Manager Sales

***** * ******** *****

Maricopa, Az ***** Phone 480-***-****

E-mail *********@*.*** Roy Lamphear

Objective To obtain employment with a dynamic, industry

leading company, where I can best utilize my

leadership abilities and team building skills that

create an environment where sales and profit

increases are realized by ensuring every guest is

treated to a world class service experience.

Summary of Successful professional qualified by fifteen years

qualifications of multi unit leadership, including six years

dedicated to Franchise operation improvements and

growth.

Offering a history of performance excellence

improving unit profitability and sales through

unwavering commitment to follow established

operating standards, systems and best practices in

restaurant business

Employment February 2006 - November 2009 GB Restaurants

Orlando, Florida/Phoenix, Arizona

Area Director

Responsible for all areas of restaurant operations,

Human Recourses, Local Store Marketing, Facilities,

Brand Protection

P&L accountabilities, Training

Arizona Highlights

~Achieved only sales increase for either Company or

Franchise units in Arizona market 2007

~Improved internal secret shoppers scores to over

90%

~Set new unit opening sales record with our opening

of Denny's Thatcher

Florida Highlights

~Quickly executed a plan that turned around a group

of distressed restaurants in the Orlando market.

~Increased sales over 10% in less than two years

~Reduced management turnover to under 20%

~Profit went from losing money to over 15% of net

sales

~Four Units sold after two years for a profit

exceeding 4x initial investment

May 1999-February 2006

Denny's Inc

Multi State Region

Franchise Operations Consultant

Responsibilities

Franchise Operations leaders were charged with

overseeing 30 to 50 units

Conduct restaurant visits and evaluate and analyze

performance execution both verbal and written

communication for each visit

Act as a liaison between Company leadership and

Franchise owners to correct any performance gaps,

strategically plan for business growth and

expansion

Conduct business review meetings once per quarter

with both owners and their operations managers.

Direct company resources to align with specific

Franchisee needs, partner with marketing department

to develop local Co Ops for example.

Facilitate needed training meetings, New Menu Roll

outs, Human Resources Best Practices workshops,

Train the Trainer etc.

Conduct H.A.C.C.P. based inspections to ensure

Brand Protection

In charge of all new unit openings, oversee

opening training teams

Coordinate remodel requirements, ensure all Brand

Standards are in compliance

Accountable for sales growth, internal and external

restaurant inspections, guest satisfaction

Highlights

~Two years in a row I helped coach and teach one of

my Regions owner to receive "Franchisee of the

Year" a prestigious award given each year at

convention for Denny's

~Won bonus for highest sales growth two years

running

~Achieved 90% four diamond restaurant status for

internal Q&A inspections

~Trained to facilitate nationally recognized

Diversity workshop, trained over 500 employees over

four years

March 1994 May 1999

Denny's Inc.

Denver, Colorado

Area Manager

Company Area Manager

Responsibilities

Company Area Manager in charge of 6 to 10 units

Ensure staffing levels of both managers and

employees were maintained to company standards.

Maintain training unit for Regional Manager

Accountable for driving sales and profit growth

results through building guest counts, repeat guest

visits delivering great guest experience each

visit.

Spearhead local store marketing programs based on

specific DMA

Perform manager assessments, serve on succession

panel for Region

Highlights

~Rated top 2 Area Managers in Region 5 years in a

row

~Developed and maintained Regional training unit,

trained over 20 managers for both company and

franchise

~Improved Colorado Springs market, Area ranked

132nd out of 135 Areas in one year we improved to a

ranking of 30th.

~Promoted to Franchise Operations Manager

(Franchise Consultant) 1999

January 1989 March 1994

Company General Manager

Responsibilities

Full P&L accountability for one unit, including

Staffing, Training, Service and Sanitation.

Implement all company Marketing programs to

Standards

Achieved Area training unit status, trained over 15

managers

Highlights

~ Over 5 years increased average weekly sales from

$19,000 to $33,000

~ Lead Area with internal Q&A inspections with a

90% average

~ Received national award for lowest employee

turnover rate 1992

~ Won Best in Service class 3 years in a row for

having lowest Guest

Complaint Ratio.

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