Customer Service Management

BIANCA CHAVEZ RAMIREZ

( **** E Liverpool Drive ( Tucson, Arizona 85706 ( 520-***-****

( abiawo@r.postjobfree.com

ACADEMIC CREDENTIALS

B.A. Emergency Management (Distinction), American Public University,

Charles Town, WV - Aug. 2010

Civil Engineering Technology, Phoenix Community College, Phoenix, AZ -

Various Courses

A.A.S. Hydrologic Studies (Distinction), GateWay Community College,

Phoenix, AZ - December 2000

Diploma General Studies (Honors), Bradshaw Mountain High School, Prescott

Valley, AZ - May 1997

Coursework - CHM130 Fundamental Chemistry; WTR100 Intro to Hydrology;

WTR250 Surface Water Hydrology; OSH106 Industrial Safety; WTR120

Hydrologic Instrumentation; WTR110 Hydrologic Data; WRT240 Water Quality;

WWM205 Power & Instrumentation; WRT130 Groundwater Hydrology; WRT125

Surveying for Water Resources; WRT260 Field Hydrology; WRT210 Reverse

Osmosis; WRT104 Survey of Water Purification; WWM204 Water/Wastewater

Maintenance; GPH111 Intro to Geography; MAT182 Plane Trigonometry; CET171

Construction Contracts; DFT126 Building Trades Blueprint Reading; CET103

Construction Methods; CET211 Strength of Materials; PHY 111 Gen Physics I;

DFT121 Intro to Architectural Drafting; CJ395 Emergency Planning; SC112

Intro to Environmental Sciences; GM327 U.S. Federal Environmental

Organization; MC477 Emergency & Disaster Incident Command; SS102

Macroeconomics; GM464 Natural Disaster Management; INTL420 Geographic

Intelligence; PADM300 Public Management; EMDG340 Consequence Management;

EVSP331 Public Lands Management; PSYC431 Psychology of Disaster; TLMT381

Hazardous Materials Management; EMDG240 Chemistry of Hazardous Materials;

HLSS211 Emergency Response to Terrorism; EVSP413 Environmental & Ecosystem

Management; SCIN114/115 Intro to Meteorology and Lab; COLL300 Research,

Analysis and Writing

SUMMARY OF QUALIFICATIONS

. Over 10 years of experience in the conduct of hydrologic studies and

floodplain management.

. Customer service experience in regulatory programs including National

Flood Insurance Program (NFIP).

. Knowledge of Federal Emergency Management Agency (FEMA) floodplain

management regulations.

. Certified Floodplain Manager (CFM) with the Arizona Floodplain

Management Association (AFMA).

. Familiarity with Geographic Information System (GIS) and Hydrology and

Hydraulic (H&H) software.

. Familiarity with Riparian Regulatory Programs including Army Corps of

Engineers 404 permit.

. Member of Master Watershed Steward Association - 50 Clock Hours Issued

November 2003.

AREAS OF EXPERTISE

? Hydrology/ Hydraulics ? AutoCAD/GIS (ESRI) ? Technical Writing

? Floodplain Studies / Mapping ? Drainage/Floodplain Regulations ?

Development Review

PROFESSIONAL HISTORY

August 2007 to Current - Engineering Associate - City of Tucson - Planning

& Development Services Department, Engineering, 201 N Stone, Tucson,

Arizona 85726; Supervisor: Bev Hester 520-***-****

Provide a full range of technical duties that assist in the analysis and

support of the Engineering Department. Review plans and submittals for

compliance with City of Tucson standards and strive to provide exceptional

customer service to internal and external customers.

. Perform plan review for plats, site plans, grading plans, statements,

reports, floodplain use permits and contracts for compliance with

local, state and federal regulations.

. Provide customer service by answering questions, researching

information, completing flood status reviews, elevation certificates,

reviewing files, maps, and assisting customers with over the counter

permit review, to ensure compliance.

. Coordinate and correspond with contractors, developers, public agencies

and technical support staff by reviewing drawings and plans, conducting

and attending meetings, answering questions, providing advice, and

resolving problems.

