Objectives: A self-motivated individual who demonstrates growth

through a steady history of employment. Organized flexible and a driven

individual. Looking forward to working in a professional environment where

I may utilize my skills and experience.

Professional Experience:

Solectron-Flextronics

Quality Control Specialist-02/1999-03/2009

. Work on assignments that extremely complex.

. Expert verbal and written communication skills.

. Verified parts and products compliance to specification by

analyzing blueprints.

. Inspecting parts for correctness and or damages.

. Build circuit boards.

. Manual Assembly all related to surface mount technology.

. Solder repair.

. Mentor.

. Certified inspector.

IBM Corporation

Production Associate - 05/1995 - 02/1999

. Qualified S.M.T. Machine operator & hand placement.

. Hand soldering and CPU assembly.

. TAB process in placing die attach adhesive.

. Operating TAB bonding machine.

. Curing hand solder on switches.

. Changing parts when needed.

. Repair operator.

Dell Computer Corporation

Secretary 06/1992 - 02/1995

. Support for upper management, production leaders and production

specialist.

. Maintain schedule of activities of department heads.

. Prepare correspondence and recurring reports.

. Type correspondence & statements.

. Prepared statistical reports, minutes and daily agendas.

. Arrange meetings and phone conferences.

. Maintain organizations files and records.

IBM Corporation

Data Entry Clerk - 03/1990 - 9/1991

. Performed Circuit Board Testing in Quality Assurance Program.

. Promoted to Quality Engineering.

. Data Entry as needed.

. Filing.

. Inspection of parts.

. Maintaining records on incoming parts & distribution.

Northwestern Memorial Hospital

Secretary/Computed Tomography & General Radiology - 9/1972 - 7/1989

. Scheduled patient exams.

. Filed X-rays & Scans.

. Reorganized patient files.

. Ordered supplies.

. Assisted in special departmental projects.

. General knowledge of trauma cases required to prioritize emergency

cases.

. Distributed patient reports and retrieved previous films.

. Covered clerical overflow of Ultrasound and Administrative office.

. Customer Service.

. High volume patient contact and interaction with physicians.

Education

Austin Community College, Administrative Assistance Series: (140 hours)

Course Description: Windows and File Management, Keyboarding, Word,

Business Math, Excel, Access, PowerPoint, Internet Basic, Data Entry,

Practical Business Applications and Business Communication.

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