Customer Service Manager
Resume:
Tara Catalano
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Mountain House, CA 95391
Home 650-***-****
abiavq@r.postjobfree.com
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Experience
Individual Software, Inc., Pleasanton, CA
National Account Manager, 2010 - Present
Called on chief technology officers, vice presidents of information
systems and technology directors. Average sales contracts ranged from
$5,000 to $25,000. Managed national territory, marketing software
products to School Districts, Public Libraries, Government Entities and
more. Directed national sales activities of company's Internet and World
Wide Web-based vehicles for libraries. Developed very high level of
customer service, responsiveness, and follow-through. Developed and
maintained relationships with strategic national accounts and large
corporate clients. Launched product promotions, establishing successful
business relations in government and educational markets. Collaborated
with marketing and product development identifying opportunities for
improvement based on customers' needs and requirements. Communicated with
customers on a daily basis. Conceptualized, negotiated, and developed new
business relationships with value-added resellers. Developed and
delivered presentations to customers. Handled all aspects of account
management successfully concerning over 2,000 accounts nationwide.
ZAxis Technology Solutions, San Jose, CA
Staffing Consultant, 2009 - 2009
Managed entire candidate process by conducting skill assessment,
conducting reference checks, offering salary recommendations to hiring
managers and negotiating offers. Prepared candidate and hiring manager
for the interview process, ensuring effectiveness. Provided continuous
customer service with new hires, recruiters and hiring managers.
Negotiated with all levels of management regarding bill rate and contract
details. Offered updated staffing procedures and implemented according to
the companies goals. Interviewed applicants to obtain work history,
training, education, job skills, and other background information.
Prepared and maintained employment records and authorized paperwork
assigning applicant to positions. Assisted and advised establishment
management in organizing, preparing, and implementing recruiting and
retention programs. Hired and referred applicant to other hiring
personnel in organization. Provided potential applicants with information
regarding facilities, operations, benefits, and job and career
opportunities in organization. Reviewed and evaluated applicant
qualifications and eligibility for specified licensing, according to
established guidelines and designated licensing codes. Notified
applicants by mail and telephone to inform them of employment
possibilities, consideration, and selection. Conducted reference and
background checks on applicants.
Accounting Partners, Inc, San Jose, CA
Recruiter, 2008 - 2009
Controlled business relationships with key decision makers to assure
client retention, enforce compliance with contract terms and payment
schedules, and deflect aggressive industry competitors. Managed portfolio
of 50 key accounts with high caliber organizations. Provided sales and
account management to corporate users of staffing services. Effectively
developed customer base through prospecting and networking. Interacted
with presidents, business owners, CPAs, and office managers. Built
relationships with internal payroll representatives and payroll
specialists to develop a referral base. Contacted presidents, vice
presidents, controllers, human resource managers and office managers.
Recruited candidates to support clients' talent acquisition
plans.Successfully partnered with management to identify the most
effective recruiting strategies and allocation of leads and company
information. Utilized candidate tracking system. Managed entire candidate
process from recruiting to skill assessment, background checks, reference
checks and interview process. Worked closely with existing and
prospective clients and candidates, ensuring that all needs were met and
strong relationships established. Offered market information to clients
regarding hiring salaries and job descriptions.
Robert Half International, Santa Clara, CA
Staffing Manager, 2008 - 2008
Developed and grew client base by marketing temporary, project and/or
full-time staffing solutions. Marketed to clients via telephone as well
as conduct in-person meetings with key managers to senior-level
executives. Negotiated bill rates and conversion fees with clients.
Recruited top local financial professionals; interviewed and identified
temporary, project and temporary to hire opportunities for candidates.
Provided ongoing and consistent contact with candidates while offering
professional and value-added career guidance. Selected well-matched
candidates to fulfill client job orders and maintained ongoing contact
with clients and candidates currently on assignment to ensure both
receive exceptional customer service. Resolved any customer service
issues quickly and efficiently to maintain the highest level of customer
satisfaction. Uncovered additional opportunities through contact with
candidates on assignment and clients to grow our business and job
opportunities for our candidates. Responsible for solidifying
Accountemps' presence in the local marketplace through consistent
participation in networking organizations and events. Strategized with
teammates and manager to accomplish weekly business growth goals.
Western Athletic Clubs
1999 - 2008
Western Athletic Clubs, San Francisco Bay Club
Regional Pro Shop Manager, Spa Desk Supervisor, 2007 - 2008
Responsible for hiring, training, scheduling and supervising a regional
staff of 7 in The Pro Shop plus an additional 5 in The Sanctuary;
including new hire paperwork, bi weekly payroll, monthly commissions and
terminations.? Responsible for the planning and execution of marketing
events including trunk shows, marketing flyers, monthly newsletter
articles and more for three regional locations.? Assured that the
policies and procedures of the pro shops were enforced.? Established pro
shop cleanliness and appearance levels and made certain that personnel
maintained the facility to those established criteria.? Established
pricing policies and implemented within the pro shop department.?
Maintained strong inventory and purchasing control policies and
procedures.? When necessary, resolved customer complaints to the
customers satisfaction in a timely manner.? Nominated to attend Western
Athletic Club Institute for Professional Development.
Western Athletic Clubs, Decathlon Club
Pro Shop Manager (promoted to Regional Pro Shop Manager), 2006 - 2007
Responsible for hiring, training, scheduling and supervising a staff of
six, including new hire paperwork, bi weekly payroll, monthly commissions
and terminations.? Responsible for the planning and execution of
marketing events including trunk shows, marketing flyers, monthly
newsletter articles and more.? Assured that the policies and procedures
of the pro shop was enforced.? Established pro shop cleanliness and
appearance levels and made certain that personnel maintained the facility
to those established criteria.? Established pricing policies and
implemented within the pro shop department.? Maintained strong inventory
and purchasing control policies and procedures.? When necessary, resolved
customer complaints to the customers satisfaction in a timely manner.?
Received "Department of the Month"
Western Athletic Clubs, Pacific Athletic Club
Customer Service, 1999 - 2006
Children's Programs (promoted to Pro Shop Manager)? Held multiple
customer service positions ensuring the highest level of member
satisfaction. ? Awarded "Employee of the Year."
Education
BA, Speech and Communication, Minor: Performance, 2006
San Francisco State University, San Francisc, CA
A.A., Liberal Studies
2004, 2004
College of San Mateo, San Mateo, CA
Activities
Dare to Succeed Foundation :Director of Events and Fundraising 2008
Western Athletic Clubs: Co-Ed Softball Team 2007-2008
College of San Mateo: Women's Softball Team 2004-2006
Hillsdale High School: Assistant Softball Coach 2006 Bowditch Middle
School: Assistant Volleyball Coach 2005
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