June 2007 to August 2007 - Designer - HDR Engineering. - Drainage,

5210 E Williams Circle, Suite 530, Tucson, Arizona 85711; Supervisor:

Terri Bainbridge 520-***-****

Provide a full range of technical duties that assist in the support and

development, analysis and support of the Drainage Section. Work under the

direction of project engineer on a variety of traffic projects. Assist in

completion of various sections of drainage report including hydraulic

models, details and exhibits.

. Assist project managers and designers by manipulating drawings using

MicroStation.

. Provide technical assistance to the Project Engineers and internal

staff, by analyzing and setting up HEC-RAS models for existing and

proposed drainage designs.

June 2006 to June 2007 - GIS Associate II - Michael Baker Jr., Inc. -

Hydrology & Hydraulics,

2929 N Central Ave., 8th Floor, Phoenix, Arizona 85012; Supervisor: Doug

Plasencia 602-***-****

Provide a full range of technical duties that assist in the support and

development, analysis and support of the Water Resources Section.

Participate in GIS and Floodplain Management assignments.

. Work with GIS/Engineering team in digitizing of FEMA Digital Flood

Insurance Rate Maps (D-FIRM).

. Provide technical assistance to engineers, hydrologist, project

managers, interns and internal staff.

. Organize, maintain, and manage floodplain maps, elevation certificates

and various data, including logging, tracking and maintaining LOMA's,

LOMR's and CLOMR's.

. Utilize Arc/Info GIS, Oracle relational database management system, and

related software and hardware to assist in data input, automated

floodplain mapping and display's.

. Process data for conversion into GIS; perform manipulation of GIS data

at the feature level using AutoCAD and Arc/Info graphic editors.

July 2005 to June 2006 - Engineering Technician - City of Peoria -

Engineering,

9875 N 85th Avenue, Peoria, Arizona 85345; Supervisor: Rebecca Zook /

Peter Christensen 623-***-****

Provide a full range of technical engineering support activities including

providing information to contractors, developers, and the general public;

participate in computer aided drafting, design GIS and Floodplain

Management.

. Research drawing files for location of water and sewer lines; ensure

accuracy of drawings and oversee placement on quarter section mapping.

Assign addresses to new subdivisions and meters.

. Create maps and drawings with limited assistance utilizing AutoCAD and

GIS applications.

. Provide technical assistance to the public, job superintendents, design

engineers, developers and contractors on off-site improvements,

inspections, floodplain determinations, addressing questions and permit

requirements. Log, track and maintain LOMA's, LOMR's and CLOMR's.

. Provide counter coverage in absence of Permits Specialist; accept, log

and route submittals in Permits Plus and research FIRM maps for flood

zones and track requests.

. Organize, maintain, and manage floodplain maps, Elevation Certificates

and various data.

. Initiate and coordination for City of Peoria participation in community

rating system.

May 1999 to July 2005 - Hydrologist - Yavapai County Development Services

- Floodplain Unit,

500 S. Marina Street, Prescott, Arizona 86303; Supervisor: Ken Spedding

and Jeffrey Low 928-***-****

Review engineering and development plans to provide recommendations for

Planners to report to the County Planning and Zoning Commission and Board

of Supervisors on requests for zoning changes, variances or for various

land development projects including: residential subdivisions, commercial

and industrial development and individual residential lot construction.

. Review drainage reports and grading plans to make sure the plans are in

compliance with Yavapai County Drainage Ordinance and associated local,

state and federal floodplain regulations.

. Assist surveyors and engineers with Elevation Certificates and FEMA

submittals.

. Review individual commercial, residential and industrial lot grading

plans to make sure site development plans are in compliance with County

regulations.

. Engineer and research drainage issues and complaints for regulation and

to resolve disputes.

COMPUTER SKILLS

Knowledge of HEC-RAS, WMS, HEC-HMS, HEC-1, HEC-2, ArcView, AutoCAD,

FlowMaster, Outlook, Excel, Word, Access, ArcView, DDMS, and PC-HYDRO.

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