Customer Service
Resume:
Erica Martins LMT, CNA
*** ****** ******, **. ***** NJ 08060
abiawd@r.postjobfree.com
Dynamic Customer Service Professional, dedicated to prioritizing customer’s wants and needs, while serving as a
valuable team player who utilizes tact and diplomacy to innovate problem solving.
• Dependable, hard worker dedicated to excellence and success, highly organized and committed to
professionalism.
• Skilled at managing telephone inquiries, scheduling appointments while delivering high customer service.
• Computer literate with knowledge of internet navigation and MS Office Suite.
• Working knowledge of basic office operating procedures, inclusive of emailing, faxing, and operating a
photocopy machine.
• Has knowledge in medical terminology.
• CPR and First Aid certified.
• Speaks intermediate Portuguese and Spanish.
WORK EXPERIENCE
Forest Manor Health Care Center - CNA (March 2011- March 2012)
Worked under the supervision of an RN/LPN. Assisted residents with their ADL’s. Provided exceptional
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compassionate care to residents and maintained a clean and sanitary environment for residents.
Documented and reported observations of resident behavior, complaints, or physical symptoms to the
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charge nurse.
Sunrise Shoprite of Parsippany – Cashier (December 2008-2009)
Operated a cash register to record all transactions accurately and efficiently.
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Facilitated customers by delivering information and resolving their questions or complaints.
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Answer customers' inquires, and conveyed information on policies or procedures.
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Maintained a clean and orderly checkout area.
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VOLUNTEER EXPERIENCE
St. Jude Church 2010-2012- Blairstown, NJ
• Teaches religious education to 1st grade children
• Participated in continuing religious training.
• Collated and managed a yearly classroom outline.
• Delivered a consistent relationship with parents by keeping them involved with their children’s learning
experiences.
EDUCATION
• CNA 2011: Ace Healthcare Institute - Dover, NJ
o 50 hours of lecture and 40 hours of clinical.
• Massage Therapy 2010: Anthem Institute – Parsippany, NJ GPA: 3.9
o 120 hours of clinical internship, including 50 massages
o Client relationship building experience including, but not limited to assessing and evaluating client needs,
scheduling client massages based on suggested treatments.
• High School 2008: North Warren Regional– Blairstown, NJ
Contact this candidate